Wiber Rent a Car Reviews

Name: Wiber Rent a Car
Rating: 1.17

1.2 Rating 101 Reviews

3 %

of reviewers recommend Wiber Rent a Car

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Wiber Rent a Car 1 star review on 21st May 2024

Ref Nr Contract 97347204

"Warning to All Travelers: Stay Away from Wiber Car Rental.\r\nI must warn everyone against using Wiber Car Rental, led by the extremely arrogant Ramiro Chena Aldasoro. Watch the video to see how he treated us. https:\/\/youtu.be\/vAs3EYNdwU8\r\n\r\nWe booked a car through RentalCars and intentionally paid extra for full insurance. When we went to pick up the car, Ramiro informed us that their company does not accept RentalCars' insurance, and we were pressured to pay an extra \u20ac170 for their coverage. If not, they would hold \u20ac800 as a deposit and charge us \u20ac300 for any small scratch found.\r\n\r\nThis was highly inconvenient since we had already purchased complete insurance. Since it was late at around 8 PM and we were with our 2-year-old child, we felt we had no choice but to take the risk with the deposit and the possibility of extra charges for any damage.\r\n\r\nAfter payment, Ramiro pressured me to rate 'his attention' immediately in front of him. Not comfortable with the situation and considering his intent on getting more money from us, I rated him 7 out of 10 stars. From that moment on, he started to act like an arrogant fool.\r\n\r\nHe simply handed me the keys, a paper with rental information, and a child seat, then sent us away without any guidance. The office was empty, and given that we had lots of luggage, we asked if he could help us carry the child seat to the car. He arrogantly replied that 'he is not our bachelor.\u2019 Then I told him, with such attitude, I would now give him an even lower rating. He just laughed in my face, saying I could give him a zero; but it was too late.\r\n\r\nFinding the car in the parking lot, we checked the rental agreement and saw that it listed five pre-existing damages. We were supposed to report any further damages online before driving away, or else we'd be charged for them. \r\n\r\nThere were many more damages, and time was already against us. Additionally, due to the darkness, we struggled to fit the child seat, which seemed incompatible with the car model provided. I found instructional video only, but it just didn\u2019t work as expected.\r\n\r\nWith the situation worsening and our son tired from the journey, we returned to ask Ramiro for help with the child seat and damage report. His arrogance intensified, as seen in the video.\r\n\r\nHe rudely told my wife to \u2018SHUT UP\u2019. When I just asked for help with the child seat, he snapped a nonsens reaction that 'he is not responsible for my child.' His rude behavior was clearly a reaction to the lower rating. We feared he would ensure any opportunity to charge us for non-existent 'scratches'\u2014a tactic seemingly typical for Wiber, as other reviews suggest. I don\u2019t see any point in such rating system if they treat people who give them lower rating like this.\r\n\r\nAfter all this, my wife and I decided to cancel our rental. That's when most absurd situation happened, Ramiro Chena began ignoring us and refused to cancel our reservation because I confronted him with that I have his behavior recorded on the video. He got clearly scared and said he'd cancel only if I deleted it. He left us sitting there for an hour with our tired child, ignoring us completely. His two male colleagues present in the office behaved just as ignorantly.\r\n\r\nEventually, I made a backup of the video and deleted it from my iPhone in front of him. He even demanded to check my iCloud and deleted videos folder, clearly worried about his superiors seeing his actions.\r\n\r\nHe even let us leave on foot with our young child and heavy luggage, refusing to offer us a lift to the airport.\r\n\r\nAll this happened on the 5th of March, 2024, between 7:30 PM and 9 PM. Contract number 90255403. Managers of Wiber, you can watch the camera recordings to verify this.\r\n\r\nI'll say it again: Ramiro Chena Aldasoro should not work in customer service. I advise everyone to avoid Wiber car rentals in Palma de Mallorca."

