Western Broadband Reviews

Name: Western Broadband
Address: 2550 Shell Road, Georgetown, Texas
Rating: 4.47

4.5 Rating 17 Reviews

88 %

of reviewers recommend Western Broadband

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512-257-1077

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Location:

2550 Shell Road,
Georgetown
Texas
78628

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were happy to choose Western Broadband as our service provider when we moved 1 mile out of town. Unfortunately, it never came close to living up to Spectrum at $17 per month. We started with a $50 plan and almost immediately went up to the next plan at $75. It didn’t change much at all and wound up getting worse. We made calls to tech and eventually figured it wasn’t ever going to get better based on the poor service even after talking to tech. We were locked into a contract. We wound up needing to purchase a different home and were told the equipment would need to be picked up before we closed on the home. Since I need the internet for work, I knew I couldn’t cancel service before moving and bad internet was better than none. Service would literally not work once 9pm hit most days, but was some better during the day usually. My husband and I finally realized we should have gone back to the $50 service since the more expensive plan was still bad. We did reduce the plan and didn’t notice a difference. We had 3 houses under contract all get cancelled due to property conditions and/or the lender flat out refusing to lend due to sellers refusing to do repairs. We finally closed on Friday late afternoon. We did not actually find out we were going to close until that day. We were wondering if it actually would close since we had one contract cancel day of closing due to new information about the property found out by title on closing day. We were trying to make sure we had everything set up so we would have utilities at the new place on a holiday weekend. Apparently, I called the day after the cut off, and we are now stuck paying for 29 days for nothing. The customer service rep raised his voice at me and the supervisor was uncaring and rigid. I asked for a proration or even a few dollars off the bill, and there was no care or concern. I’m so glad to be finished with a company that provides bad service and bad customer service for a premium price. Please find a different internet provider. You will regret using Western Broadband.”

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Posted 8 months ago

“service is reliable. Customer service always helpful to resolve any issues. New speed with no increase in cost has been nice”

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Posted 11 months ago

“Western Broadband offers us the internet we need living out in the country, fast, reliable, and customer service is top notch! Highly recommended”

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Posted 11 months ago

“My husband & I have had Western Broadband for many years and have found it to work well for us. However, we recently thought we would switch to a larger global company. It was going to cost us quite a bit for the equipment and more monthly. The downside was that there is no way to contact that company in the event customer service was needed. When I contacted Western Broadband, they had recently had a big upgrade and could offer several levels of service, most cost less than the global company. For me, the ability to speak with a person who can answer my questions or troubleshoot any issues is key. Their staff is knowledgeable, pleasant and patient. We upgraded our plan & happily are staying with Western Broadband.”

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Posted 1 year ago

Thank you so much for the kind review Victoria! We're so glad things worked for you to be able to stay with us!

Posted 1 year ago

“We have been subscribers to WBB for many years. Technicians have always been very knowledgeable, polite , on time and respectful. Customer service is the best.”

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Posted 1 year ago

Thank you so much for the kind words, Beth! Y'all have been with us for a long time and we appreciate your business very much!

Posted 1 year ago

“The service is ok not what I feel we pay for”

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Posted 1 year ago

Hello Jessica, thank you for the feedback. I'm sorry the service isn't living up to your expectations. I do see you contacted us for technical support back in August, and we were able to get the full 100Mbps speed for your plan, with a download in your house using 30Mbps and a speed test getting the remaining 70Mbps. The technician noted that only the Dish Network On Demand service was running slowly, and everything else in your home was running normally. This would indicate that the issue is with the On Demand service, and not with the Internet connection we provide. The last note on that issue is from when we spoke with you August 29th, which mentioned you would call back if there were further issues, and we have not heard from you since then. Please do reach out to us if you are having any further trouble with things, we are here to help! Even if we can't fix the issue you're having with your Dish services, we can at least rule out other issues for your peace of mind. Technical support is 24/7, so please do give us a call anytime you are having trouble.

Posted 1 year ago

“We have used Western Broadband for at least 20 years. If I have a problem or question, there is always someone to talk to....a real live person! The service is very dependable. I can't see us using any other internet provider anytime in the future. I even rent a router from them because if I have an issue, all I have to do is call them.”

