Wallpaper Online Reviews

Name: Wallpaper Online
Address: Lower Pemberton, Kennington, Ashford, Kent
Rating: 4.47

4.5 Rating 1,273 Reviews

87 %

of reviewers recommend Wallpaper Online

4.5

Based on 1,273 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01233 225223

Email:

enquiries@wallpaper-uk.com

Location:

Lower Pemberton, Kennington, Ashford
Kent
TN25 4BF

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Wallpaper Online 5 star review on 25th April 2023

Harriet Wingfield Digby

Wallpaper Online 5 star review on 22nd April 2023

271

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once order was shipped I could not get any response to emails. I sent 4. My order was also shipped to wrong address. I was able to pick it up from the other side of the city because the owner of the house called me.”

Helpful Report

Posted 3 years ago

“I didn't receive a correct sample. I have emailed customer services and received no responce to date”

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Posted 3 years ago

Hi Brigid I apologise for the issues with your sample order. I understand the team has already resent your samples and fully refunded you. Thanks, Josh.

Posted 3 years ago

“Not a good first impression. Was given a date for delivery but nothing has arrived. Also sent 2 emails and not heard back.”

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Posted 3 years ago

Hi Monique I apologise for the issues with your order. I understand our team has already been in touch and provided a full refund. Thanks, Josh

Posted 3 years ago

“2 out of the 3 rolls I bought had defects unfortunately. We had a professional decorator being paid to put it up so had to use it but he’s had to be creative to cut out various marks in the print.”

Helpful Report

Posted 3 years ago

Hi Gemma I'm sorry you've had issues with 2 of the rolls. I understand you haven't been in touch with our Customer team about this. I've asked the Customer team to email you to arrange a refund. We always replace defective rolls but appreciate in this instance you couldn't wait any longer. Thank you! Josh.

Posted 3 years ago

“I was very disappointed with the sample. The only bit if the lemur was a small part of it's tail - not enough of the animal to give me a 'feel' of the effect of the paper. I have ordered a sample from another supplier and hope that it is cut more intelligently.”

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Posted 3 years ago

I'm sorry to hear about your disappointment with your sample. We can't guarantee parts of the design on an A4 sample, and advise customers to use the sample as a guide for texture, quality and colouration of a paper. The website is the best tool for understanding the full design. However, I've asked the Customer team to refund your sample purchase. Thanks, Josh.

Posted 3 years ago

“No communication re delivery or response to emails.”

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Posted 3 years ago

“has not arrived yet!!”

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Posted 3 years ago

“The A4 size sample simply isn’t big enough to give a realistic idea of the pattern and all its colours. Definitely not value for money at £1.25 for an A4 sheet!!”

Helpful Report

Posted 3 years ago

“Email confirmation of my order was never received took 2 weeks for the order to arrive. Poor communication”

Helpful Report

Posted 4 years ago

Hi Claire I'm sorry you didn't receive your email confirmation. It's not a complaint we've had before, it's possible it dropped into your spam. We will have our tech team investigate. The wallpaper you ordered does have a 2 week lead time, as it's manufactured in France. We state this on the product page, as it varies per brand. We also have delivery expectations per brand on our delivery page, which is updated regularly - https://www.wallpaper-uk.com/delivery-shipping-info. Thanks.

Posted 4 years ago

Wallpaper Online is rated 4.5 based on 1,273 reviews