“I have just found out the hard way that the sunroof on my Golf GT does not have a manual override if it fails. Also that it will cost approx. £2000 to repair. This is especially bad news if your sunroof is open when it fails.
Who manufactures a car with a sunroof that has no manual override in case of emergency?
This surely is a massive design flaw… which surely VW (the brand) should look into?
West London VW (previously Inchape and under which I bought my car, were taken over by Citygate) have informed me that the earliest they can look at my car is in 2 months time!
As they explained to me, I am not their customer as I bought the car under Inchape not Citygate.
Bottom line, any dealership selling VWs should have a duty of care to VW customers past, present and future.
So who better to report this all to than VW Customer Services… who else can help with VW product failure issues and customer service issues?
Although I was initially told by VW Customer Services that no VW customer should be made to feel alone or without value… this is precisely how I have been made to feel…
If your car is over 3 years old and out of warranty, they will not help you…
Even if you wish to log a (massive) design flaw.
I love VWs - I have only ever bought and driven VWs - but my experience with this, and over time, is that VW ultimately don’t really care about their customers once you have bought the car.
(If there was an option to leave no stars with my review here, that is what I would have done.)”
“Took my passat estate into their garage to have a timing belt and water pump done, as everyone knows this is a big and expensive job hence the reason I wanted a main dealer to do the work for peace of mind. I took my car down to them and couldn't park anywhere, the car park was flooded with cars dumped all over the place so I had to just leave it blocking cars in. My car was left with them over night and returned back to me at my home address the day after. The delivery driver left it on the street so I came out and moved it onto my drive, I then noticed a huge scratch on the roof of the car !. I emailed the service advisor and advised her ( Anna Fletcher ) of this and also the fact the book wasnt stamped ( after her telling me she would double check before it left ). She asked me to come back down and I got the book stamped and she looked at the scratch. She then asked me to wait until her manager was finished chatting so I waited 20 mins then told her I couldnt wait any longer. She told me once she had spoken to him she would email me back but never did. I emailed her again ( so I had everything in black and white ) asking her what was going on. Anna rang me today and basically told me " the scratch could not have happend in there " How could it not have happened in there ? is there some sort of bubble the cars are kept in I don't know about ? I have now threatend them with legal action.”
