“Do not order from this merchant! I requested a refund which they told would hit my account within 7 to 21 business days- almost a month and a half later I have received nothing and all of my attempts to contact them go unanswered. In addition, I was hit with a tariff bill for an amount equivalent to half my order value. Don't waste your money!”
“I wrote customer service to let them know that the product I ordered did not fit comfortably. I was asked to confirm some information and was told I would be receiving a prepaid return label. That was a week ago. I have followed up every day since with no response. I’ve tried initiating a new claim, and I even tried the customer service phone number that I found online. I’m not saying that this is a good or bad product. I’m just saying that they give a 30 day moneyback guarantee. I purchased three T-shirts and I’ve not heard back which I think is pretty poor customer service.”
“Please beware of this company. I ordered from here and got hit with a $135 bill from FedEx for tariffs. While I understand the tariff situation is not the company’s fault, FedEx sent me the bill instead of them. Numi confirmed via email that I would not be responsible for the charges when I brought to their attention, but FedEx continues to follow up. Numi stopped replying to my emails (4 sent with no reply over two weeks). Unprofessional company - not worth it. Be advised that there was no mention of additional charges at the time of purchase.”
“The returns process is ridiculous! I am still trying to get a return shipping label sent after submitting my return request yesterday, only to hear that my submission was being "Reviewed." Huh?? It's brand new, tags on, came in the mail that day, never worn, and I just want to repackage and get it sent back! When I complained to customer service all I got was the link for the Returns portal but it did not work because I'd already submitted it! C'mon Numi! This is TOO HARD! Send me a label and LET'S BE DONE with IT!”