Wiber Rent a Car 1 star review on 17th March 2024

Anonymous

Wiber Rent a Car 1 star review on 11th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The total cost went wrong with 350 euro. Alicante airport, they tried to convince me to buy an insurance even telling me that they do many invoices daily. I told them that I dont have a scratch on my automobile in 15 years and it will be safely parked. They gave me a car hit everywhere. On the report was written rear bumper hit, so I didnt checked it too much. I found several scratches which were not in the report, but it was said that they are to small, they dont care. I left, nothing happened to the car an I returned the car. When returning tgey checked the car ad they found to small scratches on the bumper which was already mentioned as hit obviously ancient scratches which were less than 1 cm each, but they came with a new rule which was not communicated... if two scratches fit in a square than they the 1 cm rule doesn t apply. I talked with the manager. When I was alone with him at the car he admitted he bealives I didnt do the scratches (they where visibly old), bht he has procedures. This are the useless people they have because cannot decide anything even if they see evil, they go with it... so they charged me 350 euro for a already hit bumber in several parts and they probably feel good about it, because they will have their cut from Wiber. They are cheap initially, this is how they fish customers from which they steal money. If you arrive late, the light to check the car has low intensity.”

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Posted 1 year ago

“Warning to All Travelers: Stay Away from Wiber Car Rental. I must warn everyone against using Wiber Car Rental, led by the extremely arrogant Ramiro Chena Aldasoro. Watch the video to see how he treated us. https://youtu.be/vAs3EYNdwU8 We booked a car through RentalCars and intentionally paid extra for full insurance. When we went to pick up the car, Ramiro informed us that their company does not accept RentalCars' insurance, and we were pressured to pay an extra €170 for their coverage. If not, they would hold €800 as a deposit and charge us €300 for any small scratch found. This was highly inconvenient since we had already purchased complete insurance. Since it was late at around 8 PM and we were with our 2-year-old child, we felt we had no choice but to take the risk with the deposit and the possibility of extra charges for any damage. After payment, Ramiro pressured me to rate 'his attention' immediately in front of him. Not comfortable with the situation and considering his intent on getting more money from us, I rated him 7 out of 10 stars. From that moment on, he started to act like an arrogant fool. He simply handed me the keys, a paper with rental information, and a child seat, then sent us away without any guidance. The office was empty, and given that we had lots of luggage, we asked if he could help us carry the child seat to the car. He arrogantly replied that 'he is not our bachelor.’ Then I told him, with such attitude, I would now give him an even lower rating. He just laughed in my face, saying I could give him a zero; but it was too late. Finding the car in the parking lot, we checked the rental agreement and saw that it listed five pre-existing damages. We were supposed to report any further damages online before driving away, or else we'd be charged for them. There were many more damages, and time was already against us. Additionally, due to the darkness, we struggled to fit the child seat, which seemed incompatible with the car model provided. I found instructional video only, but it just didn’t work as expected. With the situation worsening and our son tired from the journey, we returned to ask Ramiro for help with the child seat and damage report. His arrogance intensified, as seen in the video. He rudely told my wife to ‘SHUT UP’. When I just asked for help with the child seat, he snapped a nonsens reaction that 'he is not responsible for my child.' His rude behavior was clearly a reaction to the lower rating. We feared he would ensure any opportunity to charge us for non-existent 'scratches'—a tactic seemingly typical for Wiber, as other reviews suggest. I don’t see any point in such rating system if they treat people who give them lower rating like this. After all this, my wife and I decided to cancel our rental. That's when most absurd situation happened, Ramiro Chena began ignoring us and refused to cancel our reservation because I confronted him with that I have his behavior recorded on the video. He got clearly scared and said he'd cancel only if I deleted it. He left us sitting there for an hour with our tired child, ignoring us completely. His two male colleagues present in the office behaved just as ignorantly. Eventually, I made a backup of the video and deleted it from my iPhone in front of him. He even demanded to check my iCloud and deleted videos folder, clearly worried about his superiors seeing his actions. He even let us leave on foot with our young child and heavy luggage, refusing to offer us a lift to the airport. All this happened on the 5th of March, 2024, between 7:30 PM and 9 PM. Contract number 90255403. Managers of Wiber, you can watch the camera recordings to verify this. I'll say it again: Ramiro Chena Aldasoro should not work in customer service. I advise everyone to avoid Wiber car rentals in Palma de Mallorca.”

