“VSF installed a new PVC personnel door and replaced my asbestos roof. However, after the fitters VSF sub-contract left I noticed my garage door wouldn't close due to the new roof. As well as this, large sections of the old guttering, rotten wood and off cuts from the installation were left in and around my garage. Plus the facia I was told by the VSF surveyor would be installed was not installed by the fitters (despite being in the contact I signed). Apparently this is a known issue between the fitters and surveyors but VSF has done nothing about it.
Initially VSF denied this was due to their work, but eventually agreed to rectify their mistake. After getting hold of their area manager, VSF stated they would come out over two weeks after the initial work was completed as they weren't due to be in my area until then. Remedying issues VSF have caused is done at their convenience.
On the morning of the remedial work, the fitters text me to say they would now be coming the following week. I called their office multiple times, who were helpful although couldn't get hold of the fitters to confirm a date and time, and couldn't get any other fitters out sooner.
I called (no answer/ voicemail) and then texted the area manager about the issue, and was told he was on holiday and that I should call the office and leave him alone (great customer service there).
After several days I asked for an official complaint to be logged, and another manager got in contact with me. This manager couldn't get hold of the fitters either, and had to eventually call the client the fitters were doing some work for just to speak to them!
After almost three weeks the garage door issue was rectified, and the rubbish VSF left was removed. As per VSF's terms and conditions, point 11 states "Any remedial work will be rectified within 10 working days", which clearly didn't happen in my case.
I wouldn't recommend VSF to anyone as, going by my experience and other reviews I've read, the fitters appear to be a law unto themselves. You might be lucky and get a decent fitter, or you might be like me and not be so lucky.”
