“I purchased a set of 17"TEC alloys +Tyre package to replace the 19"wheels on my Mazda CX5 Sport with the aim of softening the ride. Very pleased with the result it's like a different car.
Great price/service and excellent package. Had to wait couple of weeks for delivery from Germany due to Brexit changes.
Would not hesitate to recommend Wheelbase.”
“Ordered wolfrace branded wheels 5 months ago . They came with a different ‘European’ badge . Appears they sell the same wheels with different badges . I am still waiting for the correct wolfrace badge and centre cap. Chased many times”
“Great Product however took 3 weeks to arrive, the order came in 2 parts(albeit on the same day), sales staff argue the toss about delivery etc, the fitting staff at the site were helpful, although happy enough with the product will not shop there again.”
“Ordered alloys and told it would take 1 to 2 weeks as they come from Germany. Was happy with that and paid a deposit. Into the 3 week and still waiting for them.”
“Ordered some Japan Racing JR28's with tyres and TPMS from Wheelbase in May 2022, received them in July (falling out of the torn boxes the courier brought them in) and fitted them to my car. By December I noticed that the lacquer coating was starting to peel off, so I contacted their support.
The peeling started on the rear wheels first but the front ones soon caught up (see the attached photos).
First of all I was told it was my fault for driving my car in the winter (apparently the wheels can't deal with road salt). However, these wheels are fitted to my second car which is garaged over winter and usually does less than 2,000 miles a year, so that argument didn't hold up.
After many months of emails back and forth, I got a £200 refund offer in June 2023. Bearing in mind I'd spent over £2,000 on these wheels and they hadn't even lasted 6 months, £200 was a slap in the face.
Eventually I got an admission that this was a one-off manufacturing defect, and they would replace all four wheels. Great, what a result! But hold on just a minute..
Ford Fair 2023, I went round a lot of cars looking for Japan Racing wheels. Can you guess what I saw..? Yes, this is not a one off problem, but seemed to affect pretty much every JR28 wheel I saw, regardless of size or colour.
Anyway, back to today - April 2024.. no sign of any replacement wheels, no refund, no communication.. I'd say I've been done up like a good'un, and £2,000+ lighter for it.
My advice: stay clear of these guys, complete scammers. And avoid Japan Racing wheels (made in Poland) like the plague.. they'll fall apart if you drive with them fitted to your car (and I wouldn't look at them too long, they might not last long that way either).
Now off to buy some decent wheels from a reputable seller..”
“Our alloys costing over 1k for the set are not circular, have many flat spots and in our opinion are of terribly poor quality. The wait time of 3 weeks on 'in stock' items is because they were being manufactured in India and clearly do not undergo UK quality assurance testing before being despatched. PLEASE be warned and consider purchasing elsewhere!”
“I placed my order with wheelbase over other companies based on their website stating 2-3 days shipping and products be advertised as being “ In Stock”.
I received an email shortly after stating that my order would take 1-2 weeks which I was a bit disappointed with as it stated they normally ship within a few days but my order had to come direct from supplier, so clearly “in stock” is false advertising to get you to part with the funds.
I emailed in first instance to try and get a firmer delivery date as I had ordered alloys and tyres to be fitted prior to MOT.
After a week of no reply to my direct email I thought I’d try the “ contact us” email form via the website, again no response after a few days, so I messaged via the Facebook page. I received a reply the following day, was told they had not received my previous emails, so I sent screenshots as proof.
Anyway I thought let’s move forward, ats this point I was told my alloys would not be in country until mid of following week, which would of taken me to 3weeks from ordering, and I can only imagine another week to be fitted with tyres dispatched and delivered to myself. I was told “ look and see if I could see an alternative from the website” I replied to this fb message if they could advise on which alternatives were in stock, to save a back and forth. I received no reply .
At this stage I emailed customer support requesting a refund, the lady that replied genuinely seemed to help and save me cancelling, after a exchange of emails and again forwarding email threads to prove I had been attempting contact, she advised Dave the in sales would be in contact immediately.
No contact from Dave so I emailed the helpful woman the following day to process my refund, Dave emailed 10 minutes later showing 3 alternative choices, none looked even close to what I had ordered in style or colour. So I replied at 10:43 asking about a particular alloy I liked on their website with regards to availability, so after no reply from Dave I emailed the helpful woman at 18:08 asking for full refund, Dave replies at 18:24 saying “sorry email was in junk folder” which may be true but I had replied directly to his email so I find it hard to believe, and going by the terrible communication thus far…….
