We went to the Godalming vision express Opticians to buy glasses for me and my wife. There was a 4 min delay to our 1st appointment due to a parking issue. Surprisingly a lady came one minute after we enter the shop and told us their computer system is down and they have to do everything manually. Thus, they won't be able to compensate that 5min delay and we need to book a new appointment. She was behaving so rudely as she is giving us glasses for free of charge. We politely cancel our both appointments and stepped out thinking never to returned to them again.