Waltons Garden Buildings Reviews

Name: Waltons Garden Buildings
Rating: 1.03

1.0 Rating 34 Reviews

0 %

of reviewers recommend Waltons Garden Buildings

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Phone:

0844 4777 500

Location:

Huntingdon Street, Nottingham United Kingdom
NG1 3LY

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Waltons Garden Buildings 1 star review on 30th August 2022

Anonymous

Anonymous // 01/01/2019

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“When it was delivered, one side panel was broken, were told it would take 5 to 10 working days for a replacement panel, unless we fixed it ourselves and they would reimburse us £40 , which we accepted has we did not want to wait, we think £40 was a bit of a joke considering we had paid £1044 for it. We then found there was no hinges, or catch for the doors,nether window in the roof, their was no latch, we had to go out and buy these ourselves. A lot of the wood had warped, it’s not worth the money at all, I have just seen on their website they are now charging £1244 fir the Mercia Combi greenhouse, how they get away with this I do not know, in selling a product that is badly designed. Do not buy from this company, we will not buy from them again.”

Helpful Report

Posted 2 years ago

“This is a long term review of a log cabin design shed that I wanted to use for a workshop. The shed has now been in place for just over 3 years and never, never again will I purchase anything from this company. Initially, some of the timber was damaged, I had to have all the felt replaced and re-roofed twice as it leaked as soon as it rained. The windows and doors had to be replaced as they didn’t fit properly and leaked. The door still leaks and still doesn’t fit properly. Due to the design of the interlocking tongued and grooved timbers the wind just drives the water straight through the walls and the interior is now water stained and damp in a number of places. None of this wood is properly seasoned or pressure treated and has moved considerably in the warmer weather, which obviously is causing some of the leaks and issues mentioned. I have re-treated the outside twice since I had it built. I did e-mail recently but was told I am afraid that at present I can only offer advice as your order is out of leadtime. With the recent bad weather the roof is now leaking again badly onto electrical items that have been ruined. I am appauled that a company can get away with such poor quality design and material and would warn people not to use this Waltons. I have tried to be remain positive about my experience with them but at my time of life I don’t have a lot of money and can’t afford to replace it. I’m not sure what the so called 10 year warranty is for or what it covers as they don’t seem prepared to honour this. One year to sort out leaks etc is not enough on a purchase of this scale and outlay, especially as the timber will expand and contract. Such an unprofessional attitude. Please look elsewhere is my recommendation. Just found more leaks coming through the roof and walls. On inspecting the roof closely I discovered the wrong roofing nails were used on the felt and with the hot Summer they had lifted. Cowboys come to mind. I think having a long term review is important, as customers need to know how these cabins cope with the British weather. Basically they don’t.”

Helpful Report

Posted 3 years ago

“Spent £3300 on a Log Cabin, delivery guys were great, but we experienced problems with the build from the off. Hinges for windows were missing and found some of the wood to be warped and chipped. But the worst part were the Gable ends had not been cut correctly causing long delays and extra expense. Customer service is horrendous, asking us to jump through hoops and delaying sorting out issues. Keep asking for pictures and try stating about their terms and conditions, as they obviously know their products are rubbish quality. Gave up in the end and will be seeking advice on matter. Stay away from this company is the best advice I can give. I will never use Waltons again and they have already lost another sale from a family member.”

Helpful Report

Posted 3 years ago

“Hahaha that bad I have to laugh”

Helpful Report

Posted 3 years ago

“255595341 My partner paid for the Helios summer house for me as a 40th birthday present during lockdown. I was so looking forward to it, but when it was delivered the more we inspected the parts ready to assemble it, the more we saw how dreadful the quality of it is. We contacted Mercia (the manufacturers) who did not want to know. If the build quality is appalling, their customer service is worse. You expect a few rough edges and raised nails to sort out, but this was ridiculous. Every single panel had splits in the wood or tongue and groove sections that had been damaged or not fitted and then nailed anyway, was badly warped, or (and!) had nails sticking out that had completed failed to hit their mark. One window was broken. They requested evidence and we spent an hour taking pictures of all of the faults to send them. Despite asking for this, they were utterly disinterested in helping us fix it in any way and offered no genuine solutions or sincere apologies. It was clear they just wanted me to get lost, and bandied me about between five people different who all said the same thing. Unless you are prepared to wait weeks for a replacement (likely to be just as shoddy) or spend a bucketload putting right all the things that are wrong, I would urge you to avoid Mercia at all costs. I’m now having to escalate my complaint externally. Their own site says they create ‘perfect’ outdoor buildings. This is a LIE. They are a shambles and do not care about their customers at all. Absolute cowboys.”

