Wayfair Reviews

“ Beware Hidden charges They use 3rd party delivery service and you get no help from Wayfair They only deliver on their terms And if you return item you have to pay return shipping even if you don't receive your items DON'T BUY FROM HERE ”

“ Kristine only can do what Wayfair allows, her patience was great but however The Tech Wayfair sent to our home was very unprofessional _ arrogant & disrespectful & refused to carry the boxes to our bedrooms, knowing we were disabled, we order the white glove service, which they charged us twice for the bed installation, but yet the tech they had sent made it very clear rudely that, taking boxes to the rooms is not his responsibility. ”

“ This is possibly the worst customer service ever not received. ”

“ Very poor service. ”

“ Chatting to the Service team is not helpful at all. ”

“ Wayfair is horrible with service and fees. Do not ever pay for expedited shipping. They don’t even ship until after the date you paid extra for delivery. ”

“ Was told my order was scheduled for delivery and given a 12 hour window, (I had to be home for delivery). Item never came, reached out to customer service 2x. Both times they were going to get back to me but they never did. ”

“ Bad return policy and customer service ”

“ Awful service awful service, paid for items but these were, and are still not delivered, Wayfair refuse to offer any type refund or any compensation but instead tell you to "keep an eye out" for any updates. ”

“ This company is a scam! I paid over 500 euro for a mattress and it never arrived but when I track the order it says ‘delivered’. There is no option to call the real person you can only talk to someone from customer service through the chat and now I understand why. I have no money no mattress and I don’t know how to resolve this as the communication is very poor. Avoid it!!!!!! ”