Helpful Report

Posted 1 year ago

“liars and scammers! they canceled our reservatino just a day before planned rental, lying about my ID having problems, even though my ID hasn't had any problems ever in my life!!! complete scam and rip off!!! without any warnings or information, nothing!”

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Posted 1 year ago

“Paid carhire with wiber allicante , all over ryan air booking, with extra insurrance!!!!!!! All ok booking insurrance 200% ok!!!!! At allicante wiber office they wanted extra deposit of 800€ !!!!!!!!! Criminals how can ryan air work with wiber car hire , criminals!!! I went to Hertz at the airport, same price 100% service no deposit tricks!!! I want mi payment carhire plus insurrance which i paid back!”

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Posted 1 year ago

“Awful service Awful service - dirty car - they will keep your deposit for weeks and not reply. The car had liquid pored all over it, they refused to change the car. When I returned it and took a video of it, the worker thought I was recording him (as if) He was shouting and refused to allow me on the shuttle to the airport he snatched the phone from my hands and even after seeing the video (all that was visible was part of his jacket from the back!) he walked off and we were treated like thief's, shout at etc It was the worse experience of my life. And despite me writing all down, they ignore my complaint. I also asked them to check the CCTV cameras but of course it's easier for them to ignore the complaint. I send all the pictures as well. I also tried to get in touch during the stay as I thought the online service was better than the onsite but no, one worse than the other. not worth saving money to get this service. they ruined a special time in Palma de Mallorca. Pity”

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Posted 1 year ago

“Reading the other reviews, there is a common denominator here, and that is Wiber are conducting unethical if not corrupt practices when hiring a car. I have a current complaint running. I decided to go through my credit card company to resolve this charge of £355.00 for damage which I did NOT CAUSE. I also have private car insurance for this. I chose not to claim through them, as this would have meant that I was admitting to the damage. Where there hiring process is fundamentally floored (and for the life of me I do not know why nobody (Solicitors have challenged it) 1. When you hire a car from Wiber, they tell you that they are aware of damage to that car and provide small sized photographs, highlighting this. They then advise you taken photographs yourself. 2. No Reprensative comes out with to you to point out the known damage. 3. This part is important, which I failed to do, and that is to ASK when these photographs were taken of the pre existing damage?. So, for instance, If the photos were taken let's say three days prior to you hiring the car. THEN extra damage could have been caused by some way or the other before you hiring the car???. Photos these days are dated. Even if they were taken on the day of your hire, ask what time these photos were taken, as again damage could have been caused prior to hiring. 4. In my case, on returning the car. I was told by the representative to wait in the office whilst he inspected the car. He returns 15 minutes later, and surprise surprise he has found undocumented damage. Now at this point I went to Dev Com 3. I exploded in anger telling him in no uncertain terms that the damage WAS NOT caused by me. I am aware that the representatives are on a bonus scheme if they find undocumented damage. That in its self can lead to unethical and corrupt practices by the people that work there? So, I asked this, representive WHY he did not invite me out to inspect the car in my presence. He just shrugged his shoulders. Again there is an ideal opportunity for this person to damage the car himself or assisted by another??. All the damages found on this car ???? were on the blind side of me to where i was standing in the office, the car was 50 yards away. There is no continuity what so ever of recording damage by this company. If this is not resolved by my credit card company I WILL be forwarding my complaint and others on this site to a Watch Dog consumer programme, as these procedures MUST CHANGE to protect the customer.”

