Wellnostics Reviews

Name: Wellnostics
Address: Units 3-5Estuary BanksLiverpool Estuary ParkLiverpool, Liverpool
Rating: 4.22

4.2 Rating 275 Reviews

80 %

of reviewers recommend Wellnostics

4.2

Based on 275 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Email:

hs@wellnostics.com

Location:

Units 3-5Estuary BanksLiverpool Estuary ParkLiverpool
Liverpool
L124 8RQ

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Wellnostics 5 star review on 4th September 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed the order had to chase was very slow and took a week. When I received the kit the lance did not work, the pipette would not function properly to take blood. I will not be using this company again poor service and poor and cheap products at the top prices.”

Helpful Report

Posted 6 years ago

We're sorry to hear you were not happy with your product. If you have specific issues with it please do contact us at sayhi@wellnostics.com. We are proud to be selling the products we do and would very much welcome feedback or issues you are having. In terms of the delivery time, on occasion we do rely on stock arriving with us to then send out, this can sometimes encounter delay and is something we are working on. We apologise for any inconvenience this has caused. Thank you for your feedback as a small, growing company it's very helpful. Best wishes

Posted 6 years ago

“I ordered a Genteel Lancing Device 2 weeks ago. Payment taken from my bank account straight away. However, it has still not been delivered to me yet. No reply to the 2 voicemail and the e-mail I left them. Not sure what is going on. Very poor customer service.”

Helpful Report

Posted 6 years ago

Hi, we're really sorry your device has not yet been delivered. If you could email us directly at sayhi@wellnostics.com we will trace your order. We rely on the products coming into us from America and there are sometimes delays, I can only apologise for the inconvenience caused. Once we have your details, if you haven't already contacted us we can deal directly with your order. Best wishes

Posted 6 years ago

“Similar problem. Item not delivered, voicemail left with request to call back. No response. Contacting Paypal for refund”

Helpful Report

Posted 6 years ago

Hi, we're really sorry to hear you've had a problem with your order. If you can email us directly at sayhi@wellnostics.com if you haven't already with your details. I can look into your order immediately. We have recently created a role within our small business that means someone will always be there to answer the phone without delay. We apologise for the inconvenience caused. Best wishes

Posted 6 years ago

“Placed order 3 weeks ago, payment taken but no delivery made and have not been able get response by telephone or email. Is this company legitimate?”

Helpful Report

Posted 6 years ago

Hi, we're really sorry to hear you have had problems with your order. I hope your order has now arrived and if not please do message me directly at gs@wellnostics.com and I will look into this immediately. I'm sorry to hear you feel we are not legitimate, we are indeed a legitimate company that values its customers and also the feedback you offer us which we will continue to learn from. Best wishes

Posted 6 years ago

“Over 7 days now for rest results to be returned. Tried phoning never get an answer.”

Helpful Report

() - Posted 6 years ago

“I think is wast of money.You don’t mention in product descriptions how the test works.If you don’t eat any diary products the test will not show you anything.So I just wasted my money!”

Helpful Report

() - Posted 6 years ago

“Feeling discriminated against as a diabetic. You offer VAT relief on a product that is 20% more expensive on your site than others. so the true saving to me, the customer is diddly.”

Helpful Report

Posted 6 years ago

We're sorry you feel discriminated against as a Diabetic but we are a small outfit and attempt to keep our prices as competitive as possible. There is no strategy in place to take advantage of the VAT Relief and we see it as a positive aspect that we offer it at checkout with a very simple process unlike other companies.

Posted 6 years ago

“Ordering and delivery of product was good, but customer services was non existent. Despite a phone call (leaving a message) and filling out an online form, (creating a WEB8EF ticket) too as I had a problem with the product I had purchased, there was no response whatsoever. The products may be of a good price but the customer services was poor. I would not recommend this site based on that.”

Helpful Report

Posted 6 years ago

Wellnostics is rated 4.2 based on 275 reviews