WAX Insurance, LLC Reviews

Name: WAX Insurance, LLC
Rating: 4.76

4.8 Rating 38 Reviews

95 %

of reviewers recommend WAX Insurance, LLC

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Phone:

6463205162

Email:

jeremy@waxregistry.com

Location:

1965 Broadway, Unit 15C
10023

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WAX Insurance, LLC 1 star review on 23rd December 2023

Anonymous

Anonymous // 01/01/2019

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“I came to know about Wax through a great gentleman named nycwatchguy on instagram. I talked with him and he happened to be from the sake country as I am. So we clicked right there and from there it was easy. I was connected with Andrew at Wax and he took great care of me explaining the process and the way the Wax app works. I think the app is super easy to navigate, add or delete watches that have left your collection or vice versa, and it is just few clicks. It is that simple. The app is user friendly and the customer support I got is impeccable. I don’t want to spend hours explaining removal/ additions of watches to the insurance company. You don’t have that with Wax. The process is much smoother and simple and I highly recommend anyone who is looking for insuring their watch collection. Prices are very fair and lower compared to Jewelers mutual. So there is that! Overall I am very satisfied with Wax and their customer support.”

Helpful Report

Posted 2 years ago

“Awesome company to work with. Excellent customer service.”

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Posted 2 months ago

“Horrific service, not responsive, charged me with no notice and couldn’t bill repeatedly. Avoid at all costs.”

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Posted 9 months ago

“I bought my wife a diamond for our 27th anniversary. She tried to put insurance on it through WAX, but WAX didn’t like that the receipt was in my name. They asked her a bunch of questions about our relationship, like we are trying to join a cult or something. I bought the ring for HER….I can’t wear it. It was a gift to HER so she should be able to get insurance on it herself. God forbid others try to get insurance through WAX on things I have gifted to them that are valuable. So we deleted her account and tried to do it under me. However that was a bust too. They want to know my LinkedIn account and/or any social media I might have, as well as where my place of employment. Is this a job recruitment agency or an insurance agency? Isn’t WAX supposed to provide peace of mind for the owner’s in the event something ever happens to their valuables? I served in the Marine Corps over 13 years and that should be that. I know that WAX can do a soft credit pull to see that my finances are in order. I have the appraisal, the receipts, the GIA documentation of the grade, and I can pay the premium so what’s the problem? No I am not a customer because I can’t get past the “gatekeeper”/Business Operations Analyst, Department of Underwriting @ WAX Insurance Services LLC. (Attaching a screenshot of 1 email so you can see we TRIED to actually BE customers and we’re not just making all this ridiculousness up)”

Helpful Report

Posted 11 months ago

“Samantha Bekman and Andrew Schmer have been the most helpful people in the insurance industry I have dealt with. They are personable, kind, and logical. WAX is very lucky to have them both. Thank you.”

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Posted 1 year ago

“Super simple and easy process to add items to WAX quote and policy. The app is great and it's awesome to see your scheduled items easily and at your fingertips. Jeremy was wonderful in providing assistance and communication to us throughout the process and outstanding in his follow up to confirm that everything was set and in place. Highly recommend!”

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Posted 1 year ago

“Amazing service with white glove customer service! The entire team made the process of documenting pieces, getting coverage and understanding coverage incredibly easy. I wish I would've found WAX earlier!”

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Posted 1 year ago

“First class treatment all the way. Easy app based program, but more importantly of you need to speak with someone they call you right away. Speak to Jeremy, he won’t let you down! Canceling homeowners coverage for my collection and going with Wax!”

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Posted 1 year ago

“Before Wax, I had a standard jewelry rider on my homeowner’s insurance policy. Frankly, it was insufficient coverage. For roughly the same cost as my old policy, I now have the best insurance coverage in the marketplace underwritten by Chubb. Not only do I have the best watch insurance now, but Wax’s customer service and support is second to none. Jeremy was instrumental in educating me and making sure that my watch collection is properly insured. It was a snap to use the Wax App and get my watches insured. Jeremy has gone above and beyond to bring me into the Wax family. Consider me a customer for life.”

