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Vision Express Reviews

3.0 Rating 619 Reviews
49 %
of reviewers recommend Vision Express
3.0
Based on 619 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.1 out of 5
Returns & Refunds
Refunds Process
Difficult
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Vision Express 1 star review on 28th July 2024
Vincent
Vision Express 1 star review on 12th March 2024
Anonymous
Vision Express 1 star review on 12th March 2024
Anonymous
Vision Express 1 star review on 11th November 2022
Anonymous
Vision Express 1 star review on 19th January 2022
Anonymous
Vision Express 1 star review on 26th November 2021
Suresh
Vision Express 1 star review on 3rd August 2020
Anonymous
Anonymous
Anonymous  // 01/01/2019
Disappointed Went into the Guildford store 5 members of staff .looking at glasses for 14 minutes and was ignored nobody came up to me to ask me if I needed any help Perhaps if I had a suit I would of been approached but no Glad you can turn custom away
Helpful Report
Posted 1 week ago
Buying glasses after an eye test with helpful friendly staff no problem with that Unfortunately next to me was a family eating sandwiches and having cold drinks on the table used for choosing and ordering glasses. This was not a baby being fed in a pram Crumbs everywhere not the hygienic atmosphere you want. The staff are obviously too worried to approach or ask them not to eat or drink in the shop. Unless I am wrong and it’s allowed to eat and drink in a semi medical environment!
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Posted 3 weeks ago
Both myself and my wife received excellent service from Elizabeth and the store manager from Diss.Eye tests were extremely thorough and we came away completely satisfied.Ian and Judith Mackenzie
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Posted 1 month ago
The choice to use ERVI as their returns courier is appalling. Using scan codes even more of a nightmare. Should you want to try glasses and it amounts to quit a bit of money don't take the risk! Im having problems with ERVI and Vision express's back end for understanding how to track a parcel where ERVI hasnt provided a tracking number apart from a now expired scan code but two out of 4 parcels was sent successfully but the other two conveniently lost.
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Posted 2 months ago
Vision express wellington square Stockton. I attended for an eye test. I had booked the appointment online. They did not have the correct details - in fact they had details for my mother who passed away in 2024. Unacceptable - I didn’t stay and I will not use them in future
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Posted 2 months ago
Vision Express Tesco Oldings Corner Hatfield 100% review. Sam the lady who did the optometry tests plus the frames and lenses was so friendly and helpful. I am so sorry I didn't get the opticians name but she went out of her way to help. Vision Express 12/10 for customer service
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Posted 2 months ago
Over the past month or so I have had lots of dealings with Vision Express and each one has left me feeling that they are not the company they were. The first issue was after my eye test I was told it would cost over £400 to put new lenses in my existing frames but a new pair would only cost £200!!!! How can a company justify that when we’re all supposed to be re-purposing instead of buying new? Second issue was that I wanted to change the date of my direct debit for my subscription ( due to salary pay date change) and was told that it was impossible to do, even though every other company I contacted did it very easily. The third issue was when I rang them to chase up my contact lens delivery to be told that it hadn’t been delivered as the box had been damaged and returned to them by the delivery company. Vision Express however didn’t think that they needed to send out a replacement!! The person I spoke to was very nonchalant about the missing delivery and couldn’t really understand my questioning when I was going to revive my lenses. I’m really unhappy with the level of service on all 3 occasions.
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Posted 2 months ago
I’ve just returned home from vision express in Ashford Tesco. I have to say all the staff and team were great. Special shout out to Paula Niculae who was extreamly helpful when choosing my new frames. Lovely friendly lady. 28/05/2025 her shift was 2707.
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Posted 3 months ago
I recently purchased a pair of glasses with new frames, but just a few weeks later, the lenses already had noticeable scratches. When I contacted the shop, I was told there was nothing they could do. It’s incredibly frustrating—hundreds of pounds wasted, and now I have to go through the entire process again. There appears to be no guarantee offered, or perhaps the technology used by opticians is simply lacking. Either way, something needs to change. This level of service is unacceptable.