Helpful Report

Posted 1 year ago

“Shockingly poor car rental company. We have rented cars worldwide (Avis, Sixt, Hertz, Enterprise, Budget, Europcar, Alamo etc) since the mid-seventies and Wiber are by far the worst we have ever used. We were initially pleasantly surprised by the competitive price at Mallorca airport and happily booked a car for 2 weeks. I took out CDW insurance in the UK but on arrival were pressurised into taking theirs out as well, left under no illusion that if we didn’t we would not be covered in the event of a puncture, or breakdown. On collection, we realised that we needed to pay for an extra day because of departure flight times. Reassured that we could easily do this by phone, and would get a better day rate this way, at any time during the course of our holiday, we set off for our holiday. It proved impossible to contact Wiber again by phone, so my husband drove back to Wiber the day before we were due to return the car. Not possible it seems, to extend, because we booked with Booking.com. In the end we returned the car a day early, caught a taxi into Palma and the bus back to Sol de Mallorca. I am relieved that we did take out their insurance, because it well-documented in online reviews, that if you don’t have their insurance, returned cars are checked microscopically and thoroughly, including underneath for dints and chips and credit cards charged accordingly! I believe that this company needs a visit from the Officina del Consumidor. We will never use Wiber again and have cautioned all our friends who regularly visit the island to choose another option.”

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Posted 1 year ago

“A guy called David at the front desk in ibiza office is very rude and he doesn’t know how to treat the customer. I think he should be fired. Your policies are not clear and I’ve renting a car with my credit card a few times and had no problem and now this guy called David is leaving me without a car. So unprofessional and bad attitude. The worst company ever”

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Posted 2 years ago

“Nederland again. Bandit who suck money out of you.”

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Posted 2 years ago

“Ripping people off, due to bad condition bodywork I rented a car there, via Booking.com, at the (indeed) ridiculous price of around 20€ for 7 days. However I cannot say I am pleased with the working ethos from the people / the division of Wiber at Mallorca Airport. When picking up the car, I had to find ánd check it on defaults all by myself on the very dark parking lot (it was dark already). To be sure that afterwards there could not be a default that's not mine, I photographed the car entirely. Luckily I'd read the mail and paper from Wiber, that says that photos must be uploaded within 2 hours after picking up the car; the man from Wiber told me nothing about this! (in my thought it's also a stupid rule and foul way of trying to make extra money if people don't upload pictures within 2 hours, as digital pictures always have date and hour of recording in their details). Picking up a car in the dark isn't a good idea, as it would turn out later... When bringing back the car, the man responsible for the transaction made no fuss at all about the defaults I had found, photographed, and emailed within the 2 hours on the day of picking up (among them a lot of nasty resin spots on the lacquer of the car). However, he very soon 'found' a scratch in a black door rubber, as if it has been there like for ages (in other words; he knew what he was looking for). A scratch in a black door rubber, which was unseen by me in the dark (of course...), and which was not noticeable on the pictures I made, because of the dark (again)... That the superficial scratch in fact doesn't really matter for the water sealing, as it was not through the rubber, the Wiber man would not hear it. That I must pay something for that, I can accept, as I paid only around 20€ for renting the car, and now there's an (innocent) scratch. When the man told me that the 'cheapest' price for this is 174€, I was shocked. When telling him that I know there's no way Wiber will replace the rubber for this superficial scratch, the man laughed, turned around and want away to his computer... That it's costing me 174€ (especially for something they won't repair), and there's no guarantee that the company will report it in the files for future people who rent the car, is harder for me to accept. That is because I feel treated in an injustice way, and feel that it's gonna happen to other people too in the future, at the Wiber division at Mallorca Airport... After already renting several cars at other rental services in the past, also for ridiculous low prices per week, it's the first time that I have such a bad experience and such bad feeling afterwards. When sending my thoughts / complaints to the main Wiber office, they only replied that I can pass the documents to my own insurance company if I have an Omnium Insurance (all damages covered), which I have not. Renting at Wiber leaves me with a cheated feeling...”