Waltons Garden Buildings 1 star review on 19th May 2020

Helpful Report

Posted 3 years ago

“Appalling post sale customer service, product deteriorates rapidly. Appalling post sale customer service. The service team do not read emails properly and hide behind Ts and Cs we hadn't seen. Our greenhouse is now 4 years old and will have to be replaced as the windows have deteriorated to the point where you cannot see through them. Except one which is crystal clear. Waltons therefore installed the greenhouse with two types of styrene, one which deteriorates rapidly and one which doesn't. The service team cant offer any explanation and refer to the fact that we hadn't utilised the annual maintenance for the wood which we didn't know about and is irrelevant anyway. We will now need to buy another greenhouse from someone else. My strong recommendation is to avoid this company. I have photos to back up my complaints.”

Helpful Report

Posted 4 years ago

“Wrecked our trust and dreams I'm not impressed by waltons ,some of their telephone staff act like bullies and if something goes wrong and they try and blame anything else. Bought a 12 x8 summerhouse ,was meant to be a one day installation ,it took two days over seven days. The installers turned up at 1 and left at 4 blaming the weather and headed to Inverness . Summerhouse was finally built on wednesday ,and was overturned by alleged wind last night , the funny thing was that the summerhouse wasnt secured to the base that they brought with them , even though there were metal slots in the base to screw into .Spoke to waltons and it was allegations and accusations and pointing to terms and conditions , they then offered £450 and couldn't even pay that out .this is the way this company treats a Veteran and his terminally ill partner ,they didn't even bother to call us back. Very Poor Customer Services.As soon as they have your monies they dont care . The next night the summerhouse fell apart to slight winds, on inspection of the parts of this build, some parts were only held on by three screws. The base wasn't straight that they installed and the base wasn't level either. Photos taken of all incidents. The felt in the roof was held in place with 12 tacks, even more tacks were left in the bag they gave me, which also included about two hundred screws that hadn't been used to make the installation secure, when it blew over the only thing that was still in place was an uneven base with decking that isn't straight at all and lets not forget the one screw. photos available for this as well. After the install I asked the joiners if this would stay up in the wind and they replied that they have only heard of a roof coming off , if it does, we will come back and fix it. The whole build is now in pieces and we have 40 photos of evidence of a bad build , also got a joiner to have a look on Saturday and he was shocked by what he had seen, there was no attention to detail and if you don't have a flat and correct size level base to start with, what are you meant to do. My build is welcome to be independent inspected and if Waltons want to send someone, we will welcome them to see this for themselves. I used the last of my military pension to get this built for my terminally ill partner before she passes away with Breast Cancer as something that I could always remember her by, and Waltons have destroyed the whole experience. The fact the telephone staff in the customer services didnt want to know that my partner was dying and it was irrelevant for them to comment.”

Helpful Report

Posted 4 years ago

“BEWARE!! I bought a summerhouse earlier this year and paid them for installation so there wouldn’t be any issues if there was a fault. The doors won’t close at all, nowhere near and Walton’s take no responsibility. They referred me to Mercia Installations who installed it using the Stop Digging ground screws. Mercia refuse to do anything because, although I bought a treated product, there is some small print hidden in a questionnaire they send you which says you have to treat it within 3 months. I need some more garden storage but I definitely won’t be going back to Walton’s.”

Helpful Report

Posted 4 years ago

“I can't recommend this company at all. The product arrived, the gable end so visibly damaged that it should never have been loaded onto the truck, and customer service are unable to give me a date for replacement. Oh... they did offer me £20 as compensation if I would keep the damaged end! (on a £600 shed!) If I could give a zero star rating I would.”