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Posted 3 months ago
I had to have my eyes tested twice by vision espress. I couldnt even see through the first prescription glasess as the lenses were so blurred. The second prescrition glasess were the same. There was 100% magnification difference between the two prescriptions. The manager in the Weston Super Mare store needs to be retrained in customer service. The rest of the staff were lovely. Working in retail myself the manager was exceptionally incapable and lacked the necessary skills on the data base system and pleasant communication skills with the customers. Appalling attitude and display of total ignorance. I highly recommend do not get your eyes tested in this shop.
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Posted 3 months ago
Excellent service today at the Kettering Branch of Vision Express with advice and guidance following the replacement of unsuitable multifocal lenses. The Optometrist (Manvil Dhillon) and his team were extremely professional in resolving my sight concerns.
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Posted 4 months ago
Terrible company to deal with not caring or compassionate I will never use again
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Posted 4 months ago
As one of the earliest customers I can safely say that this Branch (Brent Cross) and the business as a whole that was at one time a place of excellence, has progressively deteriorated beyond belief. Seems solely focused on selling effort but failing to deliver, and miserably so. Most of the staff seems to be lacking training, are clueless and abrupt if you are lucky to access them. This is no longer a fit place for me prescription glasses … my eyes are too precious to me. So after nearly thirty years it’s curtains!
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Posted 4 months ago
I just had a conversation with Florian in Croydon store. They were extremely rude to me. I felt attacked when talking to them. They did not let me talk and cut me off every time I tried talking. When I finally tried to say something they cut me off again by repeating ‚can I finish’ in a very rude manner with annoyed tone in their voice. I almost cried after this conversation as I feel I was mistreated. I asked for their name to know who confirmed my contact lenses order and they hung up on me. I called in again and asked for their name and they told me the name of the person who made my order. I asked for their name again and they said they are not the ones ordering the lenses. I said I want to know who confirmed the order with me and they finally told me their name is Florian and promptly hung up on me again in the middle of me talking. This person needs an extensive customer care training! I’ve never had worse customer service experience and I work in customer service for the past 12 years. I’m beyond disappointed and this experience makes me want to change my opticians just so I don’t have to speak to this person again. What a horrible experience!
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Posted 4 months ago
I bought a pair of Rayban glasses from you 6 months ago, the frame completely snapped when they fell off a kitchen surface on to the floor (so not far). Took them in to my local store in Exeter, they would not refund me! The glasses cost nearly £300, all they seemed interest in was booking me in for my next ey test! Never again
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Posted 4 months ago
Very good service, I highly recommend.
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Posted 5 months ago
You could not have improved my experience because it was outstanding. The Macclesfield branch of Vision Express is truly exceptional with all the staff being so helpful and friendly. My personal experience was with the branch manager Zahid who was so calm and patient with me and he needed to be as I ended up buying three pairs of glasses including a pair of varifocal everyday use, computer glasses and a pair of varifocal Ray-Ban sunglasses. Overall a stelar and much appreciated experience and highly recommended high street shop and in my experience, there is none better. Have a visit, you will not be disappointed I assure you 😊 Mark A.
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Posted 5 months ago
I ordered a pair of glasses and all was fine. Then I checked price for these on other on-line sites and there was a huge difference - I paid £220 but other sites had them on foor £139. I rang to query the prices but was told as I had already purchased them there was nothing they can do even though they say that they will price match. Not good
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Posted 5 months ago
Glasses made with first eyetest total rubbish, had a second test and the figures were totally different. Then things got mislaid, when I finaly got my glasses they ended up no better than my old ones from a different optician to where I will be returning. People in Vision Express I must say were helpful and friendly, but the product was awful from the frames to the lenses.
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Posted 5 months ago
Didn't have a copy of my prescription even though entered in by a colleague when appointment booked
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Posted 6 months ago
Vision Express is rated 3.0 based on 619 reviews