“Order not delivered on time despite paying for next day delivery. Also no answer at Customer Support. Unfortunately not impressed with the service, hopefully I'll be pleased with the wellies, if they arrive...”
“No returns instructions in the parcel. Slow response to emails.
Didn't refund until 20 days after parcel was signed for.
They have a good range, but not sure I'd buy here again...”
“This is the first bad review I have given like this, but my experience was terrible with Wellies and Worms . co. uk so I am.
I selected next day delivery for a rain coat I ordered for my seven year old and paid extra money for this service, he needed the coat the next day - it was January back to school time and it was raining badly. But we didn't get it until after 7 working days. They have not refunded the cost of delivery to this date, despite my attempts and emails.
Very poor experience all round.”
“I ordered for next day delivery. The item did not arrive the next day. The following day I emailed to enquire why it had not been delivered (4 hour response apparently) as yet I have not received a response. Then they emailed requesting a review. Here it is...”
“This company is appalling. I ordered some children's winter clothing two weeks ago. The money was taken straight out of my account but I have not received the goods and all the phone numbers given on the website either don't work or calls are never answered. The email support is also never responded to. I think this website is a con and is out to take peoples money without providing the goods they are selling.”
“Paid for next day delivery on 21st December, but item has still not arrived. No one is answering the customer services telephone line or responding to emails - even today (4th January). Payment has been taken and confirmation of order was received. Had to spend my Christmas eve on an unplanned shopping trip to replace the presents which had not arrived. REALLY disappointed: one of the worst online shopping service I have experienced.”
“Poor service, paid for next day delivery but still not received and too late for Christmas now. No one answers emails or the phone. Really disappointing”
