“It tooked me a lot of effort to communicate with Wacom and prove that my device is defect but he have a broken leg from the very beginning and as i see how they do not really want to give a efficient support i'm pretty sur i will pay for delivery if i find a way to get into the process.. and will get back my cintiq without any repair because Wacom will assume the broken leg was also the reason of the usb-c broken port issue... then i will have to pay back for the return to get back my Cintiq and just trow it to the trash...
I don't get why Wacom is playing this game... the "we gonna help you" but it is really not the case...
I really dissapointed by the attitude and on my side i will never buy a Wacom product again even if i found your screen experience great the hardware it self is cheap and break so fast.”
“Dreadful experience. I have been waiting for a refund for four and a half months after sending back a tablet. My case has been escalated apparently, many, many times and I have had lots of promises that my money will be returned. Customer service at all levels has been shocking. If you check other review sites, you will find that Wacom are quite the experts at keeping people’s money. Do not buy from them.”
“I have used Wacom products for a decade now. Their products are improved with every generation and their no-nonsense way of doing it is admirable.
The attention to detail, to customer feedback and market needs is fantastic.
The choice of products and customer experience is perfect with simple installation process, clear instructions and award-worthy customer support.
A star of a company!”
