"Warning to All Travelers: Stay Away from Wiber Car Rental.\r\nI must warn everyone against using Wiber Car Rental, led by the extremely arrogant Ramiro Chena Aldasoro. Watch the video to see how he treated us. https:\/\/youtu.be\/vAs3EYNdwU8\r\n\r\nWe booked a car through RentalCars and intentionally paid extra for full insurance. When we went to pick up the car, Ramiro informed us that their company does not accept RentalCars' insurance, and we were pressured to pay an extra \u20ac170 for their coverage. If not, they would hold \u20ac800 as a deposit and charge us \u20ac300 for any small scratch found.\r\n\r\nThis was highly inconvenient since we had already purchased complete insurance. Since it was late at around 8 PM and we were with our 2-year-old child, we felt we had no choice but to take the risk with the deposit and the possibility of extra charges for any damage.\r\n\r\nAfter payment, Ramiro pressured me to rate 'his attention' immediately in front of him. Not comfortable with the situation and considering his intent on getting more money from us, I rated him 7 out of 10 stars. From that moment on, he started to act like an arrogant fool.\r\n\r\nHe simply handed me the keys, a paper with rental information, and a child seat, then sent us away without any guidance. The office was empty, and given that we had lots of luggage, we asked if he could help us carry the child seat to the car. He arrogantly replied that 'he is not our bachelor.\u2019 Then I told him, with such attitude, I would now give him an even lower rating. He just laughed in my face, saying I could give him a zero; but it was too late.\r\n\r\nFinding the car in the parking lot, we checked the rental agreement and saw that it listed five pre-existing damages. We were supposed to report any further damages online before driving away, or else we'd be charged for them. \r\n\r\nThere were many more damages, and time was already against us. Additionally, due to the darkness, we struggled to fit the child seat, which seemed incompatible with the car model provided. I found instructional video only, but it just didn\u2019t work as expected.\r\n\r\nWith the situation worsening and our son tired from the journey, we returned to ask Ramiro for help with the child seat and damage report. His arrogance intensified, as seen in the video.\r\n\r\nHe rudely told my wife to \u2018SHUT UP\u2019. When I just asked for help with the child seat, he snapped a nonsens reaction that 'he is not responsible for my child.' His rude behavior was clearly a reaction to the lower rating. We feared he would ensure any opportunity to charge us for non-existent 'scratches'\u2014a tactic seemingly typical for Wiber, as other reviews suggest. I don\u2019t see any point in such rating system if they treat people who give them lower rating like this.\r\n\r\nAfter all this, my wife and I decided to cancel our rental. That's when most absurd situation happened, Ramiro Chena began ignoring us and refused to cancel our reservation because I confronted him with that I have his behavior recorded on the video. He got clearly scared and said he'd cancel only if I deleted it. He left us sitting there for an hour with our tired child, ignoring us completely. His two male colleagues present in the office behaved just as ignorantly.\r\n\r\nEventually, I made a backup of the video and deleted it from my iPhone in front of him. He even demanded to check my iCloud and deleted videos folder, clearly worried about his superiors seeing his actions.\r\n\r\nHe even let us leave on foot with our young child and heavy luggage, refusing to offer us a lift to the airport.\r\n\r\nAll this happened on the 5th of March, 2024, between 7:30 PM and 9 PM. Contract number 90255403. Managers of Wiber, you can watch the camera recordings to verify this.\r\n\r\nI'll say it again: Ramiro Chena Aldasoro should not work in customer service. I advise everyone to avoid Wiber car rentals in Palma de Mallorca."
"Warning to All Travelers: Stay Away from Wiber Car Rental.\r\nI must warn everyone against using Wiber Car Rental, led by the extremely arrogant Ramiro Chena Aldasoro. Watch the video to see how he treated us. https:\/\/youtu.be\/vAs3EYNdwU8\r\n\r\nWe booked a car through RentalCars and intentionally paid extra for full insurance. When we went to pick up the car, Ramiro informed us that their company does not accept RentalCars' insurance, and we were pressured to pay an extra \u20ac170 for their coverage. If not, they would hold \u20ac800 as a deposit and charge us \u20ac300 for any small scratch found.\r\n\r\nThis was highly inconvenient since we had already purchased complete insurance. Since it was late at around 8 PM and we were with our 2-year-old child, we felt we had no choice but to take the risk with the deposit and the possibility of extra charges for any damage.\r\n\r\nAfter payment, Ramiro pressured me to rate 'his attention' immediately in front of him. Not comfortable with the situation and considering his intent on getting more money from us, I rated him 7 out of 10 stars. From that moment on, he started to act like an arrogant fool.\r\n\r\nHe simply handed me the keys, a paper with rental information, and a child seat, then sent us away without any guidance. The office was empty, and given that we had lots of luggage, we asked if he could help us carry the child seat to the car. He arrogantly replied that 'he is not our bachelor.\u2019 Then I told him, with such attitude, I would now give him an even lower rating. He just laughed in my face, saying I could give him a zero; but it was too late.\r\n\r\nFinding the car in the parking lot, we checked the rental agreement and saw that it listed five pre-existing damages. We were supposed to report any further damages online before driving away, or else we'd be charged for them. \r\n\r\nThere were many more damages, and time was already against us. Additionally, due to the darkness, we struggled to fit the child seat, which seemed incompatible with the car model provided. I found instructional video only, but it just didn\u2019t work as expected.\r\n\r\nWith the situation worsening and our son tired from the journey, we returned to ask Ramiro for help with the child seat and damage report. His arrogance intensified, as seen in the video.\r\n\r\nHe rudely told my wife to \u2018SHUT UP\u2019. When I just asked for help with the child seat, he snapped a nonsens reaction that 'he is not responsible for my child.' His rude behavior was clearly a reaction to the lower rating. We feared he would ensure any opportunity to charge us for non-existent 'scratches'\u2014a tactic seemingly typical for Wiber, as other reviews suggest. I don\u2019t see any point in such rating system if they treat people who give them lower rating like this.\r\n\r\nAfter all this, my wife and I decided to cancel our rental. That's when most absurd situation happened, Ramiro Chena began ignoring us and refused to cancel our reservation because I confronted him with that I have his behavior recorded on the video. He got clearly scared and said he'd cancel only if I deleted it. He left us sitting there for an hour with our tired child, ignoring us completely. His two male colleagues present in the office behaved just as ignorantly.\r\n\r\nEventually, I made a backup of the video and deleted it from my iPhone in front of him. He even demanded to check my iCloud and deleted videos folder, clearly worried about his superiors seeing his actions.\r\n\r\nHe even let us leave on foot with our young child and heavy luggage, refusing to offer us a lift to the airport.\r\n\r\nAll this happened on the 5th of March, 2024, between 7:30 PM and 9 PM. Contract number 90255403. Managers of Wiber, you can watch the camera recordings to verify this.\r\n\r\nI'll say it again: Ramiro Chena Aldasoro should not work in customer service. I advise everyone to avoid Wiber car rentals in Palma de Mallorca."
