“I am disappointed on vision express as it is rip off. I bought glasses for£300 and second pair for£150 few years ago. I wanted to update my lenses for blue light filter but wanted to keep my frames. So blue light filter lenses would cost me £60 which is ok. The not ok thing was that they told me that they have to charge me£70 to fit lenses to my old frames for each frame. What an absurd. I will try somewhere alse!!!”
“I found the service very helpful and friendly. I was soon fixed up with the glasses I need and for a reasonable price. I was helped by Claire at the Sheffield Abbeydale Tesco centre.
Many thanks D.J.Thorpe”
“Had a eyesight test booked for Friday 17th at Meadowhall - Sheffield branch. They called at almost 8PM the night before to say the optician had called in sick and my appointment was cancelled. Did I want to rebook for the following Friday? "No, I'll check online and see if another branch has a closer appointment.
They did and I booked at Balby - Doncaster for Wednesday 22nd. I was half way there and they called me to cancel at short notice. That was there words, I was actually within 20 minutes of my appointment. That's not short notice, that's unacceptable notice.
I'll give Boots a try, not enough life left to keep wasting time with Visio Express.”
“Terrible experience, wont recommend at all. They only want to sell, they do not care client's need and well being only trying to get the most out of client. They charged me extra and do not respect their own promotion, Charged for unti-fog yet the glass is terrible, always foggy and never goes away.
Stay away from this BRAND at any cost.”
“Had an appointment at Colchester vision express, so rude staff, were late for 6 mins and so have to wait more 15mins and after all that they cancelled like that.
Have waited for month to get there.
Customer service zero, never so so rude staff”
“Ordered 3 pairs of sunglasses, got email to confirm and also invoice saying order excepted, 5 days later I contact them, not they contact me and told order never went through!!!! Even though I got the receipt and confirmation emails, was spoken to very rudely by customer care operative, shocking service to be honest”
“Ordered sunglasses in June. Was told 7-10 days. Still waiting lie after lie and just checked the status and 2 more weeks added on ? That will be nearing 3 months. Sunglasses in winter by the looks of it. Avoid this company at all costs.”
“I've been a customer for several years and (although I find them quite expensive) I've been reasonably happy with the service provided, until now. I had an appointment at Peterborough branch for 10am and at 10.30am got up and walked out without being seen, despite the store being very quiet. I now have an appointment at Specsavers. What is the point of making an appointment??”
“Had glasses just under a year, small screw came out causing loss of one lens, had taken their insurance out expecting a free repair, only to be charged a further £21 as an excess, but as it was a manufacturing fault in the first place was not happy about it.”
“Ordered sunglasses on thurs for next day delivery. Had to chase as I didn’t receive them. Rang them after day 4 to be told my order has been looked into and are out of stock!! Absolutely livid. Waiting for refund!”
“Ashok Nagar Vision express is one of the best and great customer service branch across chennai. I have been vision express customer for past 8 years had been buying glasses for my family members and relatives never had a quality or service issues. Best price and good deals for a quality products. Must buy shop for all specs users.”
“Very unprofessional attitude. Booked 2 appointments over phone, didn’t receive any confirmation. Called again after 3 days to confirm but got to know they have been cancelled. Didn’t receive confirmation, or cancelled appointment notification. Very irresponsible and unprofessional.”
“Would like to thank the staff at Vision Express Bracknell for their reassurance, patience and kindness after I had received such a bad experience somewhere else and was put off of resolving the issue of badly prescribed glasses I have had for the last year.”
“I got text from Vision Express informing me my annual free eye test would soon be due, I got an appointment for.Mon 5th July at 2.30 pm in Lisburn (15 miles away).when I arrived they did the pre test checks and when I saw the optician she said I would have to pay for test as it wasn't a full year since my last test ,needless to say I didn't pay and won't be back”
“My glasses arm was broken
The Holborn branch spent time locating another branch to just replace the arm as the Italian supplier was going to take 4 weeks
They in-fact replaced the who new frame . Excellent all in two days thank you”
“I’ve been wearing glasses and contact lenses for over 20 years.
Today, I had the most amazing experience with Madan of Vision Express in Meadowhall Sheffield.
I received some of the best customer service from anywhere. He addressed the issues with professionalism (which could potentially have been overlooked) and answered all the questions that I was thinking even before I could ask- as though he was reading my mind. He showed that he has the customers’ interest at heart.
He checked my eyes thoroughly on both visits, with utmost care and attention which I was so pleased to receive. This was the first time I’ve experienced an optician conduct their tests with great care and compassion in such a way.
Thank you so much Madan and Vision Express.
I would highly recommend your service to anyone.
Wishing your store all the success for the future.
Founder & CEO of English Now.