“A complete shambles. Payment (in advance) was based on an assumed amount of garden waste with an agreement that any difference would be paid for on a prorata basis. A different company showed up (supposedly a "sister" company) and they clearly had a different agenda. They immediately started haggling about the price and also advised that the amount they were told to collect was less that I had agreed with Waste King. After many phone calls between the different parties, they left having collected nothing. After apologies from Waste King I was promised, in writing, that a different team would come the next day to clear everything. The same other company came back the next day and the same guy started arguing again about the price. Again more calls with Waste King. After two hours the van was loaded with less that I paid for and the guys left. After much frustrating argument with Waste King they finally agreed to a partial refund having refused to remove the remainder of the agreed load. Altogether a very unpleasant experience and worse was the complete inconvenience caused. Not recommended.”
“Appalling. I booked 2 weeks in advance and they simply didn't show up. I was left with a grab load of waste on site which held up our schedule of works for 24 hours.
On complaining I was told they'd be out immediately the but had to chase again and was then told it would be 2-3pm, they eventually contracted it out to another service provider who turned up at gone 4pm.
This cost me more in wages paid to my team who were unable to work than the actual grab hire. I asked for someone senior to call me and was told maybe. I didn't get a call, apology or refund.”
“First time I have used this company and was very happy with the service. People on the phone are very nice and also the young man who collected my old furniture was very nice too. Collected as expected and I would recommend. I think it’s a two man job though lifting heavy furniture by just one person but apart from that very happy!”
“Danny arrived on time. He gave helpful advice regarding what can be put in the skip and what should be avoided. He also recommended that we ought to use a bigger skip given the amount of rubbish to be cleared.”
“Brilliant service. Tracy was very friendly and helpful on the phone and organised everything beautifully. Truck came next day and picked up all the rubbish. The guy worked solidly for two hours clearing up. They even were prepared to travel a long distance to provide the service. Excellent 5 stars”
Posted 1 year ago
Thank you Simon I will pass it on to the team