Wallpaper Online Reviews

Name: Wallpaper Online
Address: Lower Pemberton, Kennington, Ashford, Kent
Rating: 4.46

4.5 Rating 1,276 Reviews

87 %

of reviewers recommend Wallpaper Online

4.5

Based on 1,276 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01233 225223

Email:

enquiries@wallpaper-uk.com

Location:

Lower Pemberton, Kennington, Ashford
Kent
TN25 4BF

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Wallpaper Online 5 star review on 25th April 2023

Harriet Wingfield Digby

Wallpaper Online 5 star review on 22nd April 2023

271

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wished I had read the reviews before ordering I would not have placed the order- so many have not received theirs. I have emailed the company x 2 and called but no reply. My Cole and Son paper was not cheap £114 .40 a roll. I will have to contact Trading Standards and the credit card company if I do not get my order soon.”

Helpful Report

Posted 4 weeks ago

“we sent an order for 3 rolls of wall paper to be delivered in 3 days. we are now 10 days and still no wall paper, not update on tracking or reply to multiple emails and phone messages. please can I get a refund. this sort of service is really poor.”

Helpful Report

Posted 1 month ago

“I have recently paid for an order & was told the wallpaper was out of stock until at least 6 weeks. I sent an email requesting a refund but have never had a reply. I have telephoned the Co. many times but get no answer & have left a voice mail but still no reply. Very poor service. Will I ever receive my £188.99 back ?”

Helpful Report

Posted 11 months ago

“Ordered and never arrived eventually got a refund and apparently the paper was shipped to where I don’t know”

Helpful Report

Posted 3 years ago

Hi Jamie, Thanks for taking the time to leave this review. I am so sorry that there was a delay with your paper, unfortunately as mentioned, the supplier had a technical issue on the day these orders so we asked them to re-send, and refunded your order in full as a goodwill gesture. Please do drop us an email if this doesn't arrive by Friday and we will request another re-send for you. Katie

Posted 3 years ago

“Not delivered over 2 weeks late now and poor customer service as no update provided despite chasing”

Helpful Report

Posted 3 years ago

Hi there Andrea, Thank you for taking the time to leave a review. I can see we have responded, I'm not sure if this has possibly gone to junk/spam? I'm so sorry for any delay with your order, which I can see has now been shipped and will be with you in the next 2 working days. Please do let us know if we can help any further. Katie

Posted 3 years ago

“Haven’t even received my wallpaper from the 13th or March will never order of this company afain 😡”

Helpful Report

Posted 3 years ago

Hi there Kennedi, Thank you for your review. I am so sorry to hear that your order hasn't arrived. I am chasing this with the supplier now for you and will be in touch directly with a resolution. I have also refunded your delivery cost as a goodwill gesture. Katie

Posted 3 years ago

“I was very disappointed with this service. Delivery charge for one roll of wallpaper was £8, and delivery took over 15 days. I had to call, but no one answered the phone, there's just an automated bot telling you to email: I had to send two emails before I got any attention. Then I was told that the package had been returned to them - which frankly, I found hard to believe since I had waited in every day for the postman and there was no ''we tried to deliver' card through the letterbox, and no effort by wallpaper online to contact me. I won't use them again.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave your review. I am so sorry there was an issue with Royal Mail and your order. This was sent back to us because of a failed delivery, and we sent this straight back out to you. We have refunded the delivery charge as discussed, please do let us know if we can help any further. Katie

Posted 3 years ago

“I haven't received my wallpaper yet. Money was taken and delivery was supposed to be on or before 21st March. It's now 29th March”

Helpful Report

Posted 3 years ago

Hi there Stephen, Thank you for taking the time to leave a review. I have had a look into this and Royal Mail have had an issue delivering to you, we would need to get this re-sent. I have emailed you directly so we can get this arranged. Sincere apologies for any delay here Stephen. Katie

Posted 3 years ago

“Sent wrong wallpaper, tried to ring but phone number wouldn't work. Emailed them 3 times to return for the right one. In end had to buy the correct one”

Helpful Report

Posted 3 years ago

“Hi I have not recieved my order I payed for. I have rang and emailed I keep getting automated service. Tell me someone will contact me back. No one ever gets back to me”

Helpful Report

Posted 3 years ago

Hi there, Thank you for your review. We have emailed several times now regarding your order, I can only imagine our emails are perhaps going into your spam/junk folder? I have just forwarded on my email from 4 days ago, if you could check your junk/spam and let me know how you wish to proceed. Katie

Posted 3 years ago

“Not received order as yet!”