Helpful Report

Posted 4 years ago

“absolutely terrible after sales service , after just a few months the fascia boards around my summer house rotted , .. and one of the log panels .. obviously not knocked down by the team I paid 500 quid to... well it was like a game of jenga ! phoned / emailed waltons who did not give a bother to my problem and were quite rude to me to be honest... today and its only been 4 yrs of a 10 yr guarantee … my husband is doing works to the summer house … no good me phoning or emailing and send pics to waltons … already done that 6 mnths after buying it … and they just couldn't be bothered … take your money and run springs to mind”

Helpful Report

Posted 4 years ago

“Disappointed, lack of communication..... I ordered my £3200 log cabin on 18th June. After a lot of chasing and msgs through Facebook I eventually got a phone call from the installation team to say they'll be coming on 18th August!! The 2 man team arrived and I can't fault them. Father/son team who were so polite, hard working and informative. The rest of the company could learn from them!! After nearly 4 hours and nearly putting the roof on they had to take the whole thing down. I can assure you this was very disheartening. Parts of the wood had either been damaged or warped and it was causing big gaps and the whole top half of the cabin to lean to one side. They tried everything. Whilst in front of me they contacted Bruce in installation and it was decided that they'd collect the cabin, deliver a new one and install it within 4 weeks!!! It's now been 2 weeks and nothing. I contacted customer services several times who told me 1 week ago that it had been passed onto the installation team but no word. The complete lack of communication with your customers is shocking considering I've handed over £3200 of my own money. I'm fed up with chasing people and getting no answer. I will get an answer by the end of the day as this has gone on long enough. This cabin was for my business and the delay is causing a lot of stress to myself, I'm currently pregnant. I would honestly advice people to avoid this company.... not happy.”

Helpful Report

Posted 5 years ago

“TRULY DREADFUL CUSTOMER SERVICE. This company supplied me with a Helios summerhouse. The product itself is reasonably good but getting hold of some spare parts took a long time and involved several wasted days waiting in for deliveries which either didn't happen or were wrong I was offered and accepted a paltry goodwill gesture but would rather have not had the hassle. Each contact with the company results in an empty apology and a guarantee that they'll listen and learn BUT THE NEGATIVE REVIEWS KEEP ON COMING. Think very carefully before using this company and check out their many negative reviews before committing yourself.”

Helpful Report

Posted 6 years ago

“Company is very poor. I paid online, booked day off work. Failed delivery, all sorts of made up excuses. Re-Delivered next day. Another day had to be booked off work. I had to help the driver off his van as he was complaining it was a two man job and shouldn't be on his van. Then installation team don't turn up. Again more poor excuses, call customer services and they hung up before leaving for the day and not returned my calls or emails. I'm claiming my money back through my credit card. So far they've cost me 3 days off work and expect me to book another day off for them to reschedule me in for another installation date. Avoid! Don't use these cowboys. No customer service skills. Don't care once they got your money and isn't worth all the phone calls and hassle that comes with it. Poor communication, poor delivery service, no installation which I've paid £225 which isn't cheap for Two hours work and just poor altogether. Don't use them shop elsewhere and book a private handyman to assemble if you can't do it yourself. I'll never recommend them to anyone and want my money back!!!!”

Helpful Report

Posted 8 years ago

“This company has to be one of the worst I have dealt with from a customer service perspective, not only are their customer service representatives rude and arrogant but they can not perform the most simple tasks. After receiving a shed with numerous faulty parts, they then sent further parts which had some parts missing. they are more than happy to inconvenience the customer after taking your money, so please avoid and go to another company who actually knows what the terms customer service means. Their sheds are cheap for a reason as they use the cheapest timbers and are manufactured at the lowest possible costs, one of their customer service advisors even told me it costs them £8 to manufacture one side panel....... that says it all really. So do yourself a favour pay a bit more and get a better quality shed that will last a few years, as the rubbish that this company are selling won't.”

Helpful Report

Posted 9 years ago

Waltons Garden Buildings is rated 1.0 based on 34 reviews