“Reasonable prices - a wee bit lower than others.
Always sent by courier, and left at my very safe top floor flat if I'm not in.
Excellent healthy plants sent within a short time.
Good telephone setup for ordering etc..
Superb.”
“An indicated 5 day despatch meant arrival in 10 days - they were unhelpful when I called for a progress status and the delivery person almost threw the delivery at me. I suspect the order hadn't been dealt with until I rang - the person on the phone was a little insympathetic. Unusual - I've bought from them before with no issues at all.”
“I ordered and paid for a gift on line and was informed that they would aim for delivery 3 days from dispatch. I’ve waited over a week and heard nothing further. Emailed costumer services and was informed it would take them 5 working days to respond! The phone number to costumer services is chargeable and you are then held in queue! Poor service, I expected better from Waitrose.”
“Ordered 6 bags of Strulch - 5 arrived. Was assured delivery of the missing bag would be made the following day. 6 days later - nothing and no response to my emails. Phone call assurance came to nothing. Will never use this service again and will advise my gardening clients of my poor experience.”
“Ordered 6 bags of Strulch - 5 arrived. Was assured delivery of the missing bag would be made the following day. 6 days later - nothing and no response to my emails. Phone call assurance came to nothing. Will never use this service again and will advise my gardening clients of my poor experience.”