Vision Express Reviews

3.1 Rating 569 Reviews

51 %

of reviewers recommend Vision Express

Company Reviews

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Metrics

3.1

Based on 569 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Helpful Report

Asked by Jacqueline Folley (2 years ago)

I made a mistake and I am not at all happy with how my new frames look and would like to exchange them for some frameless ones. Does your statement on an exchange or refund if not happy, stand.

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Asked by Sylvia Ellis (2 years ago)

Why is the wait time for a pair of reading glasses two weeks as in the past it was an express service where they would be done in a few days what has happened to the service? Not really vision express that is a misrepresentation of the service expected?

1 Helpful Report

Asked by Anne Mills (5 years ago)

Hello I haven't heard anything

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Answered by Colin dobson (4 years ago)

I don’t like the frames of my glassses i was followed round the store while trying to choose and felt pressured into choosing before I was certain picked them up yesterday not happy I want my money back as it’s with in the 60 days