Wallpaper Online Reviews

Name: Wallpaper Online
Address: Lower Pemberton, Kennington, Ashford, Kent
Rating: 4.46

4.5 Rating 1,276 Reviews

87 %

of reviewers recommend Wallpaper Online

4.5

Based on 1,276 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01233 225223

Email:

enquiries@wallpaper-uk.com

Location:

Lower Pemberton, Kennington, Ashford
Kent
TN25 4BF

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Wallpaper Online 5 star review on 25th April 2023

Harriet Wingfield Digby

Wallpaper Online 5 star review on 22nd April 2023

271

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered the wallpaper weeks ago and we still haven't received it WE STILL HAVEN'T RECEIVED THE BLOODY WALLPAPER”

Helpful Report

Posted 4 years ago

Hi Ray, Thanks for taking the time to leave a review. We did advise as soon as we knew there was as delay, due to storms in the US, where the paper is manufactured, again, we do appreciate your patience, and can see your paper has now been delivered. Katie

Posted 4 years ago

“Never use again. You can’t call them. Email takes 24hrs to reply. Wallpaper never got delivered:( BEWARE”

Helpful Report

Posted 4 years ago

“Ordered 2 rolls of Harlequin wallpaper on the Monday. Was advised it would be with me Wednesday, "Thursday latest". It never arrived. No word from anybody as to when it would arrive so cancelled and ordered from another supplier. Shocking service!”

Helpful Report

Posted 4 years ago

Hi there, Thanks for your review. On looking back on our correspondance with you over the last few days, I can see that the courier failed to deliver the paper to you as there was no answer at the property. This was re-attempted after confirming your address, so I'm not sure what has happened here, but we have refunded you in full whilst they attempt to make a 3rd delivery. So sorry again for the delay here. Katie

Posted 4 years ago

“I ordered a roll of wallpaper 3 months ago which I never received. I have a half decorated wall. Can I please have my order?”

Helpful Report

Posted 4 years ago

Hi there Hayley, thanks for the review. I am so sorry to hear that the paper hasn't arrived. This one is coming directly from the suppler so we are unsure as to the reason for the hold up, but rest assured we are chasing this for you as we speak. We have also refunded you in full as an apology. Katie

Posted 4 years ago

“As in my last review you have not fulfilled my order. Now courier is saying they have returned the product to you. I need it tomorrow or a full refund please.”

Helpful Report

Posted 4 years ago

Hi Chris, Thank you for your review. We have been in contact to say that this wallpaper was returned to the depot as there was no house number on the order. I have contacted you today to get this resolved so we can get this sent out asap for you. Katie

Posted 4 years ago

“Paper did not arrive. PayPal got me a refund. I would not use again or recommend to anyone else”

Helpful Report

Posted 4 years ago

Hello Karen, Thank you for your review. The manufacturer has only just dispatched this yesterday so please do allow a couple of days for this to arrive. Katie.

Posted 4 years ago

“Waiting on refund !”

Helpful Report

Posted 4 years ago

Hi Lorraine, Thanks for taking the time to leave a review. I can see we are awaiting a returns confirmation from the supplier for your return, as soon as this has been processed this will of course be refunded in full, Katie

Posted 4 years ago

“0/5 NOT RECEIVED WALLPAPER £101.90 PAID 9/1/2022. . ORDER NO 000176114. NUMEROUS CALLS AND EMAILS SENT NO REPLY . DREADFUL SERVICE AND CUSTOMER DEPARTMENT.”

Helpful Report

Posted 4 years ago

Hi there Stephen, I am so sorry to hear that you have not received your paper yet. I have checked our inbox and it doesn't look like we have received any communication from you, otherwise, we would have of course looked into this straight away for you. This order is coming directly from the manufacturer so I am chasing them up as we speak to find the whereabouts of your order. As soon as I hear back I will be straight back in touch. Katie

Posted 4 years ago

“Took to long and I had to email to find out we’re my wallpaper was”

Helpful Report

Posted 4 years ago

Hi Caroline, Thanks for taking the time to leave a review. I'm sorry to hear that you have been disappointed on this occasion. I can confirm that this order was coming directly from the supplier, and we sent you over the tracking details today, so all should be resolved, but please do let us know if there is anything else we can try and help with. Katie