I am a reasonable person and understand there can be delays but it’s the non communication that lets them down big time, and after experiencing it first hand I looked at recent online reviews of wheelbase and I am not the only one raising these issues and it seems to be a trend that the are selling products as “in stock” when this is not the case. I thought maybe I was unlucky that stock status is not updated live minute by minute, but I have checked everyday for 19 days and item shows as in stock. I don’t know if advertising products as in stock when they know it is not breaks any trading standards etc but in the least it is very underhanded and misleading to customers, I was between two companies, wheelbase were slightly more expensive but due to there website stating 2-3 days shipping on in stock products I went with them.
Very very disappointed.”
“AVOID - Don't believe their delivery info, order on Wednesday, expecting delivery at least by Friday as shown on their site.
Drive 15 miles to drop off car at garage who is fitting the wheels, they haven't received the wheels yet, chase the company to be told the order was cancelled and they just didn't bother to tell me”
“Ordered wheels on Wednesday, however when they arrived on Friday, they were not the ones I ordered. How does that even happen? I rang their customer support and they said the wrong ones would be collected that day and when they're collected, the right wheels I actually ordered would be sent out. 5 days have passed since then, including weekend, and no one has come. I've been home all day every day, and not a single person has shown up to collect them. Yet they tell me 'no one was home' when I ring customer service, which is a complete lie. Unbelievable. I'm not very patient, and this has been dragging on and on. I was meant to have my wheels last week, that didn't happen, and now I won't have them this week and who knows if they'll even arrive by next week. Terrible. Won't use this site again.”
“Ordered wheels a month ago was told about a week. I have phoned numerous times and still non the wiser as to where my wheels are. Had no updates from them whatsoever.”
“Ordered over a week ago and paid in full. Waited till Wednesday with no contact what so ever from them. Phoned to ask what's happening with my order? Wheels have been ordered from Germany! Well thanks for letting me know 😠 they will be here Thursday! Phoned Thursday to see if they have them? Nope!!!! Germany had a bank holiday they will Abe here Monday with delivery defiantly Tuesday. Fair enough!! Booked a day off work Tuesday ready to get them fitted! Monday comes and its 3pm with no contact with delivery information so I call again. We have you wheels but won't be ready till Wednesday. Absolute disgrace of a company which blatantly lies. The phone call was recorded which I'm currently making a YouTube review which will have the full conversation on. I've emailed today to cancel and refund the full amount. This is all after reading bad reviews I contacted the company to express my concerns in ordering. All was ensured they are the best and customer services if great. For anyone reading this!!!! Please read alot of other negative reviews and think twice before ordering. They are the worst company I have ever tried to buy from. If I could give no stars I bloody would. They say on their website they only advertise stock they hold Bullsh**t!! And again if they have to order they will let you. Know. Again bullsh**t!!
AVOID!!!!!! YOU HAVE BEEN WARNED!!!”
“Ordered over a week ago and paid in full. Waited till Wednesday with no contact what so ever from them. Phoned to ask what's happening with my order? Wheels have been ordered from Germany! Well thanks for letting me know 😠 they will be here Thursday! Phoned Thursday to see if they have them? Nope!!!! Germany had a bank holiday they will Abe here Monday with delivery defiantly Tuesday. Fair enough!! Booked a day off work Tuesday ready to get them fitted! Monday comes and its 3pm with no contact with delivery information so I call again. We have you wheels but won't be ready till Wednesday. Absolute disgrace of a company which blatantly lies. The phone call was recorded which I'm currently making a YouTube review which will have the full conversation on. I've emailed today to cancel and refund the full amount. This is all after reading bad reviews I contacted the company to express my concerns in ordering. All was ensured they are the best and customer services if great. For anyone reading this!!!! Please read alot of other negative reviews and think twice before ordering. They are the worst company I have ever tried to buy from. If I could give no stars I bloody would. They say on their website they only advertise stock they hold Bullsh**t!! And again if they have to order they will let you. Know. Again bullsh**t!!
AVOID!!!!!! YOU HAVE BEEN WARNED!!!”
“KEEP Away from buying from them.
Especially if you're from another country, they will charge you and not give you any other confirmation. It's been over 1 month since I placed my order and I'm constantly lied to. I can't speak with support, no one returns my calls, I can only get to someone on live chat and when I'm over there I'm switched from person to person with the mention that the order will be sent in the following week, but of course, I'm just being lied to. I'm constantly asking for a refund and they don't want to help. I'm not sure what to do next apart from talking with my bank and leaving these reviews.”
“Awful experience, they send me 4 alloys wheels with 4 different ET. What supposed to be a 2 days delivery was actually 2 weeks. They don’t publish bad reviews on their website. I’ll post some pictures. People should check what they receive, don’t take for granted what they saying, 4 different ET is a safety issue and I bet I’m not the only one in this situation.”
