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"Ordered a DJI Ronin S for next day delivery at noon. Got an order confirmation and went on with my day or filming, only to receive an email 2 hours later saying my order had not been despatched as a fraud prevention measure, despite me using Mastercard SecureCode during payment.\n\nThe email also asked for me to email my DOB and either passport number or driving licence to prove who I am - I have no issue doing this but not via email, which is not secure.\n\nCalled to complain and prove who I was and was told my identity had been cleared but that it now would not be available for Next Day delivery, which is what I needed.\n\nI am really annoyed that Wex didn't try calling me or apply some common sense to their Fraud Protection system. I get that companies need to protect against fraudulent practices, but not when I have used MasterCard SecureCode. As a result, I don't have the equipment I needed urgently.\n\nI feel very let down by Wex. If you need to be sure of your delivery, don't rely on their order confirmations and keep an eagle eye on your emails in case you are deemed to be a fraud risk.\n\nDisappointing."