“An absolutely horrendous experience! I paid for nominated delivery a week before the due date and this was not honoured. The item was instead delivered three days later to a completely random address. I was eventually offered a refund of the delivery cost, but three phone calls, several emails later and after a lot of anxiety, the item still has not been delivered to the correct address. A new orchid is now on its way though it could be a further three days on, that is 6 days later than expected and the birthday surprise is completely ruined. No further compensation has been offered and given that I could have ordered a better plant at a cheaper price with cheaper named day delivery, I am very disappointed. Waitrose Gardens seems to be resting on the laurels of Waitrose.”
“I ordered and paid for a gift on line and was informed that they would aim for delivery 3 days from dispatch. I’ve waited over a week and heard nothing further. Emailed costumer services and was informed it would take them 5 working days to respond! The phone number to costumer services is chargeable and you are then held in queue! Poor service, I expected better from Waitrose.”
“Ordered 6 bags of Strulch - 5 arrived. Was assured delivery of the missing bag would be made the following day. 6 days later - nothing and no response to my emails. Phone call assurance came to nothing. Will never use this service again and will advise my gardening clients of my poor experience.”
“Ordered 6 bags of Strulch - 5 arrived. Was assured delivery of the missing bag would be made the following day. 6 days later - nothing and no response to my emails. Phone call assurance came to nothing. Will never use this service again and will advise my gardening clients of my poor experience.”
“Reasonable prices - a wee bit lower than others.
Always sent by courier, and left at my very safe top floor flat if I'm not in.
Excellent healthy plants sent within a short time.
Good telephone setup for ordering etc..
Superb.”
“An indicated 5 day despatch meant arrival in 10 days - they were unhelpful when I called for a progress status and the delivery person almost threw the delivery at me. I suspect the order hadn't been dealt with until I rang - the person on the phone was a little insympathetic. Unusual - I've bought from them before with no issues at all.”
