“I purchased a Nova Pergola, including installation, but the entire process was deeply disorganized. First, I was upsold accessories that proved to be incompatible with the product. Next, the company failed to process the installation order for several weeks, leaving the product boxes exposed to the weather on my driveway. When installers finally arrived, essential parts were missing. Resolving these overlapping issues required weeks of constant phone calls and emails. At one point, customer service even demanded that I prove I had paid for installation, despite it being clearly listed on the receipt they had issued. To conclude a very poor experience, the company offered a goodwill gesture but ultimately failed to honour it. Based on this unreliable service and lack of accountability, I cannot recommend this company.”
“Very disappointed
Very disappointed. After waiting two weeks for our delivery, we were informed that it had been rescheduled, adding another four days to the wait. No explanation was provided. The delivery service has been very disappointing.”
“nice showroom in Windelsham ...but poor service when you order- now the phone doesnt get answered .Damaged goods arrived but company stalling for a replacement. Tempted to cancel whole order for refund”
“Purchased a 12 seater rattan garden set in 2021. This cost well over £2000. It’s the second summer I have had with this set and all the cushions have already faded and discoloured.
Spoke with the store who said I need to email regarding this issues as it should have happened. After two weeks I finally get a reply saying I only have one year warranty on the cushions and I am not able to replace them. Extremely poor in my opinion. I won’t be make any more expensive purchases from this company again.”
“Extremely poor customer service.
After placing our order we received a dispatch email saying that someone would call us in 2-4 days to discuss a delivery slot. However, we never received a call or any communication about this.
We then called them multiple times to just be fobbed off saying they would look into it and would call us back. This never happened. We called a total of 4 times and eventually our order was delivered. But only because we persisted, not sure if we would have ever got it if we didn't call them.
But the poor service doesn't stop there.
They have delivered two of what we ordered. So we now have a large crate just sat in our garden. I have emailed them several times to come collect it but again no response.
Not sure how this business has so many 5 star reviews.”
“Don’t order from whitestores save yourself the stress. I’ve been waiting for 4 months now for garden furniture which was in stock when I ordered but has left the warehouse damaged 4 times. Customer service is appalling.”
