“What an amazing company. We ordered a set of alloy wheels for our Chrysler Sebring mid afternoon and they arrived the following day amazing considering we are down south and they are up north. Unfortunately the wheels were the wrong size and did not fit out car. We spoke to customer service and after a bit of research we ordered a new set. The original set were collected the same day and the new set arrived the following day.
Who could ask for anything more.
Brilliant customer service thankyou Dave and Aaron.
Phil”
“I placed my order with wheelbase over other companies based on their website stating 2-3 days shipping and products be advertised as being “ In Stock”.
I received an email shortly after stating that my order would take 1-2 weeks which I was a bit disappointed with as it stated they normally ship within a few days but my order had to come direct from supplier, so clearly “in stock” is false advertising to get you to part with the funds.
I emailed in first instance to try and get a firmer delivery date as I had ordered alloys and tyres to be fitted prior to MOT.
After a week of no reply to my direct email I thought I’d try the “ contact us” email form via the website, again no response after a few days, so I messaged via the Facebook page. I received a reply the following day, was told they had not received my previous emails, so I sent screenshots as proof.
Anyway I thought let’s move forward, ats this point I was told my alloys would not be in country until mid of following week, which would of taken me to 3weeks from ordering, and I can only imagine another week to be fitted with tyres dispatched and delivered to myself. I was told “ look and see if I could see an alternative from the website” I replied to this fb message if they could advise on which alternatives were in stock, to save a back and forth. I received no reply .
At this stage I emailed customer support requesting a refund, the lady that replied genuinely seemed to help and save me cancelling, after a exchange of emails and again forwarding email threads to prove I had been attempting contact, she advised Dave the in sales would be in contact immediately.
No contact from Dave so I emailed the helpful woman the following day to process my refund, Dave emailed 10 minutes later showing 3 alternative choices, none looked even close to what I had ordered in style or colour. So I replied at 10:43 asking about a particular alloy I liked on their website with regards to availability, so after no reply from Dave I emailed the helpful woman at 18:08 asking for full refund, Dave replies at 18:24 saying “sorry email was in junk folder” which may be true but I had replied directly to his email so I find it hard to believe, and going by the terrible communication thus far…….
I am a reasonable person and understand there can be delays but it’s the non communication that lets them down big time, and after experiencing it first hand I looked at recent online reviews of wheelbase and I am not the only one raising these issues and it seems to be a trend that the are selling products as “in stock” when this is not the case. I thought maybe I was unlucky that stock status is not updated live minute by minute, but I have checked everyday for 19 days and item shows as in stock. I don’t know if advertising products as in stock when they know it is not breaks any trading standards etc but in the least it is very underhanded and misleading to customers, I was between two companies, wheelbase were slightly more expensive but due to there website stating 2-3 days shipping on in stock products I went with them.
Very very disappointed.”
“AVOID - Don't believe their delivery info, order on Wednesday, expecting delivery at least by Friday as shown on their site.
Drive 15 miles to drop off car at garage who is fitting the wheels, they haven't received the wheels yet, chase the company to be told the order was cancelled and they just didn't bother to tell me”
“Ordered wheels on Wednesday, however when they arrived on Friday, they were not the ones I ordered. How does that even happen? I rang their customer support and they said the wrong ones would be collected that day and when they're collected, the right wheels I actually ordered would be sent out. 5 days have passed since then, including weekend, and no one has come. I've been home all day every day, and not a single person has shown up to collect them. Yet they tell me 'no one was home' when I ring customer service, which is a complete lie. Unbelievable. I'm not very patient, and this has been dragging on and on. I was meant to have my wheels last week, that didn't happen, and now I won't have them this week and who knows if they'll even arrive by next week. Terrible. Won't use this site again.”
“Wheelbase team has gone the extra mile to provide with such outstanding effort of providing me with the best and excellent service. Wheels came in more than as expected. Despite having a out or stock order on a certain wheel they were willing to provide me with such an even better deal! Thanks wheel base!! Would purchase again in the future. Highly recomended!”
“Quality wheels and tyres delivered in perfect condition. Quick delivery to South Wales and Customer service was excellent. Will definitely use Wheelbase again.”
“Alloys and tyres were ordered and supplied exactly as we requested for our Jaguar XJ. They are truly stunning and made a huge difference to the look of the vehicle. Well done Wheelbase and thank you for your 'Best in Class' service.”
“Ordered alloys and told it would take 1 to 2 weeks as they come from Germany. Was happy with that and paid a deposit. Into the 3 week and still waiting for them.”
“Great customer service from all the team dealing with my order and provided regular progress updates. Alloys delivered in perfect condition and within 2 working days of placing the order! The quality of the Alloys (AVA Miami) and the ‘budget’ tyres are excellent and fit perfectly and have transformed the look of my Mercedes C Class. I would not hesitate in recommending Wheelbase to family and friends.”
“I purchased a set of 17"TEC alloys +Tyre package to replace the 19"wheels on my Mazda CX5 Sport with the aim of softening the ride. Very pleased with the result it's like a different car.
Great price/service and excellent package. Had to wait couple of weeks for delivery from Germany due to Brexit changes.
Would not hesitate to recommend Wheelbase.”
“Ordered wheels a month ago was told about a week. I have phoned numerous times and still non the wiser as to where my wheels are. Had no updates from them whatsoever.”
“Great wheels and tyres.really good service fast delivery and very helpful on processing my order on the web and phone also thanks to dave Hurst would highly recommend this company👌”