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Posted 2 years ago

“422 € fraud with fictitious repair costs and existing damage at Wiber Mallorca. Booking Wiber Mallorca 81673703: When returning the car, an employee immediately discovered 3 damages to the doors due to possible burglary. Only due to a video recording I could prove that a damage visible from the outside already existed before the rent and thus the employee could not charge me for this damage. The other two damages, which look identical and also look the same age from weathering, were charged to me at a fictitious and overpriced price. It was done in a very amateurish manner and the focus of the employee was to settle the charges. The fact that I had a time constraint to catch the flight with my 4 month old daughter was thus shamelessly exploited and coerced into accepting the charges. The employee may be earning a commission for such trumped up damages and may charge again for these known damages every time I rent. This can be confirmed based on the 1147 negative user experience: https://trustpilot.com/review/wiberrentacar.com?languages=all&stars=1 https://www.tripadvisor.in/ShowUserReviews-g187462-d18277278-r917557210-Wiber_Palma_Mallorca_Airport-Majorca_Balearic_Islands.html https://www.ocu.org/reclamar/lista-reclamaciones-publicas/reclamacion-publica?referenceid=CPTES00698599-05 I expect feedback from an authorized person soon to correct this shameless practice. I will warn other users about this so you do not fall victim to this scam and contact other aggrieved parties, which are listed here: https://www.tripadvisor.in/ShowUserReviews-g187462-d18277278-r917557210-Wiber_Palma_Mallorca_Airport-Majorca_Balearic_Islands.html”

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Posted 2 years ago

“AVOID AVOID. Careful or you will pay dearly. I made your reservation through Rental Cars and purchased comprehensive insurance with them but was required to leave a deposit of 1400 euro with Wiper. On arrival to collect the car I was told told by the agent that when a customer books through an external company, they are required to leave the corresponding excess fee to cover potential damages to the vehicle during the rental period, and refunds are managed with Rental cars by the customer. I was offered an alternative to take out 'Top Cover' insurance with Wiber despite the fact that Rentalcars.com clearly markets a full insurance add on on their site making the consumer think that all is covered.This is false adverting, is it legal? I opted to leave the deposit of 1400 Euro and on reading the horror stories on this I guess I was lucky to only get scammed on the fuel. I returned the car with a full tank and was told everything was in order by the agent. Next day, I got an email stating that the tank was not full and they would be charging me approximately 11.21 euro for the fuel. Then, I get another another email stating they would be deducting a 15 Euro admin charge for this. Go with a company that doesn't overcharge their customers with these tricks. Your credit card will suffer. .”

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Posted 2 years ago

“We used Wiber Malaga twice within a month and found the experience to be far better than other Car Hire companies . However on the second occasion when we were being picked up by the shuttle driver at Malaga Airport we experienced the most offensive, rude and aggressive driver. Clearly a racist as he would not communicate with with me but wanted to only speak to my wife who is White British whilst I am Asian British. We complained immediately to the agent upon arriving at their office and also showed him a picture of the offensive man and he reassured us that the matter would be raised with his manager. However we heard nothing more. On our return home I emailed the office to make an official complaint and indicated I would not post any reviews until I had given them the opportunity to formally respond. Two weeks on and we still have had no acknowledgement hence this review.”

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Posted 2 years ago

“PLEASE don’t use this company!! The staff at Alicante are all about meeting their sales targets and will make sure they get it! Doesn’t matter if you’ve uploaded prior damage to the vehicle via their QR code, because when you return it, the uploaded photos aren’t there! They tried to charge us in excess of €600, ! ! Absolute scam of a company. Please be AWARE.”

