“Ordered a book of photographs with black background on the pages. The pages are coming away from the binding (I've had the book for a week) and the black is peeling off at the seam leaving white blotches. Very poor quality. I won't buy this again”
“Terrible customer service.I will never use this company again. Their online checkout system would not process my order for new business checks, for an unknown reason. I called customer service and they said it was because the address on the checks was not the exact same address for delivery (which makes sense for security purposes). But the only difference was, I had spelled out North for my street address.on the checks. But used the capital letter "N." on the delivery address. They said there was no way to simply change the "error" -- which wasn't really an error, it's just their computer could not recognize that even though they were slightly different, it is the same address (something a human being could have recognized, but not any humans at Vistaprint). They said I would have to reinput all of the information for the checks. Customer service was more than happy to just cancel my order as opposed to fixing the problem. Awful customer service! Terrible. And their reliance on computer programs to check customers out needs a major overhaul.”
“I regret using Vistaprint. I paid to get my order delivered to my mailbox but it's not. They keep wanting me to pick it up and it's not what I paid for. All they care about is your money and their public image. I regret using them, please shop around.”
“My order did not make it to me. I was told that once the order is out for shipping that there is nothing that they can do. They did not offer to investigate where my order may have been shipped, help track it down, they basically said that there was nothing that they could do and that if I wanted the order, I would have to pay and reorder.
In speaking with the customer service rep, they just simply did not care, did not want to help and did not want to understand. Not much you can do when a company and its employees simply do not care. Stay away, find another printing company. Don't care can become costly.”
“Couldn't upload my image properly then when I finally done it it didn't save it then after 2 attempts I ordered my product when it came it was blurry & scratched.”