Helpful Report

Posted 3 years ago

Hi Wendy, Thank you for your review. I am so sorry about any delay with your order. We have sent you over the delivery information from the courier, however as per my email to you we do believe there may have been an issue with deloevry. We have refunded your order in full and have requested a replacement roll for you. Sincere apologies once again Wendy. Katie

Posted 3 years ago

“Not glittery very thin does not look like the picture online”

Helpful Report

Posted 3 years ago

Hi Stephanie, Thanks for your message, I'm really sorry to hear you aren't happy with your paper. I can't see that you have been in touch with us about this, please could you pop me an email (katie@wallpaper-uk.com) and we will of course see what we can do for you. Katie

Posted 3 years ago

“U don’t want to know my review”

Helpful Report

Posted 3 years ago

“UPDATE: I had an email asking me to alter my review... I have now recieved a refund but I am still bummed because i don't have the wallpaper I wanted. Also, I was obviously being told lies regarding the wallpaper being dispatched because it still hasn't arrived. I couldn't tell you about the quality or design of the wallpaper which I ordered on 29/01/23 because I am still waiting for it today (20/02/23). My estimated delivery date was 07/02/22 but I hadn't recieved it by the 7th so I contacted them and was told it would be here mid week; it wasn't so I contacted them again and was told Friday; I'm still waiting on Monday. I now want a refund.”

Helpful Report

Posted 3 years ago

“No correspondence, no wall paper delivered. Thankfully I paid by PayPal so got my money back. No I would not recommend”

Helpful Report

Posted 3 years ago

Hi there Helen, Thank you for your review. We emailed on the 11th Feb in response to your original email to say that unfortunately this paper is out of stock and asked if you would like an alternative, however we have not had a response, therefore your order has been refunded in full. I'm sorry for any inconvenience, do let us know if you would like us to check any alternatives for you. Katie

Posted 3 years ago

“Wall paper came less meters than described i got a refund”

Helpful Report

Posted 3 years ago

“One item has not arrived, one item arrived a week later than suggested. Other suppliers can deliver next day!”

Helpful Report

Posted 3 years ago

Hi there Ian, Thank you for your review. I am sorry to hear one of your orders arrived late, and also that one hasn't arrived. I have refunded the postage on the varnish for you, and I have tracked your other order, which states it was delivered on the 31st. I have emailed you over this tracking, but of course do feel free to get in touch if you need anything else. I'm so sorry again about any delay Ian. Katie

Posted 3 years ago

“Still awaiting delivery!!! Poor service, poor communication.”

Helpful Report

Posted 3 years ago

“Ordered 20 days ago and it still hasn't arrived yet. Customer services have always responded to my enquiries within 1 working day, which is good. But I'd rather have my wallpaper. They have been unable to provide tracking details as it seems they are just a broker for another supplier. I did need to change my order as I ordered the wrong colour. It remains to be seen as to whether this was corrected for me. As they confirmed the change, they said my order would be with me in 3-5 days. That was 17 days ago.”

Helpful Report

Posted 3 years ago

“False advertising - Many wallpapers advertised at low prices but when you click on them, the price is much higher. I ordered and then was told my wallpaper for sold out but it is still on the website. I asked for help from suctomer service to idetify William Morris wallpapers that were actually available at the prices advertised but was told just to look at the website.”

Helpful Report

Posted 3 years ago

Hi Katy, Thanks for your review. Sometimes when there is a cheaper varient/colourway on sale, the price can change, we appreciate this isn't ideal and it is being looked at as we speak! I'm so sorry to hear you haven't had a good experience this time around. Katie

Posted 3 years ago

Wallpaper Online is rated 4.5 based on 1,276 reviews