“They went above and beyond my expectations. After facing nothing but frustration with other teams, they stood out immediately. They took the time to truly understand my situation, stayed in constant contact, and delivered real results. Their professionalism and dedication made all the +1—(706)—25—1—08—54 difference.”
“They went above and beyond my expectations. After facing nothing but frustration with other teams, they stood out immediately. They took the time to truly understand my situation, stayed in constant contact, and delivered real results. Their professionalism and dedication made all the +1—(706)—25—1—08—54 difference.”
“I experienced repeated delays and minimal assistance, which left me uncertain about what to do next. Once robinsonevelyn got involved, they acted, communicated clearly, and brought the matter to a successful resolution.”
“I honestly don’t know what I would have done without Thomas. I was feeling completely stuck and anxious, but they met me with patience, care, and understanding from the very beginning. They guided me through every step, explaining everything clearly and making sure I never felt lost. It wasn’t just their knowledge that stood out—it was their kindness and steady reassurance that made all the difference. So grateful for everything they did to help me through.”
“You offer that now rare but vital thing; genuine face-to-face, intelligent and kindly bespoke customer support. Hearty thanks to Rachel and Alejandro of your Cambridge store whose help has been invaluable in setting me up with my new camera; I could not have managed without them.
warmest regards,
Karen Rodgers, Cambridge”
“Great pre sales support and great after sales support and excellent advice. Products bought arrive on time and always well packaged and always good on price.”
“Ordered a DJI Ronin S for next day delivery at noon. Got an order confirmation and went on with my day or filming, only to receive an email 2 hours later saying my order had not been despatched as a fraud prevention measure, despite me using Mastercard SecureCode during payment.
The email also asked for me to email my DOB and either passport number or driving licence to prove who I am - I have no issue doing this but not via email, which is not secure.
Called to complain and prove who I was and was told my identity had been cleared but that it now would not be available for Next Day delivery, which is what I needed.
I am really annoyed that Wex didn't try calling me or apply some common sense to their Fraud Protection system. I get that companies need to protect against fraudulent practices, but not when I have used MasterCard SecureCode. As a result, I don't have the equipment I needed urgently.
I feel very let down by Wex. If you need to be sure of your delivery, don't rely on their order confirmations and keep an eagle eye on your emails in case you are deemed to be a fraud risk.
Disappointing.”
“Great, clear website and a great range of products at competitive prices. I had to return a product but Wex made it easy for me and still treated me like a valued customer.”
“Always had good interactions with Wex. Online experience is spot on, easy and painless. Their customer service and returns policy are very good and straight forward. I often have things delivered to my nearest store (Whitechapel) and the staff are always very friendly, helpful, chatty and well informed.”
