I recently had a disappointing experience with Vision Express at Villagio Mall in Qatar. Two weeks after purchasing a pair of shiny black sunglasses, I noticed significant discoloration on parts of the frame, with the shiny finish turning matte. Believing this issue to be covered under the product's insurance, I returned to the shop for assistance. However, the response I received was far from satisfactory. The supplier attributed the damage to my fault, vaguely blaming it on a "chemical" interaction, without specifying the type of chemical. This accusation was made despite the fact that the sunglasses had not been exposed to any chemicals under my care. This leads me to suspect that the product's quality is to blame, possibly failing to withstand the sun's heat or reacting to common substances. The supplier's quick dismissal of my concerns seemed like an attempt to avoid providing a replacement or repair. This experience has left me questioning the quality of the products sold at Vision Express and the integrity of their customer service. I urge potential customers to consider my experience before making a purchase at this location.