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Posted 2 years ago

“I must say, this is such a lovely little company. It's very different from the big car rental companys. For starters you start of by going on a 10 min ride on a lovely little shuttle bus. This is a great way to start your holiday, I mean who would want the rental company to be located at the actual airport? No, this is a much better way of doing things. The scenic routes on Mallorca is just great, but you're not taking the scenic route, nope, this is a stretch on the highway before exiting and finding you're way down some shady industrial area. Once there you get dumped outside a small building with lots of check in counters inside. This part actually went quite smooth, right up until the lovely little lady behind the counter tried her very best to sell you all the insurances you can think of. At this point I would recommend you to contact a lawyer who can help you navigate through this jungle that the check-in lady takes you on. Anyway, you probably already have your insurance sorted out so you're good to go, but the little check-in lady will more than likely have you think otherwise, that youre insurance isn't sufficient and that you really should buy her insurance too. I mean, who wouldn't want to pay twice for insurance? It's stuff like this that makes me all warm and cozy. Once you have macheted your way out of Insurance Jungle, you get handed the keys to your, actually, almost new Peugeot. The little check-in lady do tell you at the last minute that this particular vehicle has some damages on it, but they are registered. That's a good thing, the bad thing is that I have to drive around in a beat up car with scratches on the side of the, pretty much, entire passenger side door and rear passenger door. But who cares about that anyway? Oh, I almost forgot and this one is an important one, the little check-in lady is very clear on that you are obliged to take photos of the car before driving off, this is a great way of documenting any damage on your lovely, all ready, scratched car. Although I'm not a hundred percent sure that Wiber is aware of this, even though it is a sun drenched island, the sun do set even on Mallorca, which makes documenting car paint, quite tricky. But hey, I'm up for a challenge, I started off by making my way around the car, filming the entire thing. Followed by photographing every square cm of the car, or so I thought I did, but we'll get back to that later on. One thing to remember is that Wiber will charge you for any scratch or ding larger than 2cm, keep that in mind. So after this Hollywood moment with cameras in bad lighting in a parking lot, we were off to the hotel. Now keep in mind that I am a car guy, or at least if you ask my wife and people who knows me. This makes me prone to take care of the car in driving and really cautious when, let's say, park the car, I usually try to find a parking spot at the end of parking lot, where I can only have another car on one side of my car, this will minimise the risk of some random car door accidentally swing open in to my fresh and crisp car paint, except from if it would happen on the passenger side, with those nasty dents and scratches that the car came with from lovely Wiber. Actually I think you could have rammed it with a Sherman tank at full blast, and you wouldn't have seen any difference. Not sure about that off course, but it seems likely. Driving this car for a week did make me have to reevaluate my thoughts on French cars, this was actually a lovely little car, perfect for Mallorcas small streets and winding roads. So after taken good care of this little red car for a week, it was time to return it to Wiber at the Airport drop off, which isn't located at the airport. Once there a lovely man, too bad I can't remember his name, met us at the parking lot with a big and friendly smile on his face and broke out his little detective kit, if you stayed completely silent, you could almost hear the Theme song from C.S.I playing, and went over the car with the finest of all combs. He really should concider a career change, I think his exemplary skills could be put to better work somewhere else rather than wasting it on a little car rental company. Anyway, it took him literally seconds to find a tiny scratch on the rear bumper, seconds! This was not a good thing he proclaimed, one thing that was good though was that I could show the young gentleman my movie photage. He wasn't all convinced when I showed him the movie but after taking a screenshot and then blowing it up a bit, even he after some muttering, agreed that the damage was already there when we picked up the car that dark evening a week ago. I think, but I'm not sure, this made him even more ambitious with his hawk eyes, after several turns around the car, without finding any faults, he did what any sane person would do, he focused his attention to where the front bumper turns under the car, and there it was, a paint chip! I once again brought out my trusty surveillance photage and was just about to show Mr. Detective that this also was there when we got the car. But sadly I hadn't filmed all the way down, almost under the bumper, where this little scratch could be seen, even though larger than 2cm, I'd say it was as large as humongous 3cm by 0.5cm, so Mr. Detective is not wrong in any way. Since I couldn't present any evidence proving my innocence, I happily followed my newfound friend to his little computer where he explained that this little scratch would cost me 140€ and would be deducted from the 700€ deposit I payed up front when picking up the car. With a big smile on my face I hopped on the cute little shuttle bus and off to the airport we went.”

