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Tysons Watch and Jewelry Exchange Reviews

4.3 Rating 18 Reviews

83 %

of reviewers recommend Tysons Watch and Jewelry Exchange

Company Reviews

4.3

Based on 18 reviews


Customer Service
Communication Channels	Live Chat

Visit Website

Phone:

(703) 893-0566

Email:

justin@dcdiamonds.com

Location:

8150 Leesburg PikeA3
Leesburg
22182

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband and I had a wonderful experience at Tysons Watch & Jewelry today! Sue helped us find a gorgeous wedding ring. She was patient and listened intently to my description of what I was interested in. I could tell by the type of rings she showed us that she truly listened. We purchased the most beautiful ring. The service and product selection surpassed our expectations! We highly recommend!”

Posted 3 months ago

“We've enjoyed the bling and the personal service at Tysons Watch & Jewelry Exchange for many years now. We have not only purchased beautiful pieces here, but have occasionally sold/consigned items thru them. There is something for every budget as I would also buy something on behalf of Grandma to give to her granddaughter and within Grams's budget. Whether it's a preowned piece, or creating something from loose stones, the staff is creative, patient, knowledgeable, honest, and I could go on and on. I don't have a ton of money to spend but they make me feel special when I visit the store.”

Posted 10 months ago

“I 've done business with them on many occasions, each time it was a tremendous experience. Always honest, helpful, knowledgeable and professional. I've recommended them to several people and each have had similar experiences. Don't waste your time at other stores, this is the finest in NOVA......”

Posted 1 year ago

“Customer service was below par. They under valued my items by over 50 percent. Very prejudiced.”

Posted 2 years ago

“This store is a hidden gem! Their selection is a balance of designer & "one of a kind" pieces. I like to periodically stop in to check out new items because there's such a variety. They've also been forthcoming & honest about any pieces I have brought in to sell. I also appreciate the fact that my privacy has always been respected. The staff is honest and knowledgeable. I've sold & bought from them & would recommend this business.”

Posted 4 years ago

“Jesse is a scammer. He lied about my payments on my loan. He took the cash and did not post it on my account. While, having full knowledge I wanted my items. He stole my 18k jewelry because business was slow and sold it. Never, once telling me what his intention was because he knew he would have caught. The sad part is I was making payments on my loans and layaway. Never, thinking my jewelry was stolen, until I went into the store to get my jewelry back. Please please please do not take your precious jewelry into this store. They will smile in your face and stab you in the back. Scammers!!!!”

Posted 4 years ago

“Please, please, please, do not shop there. I took some very valuable jewelry to get a loan. Jesse as well as other staff members had full knowledge I wanted all of my items. Jesse is a pathological liar, he stole my items off of pawn to sell them because business was slow. Also, he and the staff.were accepting my payments for the pawn in cash but not posting them to my account. My jewelry is 18k gold and I only borrowed very little money on the most expensive items. Clearly, because I borrowed less money than I could get if I wanted to sell them. Jesse waited like a theft in the night to steal my most valuable pieces while I was still making payments and coming into the store. Never, once told me there was a problem with my account. Because he knew what his intent was, to steal them and never say a word. I am sharing my experience because I pray whoever reads this does not have to know the deep pain and suffering I have endored. Some, of my jewelry belonged to my grandmother and she gave it to me before she died. Please be aware, they will smile in your face and stab you in the back. Never take anything of value into Tyson's Watch and Jewelry Exchange because you may never see it again. There only goal is to manipulate you into believing your jewelry is worth less, so they can steal it and take the money.”

Posted 4 years ago

David. You signed a contract which required monthly payments on your loan. In person, and on the phone, we repeatedly told you that your payments were past due (in some cases 6 months past due) and that loans would be defaulted if you didn't make a payment. Despite multiple warnings, you did not pay on your loans and as a result of your own inaction you lost your items. We are never happy to default a loan when the customer has said they would like to redeem the items but when you do not meet your obligations we have no choice. Over the 25 years we have been in business, we have never ever taken cash or any form of payment from any customer and not posted to their account. It's a blind accusation while we have all the documentation saved in our computer. Regretfully, Jesse

Posted 4 years ago

“Great service, great staff!”

Posted 5 years ago

“Good collection”

Posted 5 years ago

“Truly a hidden gem of a shopping experience that isn't part of the Mall. I'm glad I went there instead of to the guy down the block who spends all that money on TV and radio ads. Personal service, bigger selection, better quality -- I'm buying all my jewelry there from now on.”

Posted 5 years ago

“Every time I stop in there’s something unique to buy. My last visit, Justin told me about their Shopify site. I’m a lifetime customer!”

Posted 5 years ago

“wonderful!”

Posted 5 years ago

“I found my dream Chanel bag on their website. I made an offer. Justin helped me and so kindly to ship it to me so quickly. I would buy and be your customer and tell all my friends about your store. Thank you so so much.”

Posted 5 years ago

“Great inventory and customer service”

Posted 5 years ago

“Great service”

Posted 5 years ago

“Very professional and friendly staff, lots of jewelry to choose from”

Posted 5 years ago

“Love shopping at Tysons Watch & Jewelry. The staff is always kind, patient and very knowledgeable about their products. And, they always have thoughtful suggestions when I can't make up my mind! Lovely store.”

Posted 5 years ago

“Great experience”

Posted 5 years ago

Tysons Watch and Jewelry Exchange is rated 4.3 based on 18 reviews