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Posted 1 year ago

Hello Stacey, thank you so much for the kind words! We're so glad you have enjoyed the service all these years and we appreciate your business so much! Cheers!

Posted 1 year ago

“Quick to respond and got our problem fixed in a reasonable time frame.”

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Posted 1 year ago

Thank you Ginger! Glad we could help resolve your issue quickly. Take care!

Posted 1 year ago

“Overall service is excellent, their technical service center is knowledgeable, and they are always available to help. Package we have requires a satellite pole on our property. WB prices are in line and sometimes better than competitors! We highly recommend.”

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Posted 1 year ago

Hi Mary Ann! We really appreciate this positive feedback, and it's always a pleasure speaking with you! Thank you so much!

Posted 1 year ago

“The new updated version is great. Much faster than the original. Rarely have problems with service, only when they are working on the system or one of the other providers cause issues. Customer service is quick, friendly and effective.”

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Posted 1 year ago

Hi Paula, thank you so much for the kind review! We're so glad to hear you are happy with the service! Take care!

Posted 1 year ago

“Professional service throughout the upgrade.”

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Posted 1 year ago

Thanks so much for the review, Douglas! We appreciate it!

Posted 1 year ago

“My service works just fine for the most part. The night crew. especially Craig has helped me very much. Kudos to him. I would say that the customer service is good depending on who I am working with. Some good some not so good.”

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Posted 1 year ago

Hi James, thank you so much for the kind review! Craig has been with us over 10 years, we're glad to hear he's providing good support for you. We are so sorry though for any less than stellar experiences you've had with other staff - please don't hesitate to reach out to us with the details if it's something you think we need to address more formally. We appreciate all the feedback, thank you again!

Posted 1 year ago

“Great company, with great plans to fit every budget.”

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Posted 1 year ago

Thank you Gibson Family! We really appreciate the kind review!

Posted 1 year ago

“Western Broadband is fast and reliable. My upgraded equipment was installed professionally and as indicated. Very pleased with the service.”

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Posted 1 year ago

Thank you so much for the 5 star review, Susan! We appreciate your business!

Posted 1 year ago

“Service is very reliable and tech support very helpful.”

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Posted 1 year ago

Thank you so much Glenn! We really appreciate the positive review.

Posted 1 year ago

“They service is really great. When I have a problem they fix it fast”

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Posted 1 year ago

Hi Kelly! Thanks so much for the review, we really appreciate it!

Posted 1 year ago

“Grate service but would be grate to see company’s reward there loyal customers that have been with them for year with discounts”

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Posted 1 year ago

Hi Gage! Thanks so much for the positive review! We sincerely appreciate the loyalty of longtime customers like you, who refer new customers to us, and stick with us long-term. You're central to the success we've had as a company, allowing us to grow primarily via word of mouth, and doing virtually no advertising or marketing over the years. Here are some of the things we have done during your time with us to reward loyal customers like you, including the discounts you mentioned: 1) We have never raised our prices. When you're paying for a certain speed plan, your bill doesn't go up unexpectedly after 6 months or a year - or ever! - like it would with many other providers. 2) We have increased our speeds without a price increase - twice in the almost 9 years you've been our customer. Once in October of 2017, when the plan you were on at that time increased in speed by 50%, then again in March 2023, when we upgraded to new equipment, which was done for free for both of your accounts. For one account, you went from 15Mbps download speed to 200Mbps download speed for the same monthly price, and for the other, you went from 9Mbps download speed to 100Mbps download speed, for a lower monthly price, saving you money every month from then on. 3) We offer referral bonuses when you refer new customers to our service! You received a referral bonus less than a year after you signed up with us for referring a family member - thank you! We still offer referral bonuses, though they are even higher now - $30 per referral instead of $15, with no limit! 4) We offer extensions on bill due dates and removal of late fees, upon request, and more flexibility is available the longer the account has been open. 5) We have expanded our technical support hours over the years from Monday through Friday only, to 7 days a week, and then most recently, to full 24/7 hours, including holidays, in 2018. Thank you again so much for being a loyal customer, and for the kind review - we really appreciate the loyalty of customers like you! Please don't hesitate to reach out anytime if we can help. Take care!

Posted 1 year ago

Western Broadband is rated 4.5 based on 17 reviews