“Ordered some Japan Racing JR28's with tyres and TPMS from Wheelbase in May 2022, received them in July (falling out of the torn boxes the courier brought them in) and fitted them to my car. By December I noticed that the lacquer coating was starting to peel off, so I contacted their support.
The peeling started on the rear wheels first but the front ones soon caught up (see the attached photos).
First of all I was told it was my fault for driving my car in the winter (apparently the wheels can't deal with road salt). However, these wheels are fitted to my second car which is garaged over winter and usually does less than 2,000 miles a year, so that argument didn't hold up.
After many months of emails back and forth, I got a £200 refund offer in June 2023. Bearing in mind I'd spent over £2,000 on these wheels and they hadn't even lasted 6 months, £200 was a slap in the face.
Eventually I got an admission that this was a one-off manufacturing defect, and they would replace all four wheels. Great, what a result! But hold on just a minute..
Ford Fair 2023, I went round a lot of cars looking for Japan Racing wheels. Can you guess what I saw..? Yes, this is not a one off problem, but seemed to affect pretty much every JR28 wheel I saw, regardless of size or colour.
Anyway, back to today - April 2024.. no sign of any replacement wheels, no refund, no communication.. I'd say I've been done up like a good'un, and £2,000+ lighter for it.
My advice: stay clear of these guys, complete scammers. And avoid Japan Racing wheels (made in Poland) like the plague.. they'll fall apart if you drive with them fitted to your car (and I wouldn't look at them too long, they might not last long that way either).
Now off to buy some decent wheels from a reputable seller..”
“A genuine company with an excellent range of products and product knowledge.
Casey and the Team at WheelBase helped me out with my choice of wheels and tyres.
They were a real pleasure to deal with.
Prices were exceptionally great, delivery was prompt and the items were really well packaged.
I honestly cannot recommend WheelBase enough.
5 star service throughout.
Well done, and many thanks.”
“Ordered wolfrace branded wheels 5 months ago . They came with a different ‘European’ badge . Appears they sell the same wheels with different badges . I am still waiting for the correct wolfrace badge and centre cap. Chased many times”
“I needed some advice about fitting winter tyres and they answer the phone promptly and gave sound advice. Wheels and tyres delivered very promptly . Well impressed and would definitely recommend this company.”
“Excellent service fast and friendly ordered 9.30 delivered 10.15 next day Dave checked every thing was perfect for me thank you again highly recommend”
“Buy with confidence, great service. Kept well informed by text & email. Bought a wheel and tyre deal. Well packaged arrived ready to fit on car. Look classy on my Audi A4. 👍”
“Wheelbase; Great company to deal with, I ordered my Wheels but they had to come from Germany 2 wks said Casey and sure enough they arrived. Packed well.I openend
the boxes .GREAT better in real sight than on the page.Fitted bye a local firm for £60
very very pleased with the results.
would recommend them with confidence.”
“It's the third time I've ordered wheels through whellbase, I can't say there were any problems, even this time I received the order in 3 days, very nicely packaged and without any defects.I recommend this service.”
“I phoned wheelbase told them my car picked my wheels and tyre package they were very knowledgeable sent them out to me everything was in the box took them to my local tyre fitters shop and got the fitted.
Excellent service will use again.”
“The best service you can get, good quality of alloys. The best costumer service ever. Loved dealing with Casey and Aaron. Fast delivery service and the team will try their best to make sure the items arrive sooner.”
“I trawled the internet for ages and Wheelbase came up tops every time.
I took the plunge and phoned them with my requirement .
Damian was my point of contact , he was knowledgable and led me through the whole process from start to delivery .
My products I required were Italian, so they took another 5 days on top of delivery , total time 8 days , perfect..
Couple of small issues of forgotten wheel bolt kit , but phone call and next day delivery sorted that out .
Thanks Damian , you deserve a pay rise , excellent job . !!”
“Great advice and customer service
I called wheelbase for some advice as was unsure about what wheels I wanted and the fit. I wasn't expecting much help for some reason (maybe a stereo type) but was absolutely blown away by how helpful the team was. They explained everything and found the right fit and price for my requirements, the wheels arrived next day and I was kept informed about the delivery via DPD
Great service would recommend”
