“I am a new customer of WatchWarehouse and placed an order recently. The price was excellent, free delivery, and the order was processed quickly. I signed up for text messages and later saw a text with a $10 discount, but my order was already submitted. The company had a phone number in the text message, so I called them. I told them my order was processed and could I get the $10. The person answered the phone quickly, I was not on hold. He checked my order and gave me a $10 refund! Amazing to talk to a customer service rep right away and saved $10. Based on my experience I highly recommend WatchWarehouse for their products, prices, and customer service.”
“It's a good watch but it didn't serve the purpose I bought it for. I purchased it because it's a vibrating alarm watch to wake my son up every morning but it only vibrate for few seconds and never make any sound which is not strong enough to wake my son”
Good afternoon, I am so sorry to hear that you are disappointed with the purchase. We do offer a 30 day money back refund policy here at Watchwarehosue if the item was unsuitable, we would happily take the item back if it is still in its brand new unworn condition. If the item is no longer in this period then unfortunately we would not be able to accept this return.
Kind regards,
WatchWarehouse
Posted 8 years ago
Good afternoon, I am so sorry to hear that you are disappointed with the purchase. We do offer a 30 day money back refund policy here at Watchwarehosue if the item was unsuitable, we would happily take the item back if it is still in its brand new unworn condition. If the item is no longer in this period then unfortunately we would not be able to accept this return.
Kind regards,
WatchWarehouse
We're pleased to hear you're happy with your purchase. All items are supplied straight from the manufacturer in the official packaging at the time of sale. We will look forward to dealing with you again soon! All the best, Watch Warehouse.
“I ordered Tommy Hilfiger watch and what i received was used or a display piece that had scratches and discoloration on the bezel. Im very disapointed.”
Good afternoon,
I am so sorry to hear that you have had a problem with the item that you have purchased from us. I do believe my colleague has been in touch with how we wish to proceed as we do find it concerning this has happened and would like to have this opportunity to rectify this for you.
If you require any assistance then please get in touch with us here at info@watchwarehouse.co.uk
Kind regards,
Connor.
