“I ordered and paid for a gift on line and was informed that they would aim for delivery 3 days from dispatch. I’ve waited over a week and heard nothing further. Emailed costumer services and was informed it would take them 5 working days to respond! The phone number to costumer services is chargeable and you are then held in queue! Poor service, I expected better from Waitrose.”
“Ordered 6 bags of Strulch - 5 arrived. Was assured delivery of the missing bag would be made the following day. 6 days later - nothing and no response to my emails. Phone call assurance came to nothing. Will never use this service again and will advise my gardening clients of my poor experience.”
“Ordered 6 bags of Strulch - 5 arrived. Was assured delivery of the missing bag would be made the following day. 6 days later - nothing and no response to my emails. Phone call assurance came to nothing. Will never use this service again and will advise my gardening clients of my poor experience.”
“Reasonable prices - a wee bit lower than others.
Always sent by courier, and left at my very safe top floor flat if I'm not in.
Excellent healthy plants sent within a short time.
Good telephone setup for ordering etc..
Superb.”
“An indicated 5 day despatch meant arrival in 10 days - they were unhelpful when I called for a progress status and the delivery person almost threw the delivery at me. I suspect the order hadn't been dealt with until I rang - the person on the phone was a little insympathetic. Unusual - I've bought from them before with no issues at all.”
