Wesco Living Reviews

Name: Wesco Living
Address: 20 Old Bond Street, Bath, Paulton
Rating: 4.75

4.8 Rating 1,906 Reviews

94 %

of reviewers recommend Wesco Living

4.8

Based on 1,906 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+441225615120

Email:

sales@wesco-living.co.uk

Location:

20 Old Bond Street,
Bath
Paulton
BA1 1BP

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Wesco Living 5 star review on 4th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prices are ridiculously high for a replacement plastic box .”

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Posted 1 year ago

“Wesco does not give out a telephone number, meaning that you have to contact the customer team via a messaging service with the promise that they wil get get back you within 24 hours. More than a week later I have still had no response. This is not the way to generate custom.”

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Posted 1 year ago

Thank you for your review David. However we have had no message from you until now ? As per our website the best way to get in touch is via the contact form https://www.wesco-shop.co.uk/pages/contact-us . We have a high level of customer service and during working hours would expect a reply back within 2 hours. Our phone number is clearly displayed on all Delivery notes from your order and you can call if there is an issue.

Posted 1 year ago

“Wanted to charge £15 postage because I live near Fort William, but £0 postage to send to Aberdeen. Luckily I'm going over to Aberdeen in a few weeks, so can collect the parcel. When the toilet brushes next need replaced I'll replace with a different brand.”

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Posted 1 year ago

Thank you for your review , however our delivery charges are set by the carriers and we have no control over the postcode area.

Posted 1 year ago

“After two emails to ask for a vat invoice all I got was Wesco asking for a reveiw and no vat invoice. So as I have not had a reply I'm afraid I have to give 1 star.”

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Posted 2 years ago

Hi Clive, thank you for your review, however we have not received an e-mail from you asking for a VAT invoice. We have e-mailed this to you now so you should have received this. Kind Regards.

Posted 2 years ago

“Used the pedal three times to open the bin- gently - and the mechanism broke - upon inspection the metal pedal fitting was “glued/stuck” to the lower metal assembly so it was never going to last. The two screws nearby whilst aligned with holes in the assembly were not joining anything and a fix requiring additional washers also meant longer screws - why should i have to build/repair the pedal mechanism - utter rubbish never mind the cost - nice appearance, very poor build quality - DO NOT BUY - AVOID!”

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Posted 2 years ago

Author didn't leave any comments.

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Posted 2 years ago

“Wrong part”

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Posted 2 years ago

“Three days later no item”

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Posted 2 years ago

“The position of the screws doesn’t fit the bin, so I put the pedal replacement without fix it to the bin”

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Posted 3 years ago

“Waste of time, going to throw both bins away 😡”

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Posted 3 years ago

“we are incredibly disappointed in our Wesco purchase as the bin is somewhat c.20cm shorter than what we were dubiously tricked into buying. if you can please arrange for them to be picked up and our money refunded. Thank you very much. Michael Foster 07771 51 65 65”

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Posted 3 years ago

“I have purchased 2 new Bins after having 2 previous for 10 years , the new ones have broken many times , I have to pay every time they break , just ordered parts again , if happens again , I’m going trading standards , there must be a fault , but is not recognised by Wesco Not Happy”

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Posted 3 years ago

“Very poor customer service. I ordered a white bin and a red one was delivered, twice. This meant that someone had to be at home to receive the bin and await a courier to collect it. Then, without alerting me , the third bin was delivered and as no one was at home, I had to ask the courier to leave it in the front garden . No offer of compensation.”

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Posted 3 years ago

“Will be returning as instructions are awful and just pictures with scissors marks as if you cut out something ,have no idea how to assemble this”

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Posted 3 years ago

“You sent the wrong size bins 🙃”

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Posted 3 years ago

Thank you for your review, we have not received any communication from you to advise you have received the wrong size bins or given a chance to rectify this for you?

Posted 3 years ago

“Sent me the wrong spring”

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Posted 4 years ago

“Quickly delivered, put impossible to contact after.”

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Posted 4 years ago

“Pedal bin paddle screws very difficult to accurately fix. I ruined my pedal straight away. So I m back to peddle less bin and cannot afford to replace”

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Posted 4 years ago

“The bins both cracked after 6 months - therefore ordered two new ones - with postage £40.00! Please make them more robust. Disappointing.”

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Posted 4 years ago

Hi, Having looked at this we can only see an order for replacement bins with ourselves, not the original bin system and the postage charge was £4.95. We do not have a delivery option at £40.00.

Posted 4 years ago

“Our parcel has not been delivered, and can't speak to anybody to try and trace the delivery. DPD automated service says it has been signed for by DOA?”

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Posted 4 years ago

Wesco Living is rated 4.8 based on 1,906 reviews