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Posted 2 years ago

“Horrible, stay away from Wiber. Terrible pick up and drop off and have to wait for hours to get a shuttle, I lost my flight. Also, they are a racket!! They hold 800 bucks as a security deposit in case there are any damages in the car. They hold the right to determine as to whether any damages were incurred during your trip. When you drop off the car, they find any possible way to determine that the car was damaged and they move to discount from your $800.00 which they already have since since it was charged as a security deposit. They claimed I had scratched the bumper slightly as there was a slight discoloration from the way the car was delivered. They discounted $250.00 bucks w/out any way for me to challenge them. DO NOT BOOK W WIBER!! They are the cheapest rental car, but they will make their money back on the return and it will end up costing you more than if you rent from Europe Car or SIXT or any of the other globally-known companies that we usually see at airports.”

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Posted 2 years ago

“Disaster company. At first they are not at airport. U must to drive to the office about 10 minutes! I didnt knew where I should go, so i call to callcenter. Girl said i need to wait near outside of airport. I did. Nobody came to pick up me. I called three times and everytime she said more 15 minutes. 4th-10th times she didnt picked up the phone. I got the pannick. Finally after 1 hour i found place where comes mini-bus and took passengers. There were about 40 people. In one small bus are places just for 8 people. Just 4th driver took me with. So after 90 minutes i was finally at the office (22:30 h). There guy lied to me that i must to buy full insurance. I said i bought by rentalcars. He asked me If I know how hard to become money from RentalCars if something will happening. He said also that RentalCars are not serious company. Sure i didnt pay insurance twice. The day when I back with the car to the office Wiber guy saw long scratch on the doors. This scratch was very hard to see, just from one angle. It was no situation to get this scratch, but OK, I had no proofs. Maybe these scratch Wiber is using to get money from every client. It would not be surprise. WIBER company is very unprofessional.”

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Posted 2 years ago

“Really bad”

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Posted 2 years ago

“What a set of cowboys! I booked a car in July for Valencia tomorrow. On the 01st August I confirmed all my documentation on the 01st August and received an email back that afternoon confirming everything ready for my arrival on 22nd August all documentation received. Yesterday I get an email asking me to confirm my documentation. I emailed them of course they were closed. This morning I called Valencia they have not received any documentation and are cancelling my booking and refunding my money. Guess what they are fully booked for tomorrow. What a coincidence. But the man kept saying he is very sorry and put the phone down on me.”

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Posted 2 years ago

“We had exactly the same experience as the previous reviewer and I won’t waste my time reiterating what that said, it’s all true. The following are all 1 star reviews, who’s not listening? We are in our late 60’s and seasoned travellers having lived, worked and travelled abroad since the 1970s. Wiber are by far the worst car hire company that we have ever experienced in 45 years and I fail to understand why other review sites are showing 5 stars. If you don’t take their CDW insurance out they will go over your car with a fine tooth comb on return and your credit card will be charged. We realised on arrival that we needed to extend by a few hours and were reassured at collection that if we called them, maybe 10 days into a 14 day rental that it would be easy to extend and that we would get the best renewal price then. It proved impossible to contact them by phone or email to extend the rental period by a few hours. We drove back to the airport to see if we could extend, but apparently because we booked it with Booking.com we needed to speak to them not Wiber! I tried that too, that didn’t work! Anyway, we ended up taking the car back to the airport a day early (having paid for 2 lots of CDW insurance, theirs and our UK one). To cut a long saga short, we decided to take a deep breath, dump the car and cut our losses. It just wasn’t worth the hassle, we were on holiday! So we caught a taxi into Palma, had a lovely lunch, caught a bus back to Sol de Mallorca and paid for another taxi back to the airport the following day. Wiber car rental, never again! Positively a most aggressive, frustrating and expensive experience. If I could be bothered, I would seriously considering denouncing them to the local police. We won’t be hiring a car at all next time we visit the island. The local bus service was brilliant.”

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Posted 2 years ago

Wiber Rent a Car is rated 1.2 based on 101 reviews