“Wrost Customer care. There is no proper support. Wrost Customer care. I have been trying to reach them over phone / email from last 30 days. they never responded back nor resolved my issue.”
“-
Overpriced conference room access
Understaffed
Lavazza coffee
+
Good locations
Not overcrowded (at least the ones I went to).
My main gripe is that I pay hundreds of dollars a month and then the minute a I want to use a white board I have to the monthly credits which isn't enough for a single room rental for any amount of time. So then I'm being charged every single time I want a white board. The points don't accrue. You lose them. Just seemed like an unnecessary hustle. I can get "desk space" at any Starbucks in America. The conference rooms with white boards was critical and they gouge you for it. I'd be cool if there was a minimal amount of access for a general fee. But I find it hilarious you want to charge "surge prices" for a bunch of empty space. Good luck with that. I can see why the stock has tanked.”
“Complete Harassment - faulty system that takes money off people for monthly payment and then claims it was never paid. they have cases against them in country court claim for duping people for money. please avoid these people to save yourself from pain.”
“Awful experience. They are super quick to get your money, but when it comes to the actual registering of membership, access to the building, access to bike storage and shower facilities, they are unhelpful. Numerous and unnecessary e-mails when you are set-up. Before going ahead with the membership, I was told that there was bike storage on the membership, however, this was contrary to what the receptionist said on the day at the building. I e-mailed Frank and April (they took the initial booking but no response from either. Run a mile, there are plenty of better, competitive facilities available in London now.”
“I would avoid! This is for Dublin Landings 2 in Ireland. - they do not have enough staff or adequate processes to meet the basic needs of the business/members. Have attempted to contact there support for being incorrectly billed to no avail for the past number of weeks. Number rings out, support tickets go unanswered / ignored. Either they don't wish to help their members or they can't as they don't have the capacity. Either is unacceptable. I would recommend alternatives - Dogpatch Labs in Dublin for example, far cheaper and better support.”
“Free trial scam
I wanted to tour a WeWork office and was told that they don't do tours because of COVID so they offered me a 1 month free trial. I signed up but cancelled after two weeks. Despite cancellation they charged my card £325 (more than was even quoted), I submitted a request for a refund, the response just gave me some generic cancellation information, I tried to call different contact lines and received no call back. I emailed the people who sold me the free month trial and they simply said it can only be handled through their customer support. I am on hold as I write this now. Either the free trial is a scam or their operations are poor. Either way, don't bother with this company.”
“Minority-owned businesses, please BE AWARE!
If you're a minority-owned business, this is not the place for you. "We work" lives up to their name when it comes to "selective policy enforcing" (i.e. discrimination and harassment). When I reported issues with security officer who was leaving my clients out of in the freezing cold temperatures of Minneapolis, instead of backing up the interest of my business and my clients, management started harassing me by ordering to terminate my binding contract immediately without any warning or explanation of any violations (or perceived violations) that me, my clients, or my business may have incurred in. Furthermore, after arranging a move out day that allowed me to fulfill my work-related commitments until the ned of the month, I received a harassing call from the Midwest manager falsely accusing me of hosting an unauthorized gathering and not having people properly registered, which was not the case. They deactivated my card and I had to cease services to my clients that day. I was not able to move out in the formerly agreed time, and grabbed whatever I could so I can get out of the building before the situation got more dramatic. I lost over 20K in revenue due to the harassment and discrimination experienced by the WeWork staff. If you want to have peace of mind and save attorney's fees and a headache, please STAY AWAY from this office network because their corporate discrimination is real.”
“We are trying to pay a wework bill for an apartment but the "wework" web link is not working for us. We offered to pay by credit card or check (or even to bring cash to the desk) but NO - we can only pay by the link and all the help we get is to tell us go to the same link that does not work for us. Most companies have a business model that makes it easy for customers/clients to make payments - but "wework" does not follow this seemingly sensible business model. Clearly the vast majority are able to make payments, but when the system, has a glitch it seems there are no other ways forward. Who knows where this will land up - but right now it is not "we work" but "weworkdoesnotworkforus"”
“I moved into the Wework office on Richmond and Duncan in Toronto and I am very happy with the entire experience. The building is fantastic, the office has everything I need to focus on my business. The Wework staff is all absolutely amazing from the office maintenance, cleaning crew, reception and my favourite Vlad Stefan our IT contact. He is extremely friendly, polite and helpful with all our IT needs. Truly happy to be a part of this community. I couldn't have picked a better place to run my growing company. Thank you.”
“The WeWork Team is great! Very friendly and helpful. Happy with choosing WeWorks for my office space. Very well maintained facility & other companies in the building are nice. Highly recommend WeWorks.”
“The WeWork management team goes above and beyond to ensure that we are able to enjoy the workplace while focusing on our business. The team consistently exceeds expectations in driving community engagement. I love how they connect us with people we can potentially collaborate with!”
“The whole morale of WeWork makes me happy. But the team members are the best Clay Duplantis and David Last make me feel at home and are always there to help. Highly recommend WeWork.”
“The moment you walk in the community, the entire WeWork team greets you and is there to assist you with any need possible. If they don't have an answer to one of your questions, they are quick to find a solution and completely reliable. Anyone I come in contact with outside of this amazing and positive community, I immediately recommend them to speak with the community team manager, and the staff. I highly respect each WeWork staff member, and can't even begin to express my gratitude of their work ethic and morals. The Community Manager is above par in every aspect of what a manager should be.”
“I selected five stars because spectrum rocks. Clay and David are doing a great job. They make everyone feel at home and resolve any problems when they're small before they become big problems. Great locale and great team!”
“WeWork Spectrum Center is a wonderful, collegial and entrepreneurial environment where a startup founder and consultant like me can thrive. Lots of interesting people, great for business development and awesome, fun events. The Spectrum Center staff is super friendly and helpful - they go out of their way to make our experience enjoyable and help us get stuff done.”
“Cool environment. Friendly & competent staff. Clean office space and common areas. Great networking possibilities. And amazing bloody Mary by our community manager Clay!”
“Awesome view, awesome people, awesome amenities. Easy to move-in and easy to scale with no long term lease requirements. This is one happy business owner right here!”
