“Very rude staff member in your Shandwick Place store refused to sell me vape liquid because I checked the name of the flavour I wanted on my phone. He enquired if I was buying for someone else, I replied yes, for a 49 year old friend who'd asked me to get them as I was in the area. He said the law prevented him from selling me then. He further said if I returned the next day and said they were for myself I could buy them then.
Totally ridiculous, either making up a law or colluding to break that law the following day, completely unacceptable behaviour.”
“Hello. I am afraid to say, that having to sacrifice almost My entire day, after a brand new purchase at the weekend, was a comlete waste of time. I bought a brand new Innoken device from the store in York, which was recommended by My regular VPZ Ouulet. I encountered initial problems with vape liquid leaking into My mouth, which, via phone call & in person (after a second uneceesary trip into town & paying carpark fees )brought to the attention of the store manager in York. I left the store after 'recommendation' & am having the exact same problems. I did ask for a replacement, however, for some reason, the 'Manager' basically fobbed Me off.
The customer service overall I found was, tremendously below par, borderline apalling. I sincerely hope as a long valued customer that this can be rectified.
Kind regards, Richard.”
“I just tried to return a Smok IPX80 that was 23 day old and the battery had gone faulty. I was told the item VPS would not refund as their policy us to not warranty charging issues, I am in the process of reminding them of my statutary consumer rights. Ihave been on hold for over 2 hours in total of 3 calls , I have yet to speak with anyone on the phone.”