Posted 4 years ago

“Very poor as I have sent two emails advising them I am NOT Beth Rochford. I am an Australian and I live in Australia and have never heard of this company let alone buying wallpaper online. I’ve asked them to remove my email address from their database but this hasn’t happened as I received notice that my order had been delivered after I advised them it was not meant for me. Barbara Ryder”

Helpful Report

Posted 4 years ago

Hi there, Thanks for your message. We have amended the email address on the order, so that should be all sorted now, definitely a typo, so we do apologise! Katie

Posted 4 years ago

“Order 000175307 placed on 28 dec 21 still has not arrived”

Helpful Report

Posted 4 years ago

Hi there John, I'm sorry to hear that your paper has not arrived yet. We have chased this up with the supplier for you and will let you know as soon as we hear back. Sincere apologies once again.

Posted 4 years ago

“Was given a delivery date of on or before 24th December. It is now 9 days after that delivery date and I have no wallpaper and no explanation from Wallpaper”

Helpful Report

Posted 4 years ago

Hi there Hazel, thanks for taking the time to leave a review. I am really sorry to see that your paper hasn't yet arrived. We had emailed on the date of order to say that this colourway is in a new production with the manufacturer, it could be that the email went into your junk/spam folder, but we have emailed you again to resolve. Katie

Posted 4 years ago

“How can i write rewiew when the wallpaper dis not arrive at all. I write email to you nobody reply.”

Helpful Report

Posted 4 years ago

Hello, thanks for your review. I can't see an email from you in our inbox, I'm really sorry. I have had a look at your tracking and it looks as though this delivery was returned to sender. I have emailed you separately to see if you would like us to re-send. Looking forward to hearing from you! Katie

Posted 4 years ago

“Very poor service. Advised delivery of paper 17th December, when I contacted a week later to ask why I hadn’t received my order I was informed they couldn’t get it from supply until 22nd Feb! When I asked why no one had informed me they placed blame on the supplier”

Helpful Report

Posted 4 years ago

“Excellent service, problem dealt with satisfactorily. Recommend”

Helpful Report

Posted 4 years ago

Hi there Diane, Thanks for your review. I'm so sorry that you haven't had a reply yet, I can't seem to find your email in our inbox? I have sent you an email directly to see if you would like a replacement or a refund. Looking forward to hearing from you. Katie

Posted 4 years ago

“Iordered a blush wallpaper and was sent stardust which has had to be returned .Istill haven't recieved the wallpaper Iordered but it has been paid for . THANKYOU .”

Helpful Report

Posted 4 years ago

Hi Joanne, Thank you for your review. I am sorry for the mix up here, unfortunately, it looks as though the amendment to your order was not received in time, so the original paper ordered was sent out. I have requested a returns label for you, as well as for the new choice of paper to be sent out, before receiving the return. This should be with you in the next few days. I have also refunded you in full as a goodwill gesture. Katie

Posted 4 years ago

“I still have not received the wall paper.”

Helpful Report

Posted 4 years ago

Thanks for your review, Heather. As per our emails, we are in touch with the supplier to track down the order, and this should be with you in the next 3 working days. Sincere apologies for the delay. We hope you love your paper! Katie

Posted 4 years ago

“Supposed to arrive by 1st December. Keep getting invitations to review so here's my review. I cannot say whether I will ever receive the order but it's going to be hard to recommend this companym”

Helpful Report

Posted 4 years ago

Hiya David, thanks for taking the time to leave a review. I'm sorry that your sample hasn't arrived just yet, this is coming directly from the manufacturer so we are not sure what the hold up is - we have requested a resend and have also refunded you in full :) Katie

Posted 4 years ago

“Not received”

Helpful Report

Posted 4 years ago

Hi there, thanks for taking the time to leave a review. I am so sorry to hear that your paper hasn't arrived yet. We have been in touch with you via email and are chasing with the supplier. We have also refunded you in full :) So sorry again. Katie

Posted 4 years ago

“NOT YET RECEIVED - DEMAND FOR REVIEW PREMATURE!”

Helpful Report

Posted 4 years ago

Hi Dana, Thanks for taking the time to leave a review, apologies that this was sent before your paper arriving this week. As we discussed this is a custom made product so the delivery date is a little later than most of our papers, we hope you enjoy the paper when it arrives in a couple of days! Katie

Posted 4 years ago

Wallpaper Online is rated 4.5 based on 1,276 reviews