Helpful Report

Posted 1 year ago

“With out Jeremy I don’t think I could do the wax insurance…”

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Posted 2 years ago

“Wax adds the personal touch to the impersonal (and boring) world of insurance. Jeremy and team have been there at every turn to get my policy set up and answer any questions that may arise. The team is clearly true collectors themselves and they understand the collector mindset - not something you often see in a financial product-based world. As an apartment renter, my options for insuring my watch collection. are limited, but their prices are highly competitive.”

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Posted 2 years ago

“It was super easy and quick to get coverage in the Wax App compared to traditional insurance companies. No appraisals. Protection against market value volatility. Coverage for a wide variety of luxury goods and collectibles. Great customer service. Created by collectors themselves so you know you are in good hands.”

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Posted 2 years ago

“Let's be real, the act of insuring your valuables is typically viewed as a necessary evil. The process is usually never fun, and it takes a lot of time with a lot of paperwork depending on how many things you're insuring. However, the WAX model seems to have transcended this age-old status quo. With an easy-to-use app, you upload a couple of photos for each of your items, and then get a quote within a day or so with minimal paperwork from an industry-leading underwriter. It's a painless... dare I say "fun" process. In addition to this, they walk the walk of what it truly means to be customer centric, which again, is not typically affiliated with insurance experiences. Before I even applied for a quote, Jeremy met with me live to walk through the myriad of questions & concerns that I had, and hand-held me throughout the entire process. The team as a whole is extremely accessible, including their CEO Rich. Hopefully I'll never have to file a claim, but in the end, I'm glad I chose WAX.”

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Posted 2 years ago

“Excellent product-- quick to go through the entire process and the app is very intuitive and easy to use!”

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Posted 2 years ago

“Extremely user-friendly and straightforward experience in an otherwise archaic and fragmented industry. They covered my watch collection and artwork in one policy within hours.”

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Posted 2 years ago

“After downloading the app, uploading 2 photos, and answering a few watch-specific questions, coverage for my Rolex was approved. The process from start to finish took only a few days. It's an impressive company run by professionals.”

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Posted 2 years ago

“Excellent service, especially from Jeremy. He is committed in assisting his customers and making it a pleasant experience.”

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Posted 2 years ago

“WAX Continues to be an innovator in the field of bespoke solutions for collectors. I've long been a fan of their timepiece coverage offerings and am pleased to expand my coverage into other categories of collectibles. Bravo and thank you to the entire team for coming up with thoughtful solutions!”

Helpful Report

Posted 2 years ago

“Jeremy was very responsive and helpful with all of my questions. Since insuring a collection of valuables was new to me, I needed some help with the process. I’m very happy this service exists for those who have a passion for their collectors items.”

Helpful Report

Posted 2 years ago

“Professional, responsive, friendly, and courteous are just a few words that come to mind when I think of my experience with Wax Insurance and particularly Andrew Schmer. I was reluctant to work with a different insurer for my Rolexes as I try to run all of my policies through the same company to maximize my discounts. My broker from another large insurer encouraged me to work with Wax for my watches as he said they had the best coverage and that he even used them for his wife’s wedding ring - that meant a lot to me. I insured my watches with Wax back in January and the process was quick and easy and Andrew was quick to answer my questions. I recently dropped one of my watches and shattered the crystal. I went to a local jeweler who sent my watch to Rolex for a repair estimate. Upon receipt of the estimate I went to the Wax App and submitted my claim. Within a couple hours Andrew reached out to me with a few questions and within 24 hours my claim was fully approved. I also must add that Daniel Odum (my Claims Adjuster) was equally friendly and responsive. Wax Insurance - you have a customer for life and I am grateful to be working with you! Thank you!”

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Posted 2 years ago

“Your insurance came through when I couldn’t found any company”

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Posted 2 years ago

WAX Insurance, LLC is rated 4.8 based on 38 reviews