We Fix That UK Limited Reviews

Name: We Fix That UK Limited
Address: Market Square, Ellesmere Port
Rating: 3.44

3.4 Rating 61 Reviews

61 %

of reviewers recommend We Fix That UK Limited

Company Reviews

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Metrics

3.4

Based on 61 reviews


Customer Service
Communication Channels	Telephone, Email

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Phone:

08000463439

Location:

Market Square
Ellesmere Port
ch650hw

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We Fix That UK Limited 4 star review on 11th January 2023

Lisa

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they replaced my battery and in doing so damaged my screen. they've denied and blocked me on all social media and havent replied to my complaints”

Helpful Report

Posted 4 years ago

“WeFix – AVOID AT ALL COSTS I have a Galaxy S8+ and its not a cheap phone so i booked the repair via the Samsung website in the hope that the repair would be done properly. However its not Samsung that carry out the repair, its WeFix who use self employed engineers that try to do the job as quickly and cheaply as possible. And when they dont carry out the repair properly they do what ever they can to get our of having to rectify their mistake. In my case the left-hand side of the screen wasn't sealed properly. Its not very visible but when you press the screen it creaks. When you look closely there is a larger gap between the frame and screen on the left hand side. I complained and sent the repair center pictures. They agreed to come out and repair the phone again. Upon arrival the engineer noticed a chip on the frame which he said invalidates the warranty. I pointed out that the picture I sent 4 days before clearly shows no chip so any further damage that may have been done was not the cause of the gap between the screen and frame. When talking to their support center and escalating to Samsung you get a classic case of "computer says no" Absolutely appalling service. You'd be better off going to a local repair shop. Will never use WeFix and will think seriously about switching back to IPhone next time around. The real joke is that they then sent me a review link for Trustpilot, so I posted this. Then I get a reply within five minutes stating that the screen on my phone was cracked. Blatantly lying on Trustpilot. What a bunch of jokers Wefix are. For anyone at Wefix reading or replying to this, please read carefully. You failed to repair the phone properly and you have photos taken straight after the repair was made showing no damage to the phone at all in any way shape or form, but you can clearly see the gap between the screen and frame where is wasn’t fixed properly. Anyway every time I press the screen of my phone it now creaks and makes me think of these jokers at Wefix.”

Helpful Report

Posted 5 years ago

“I had a iPhone screen repairs under a month suppose to have a 12 months guarantee I just notice it has cracked again When I call customer service they don't guarantee for the part replace Ridiculous why state it, on your site as well they asking to pay again I will never use it again. I don't think it's genuine part also Waste of money Though am thinking to report it to the consumer act for refund.”

Helpful Report

Posted 5 years ago

We Fix That UK Limited is rated 3.4 based on 61 reviews