“really bad service, telephone support is good,
But long wait for a company to come out, first review told a tiny two bedroom bubgalow house was too big, advised to buy an additional product....no improvement.
Told if I had stairs it would be better, high usage time cuts out, work lap top cuts out, land line signal no good, bought new handset....no diffrence (this is for medical calls.)
Seems that when you put in a complaint by phone band width speed increases, then after four weeks drops out again....(I'm tracking it in good and bad weather)
I'm a single female so no kids on tablets and additional information phones,
TV pixilates and cuts out (brand new and amazon stick did not improve second TV as advised to buy.)
so you have to turn on and off multiple times a day, on TV annoying when you just want to relax.
worse at other high usage times.
I really think this company has got too big too quick.
Im West Wight erea. I've heard bad things from other customers, so it's not be just being unhappy because of tech issues....
(I am tech savy)”
“who ever you used to do roads never use again they blocked off our road in grasmere Avenue its already small enough. parked both sides so no footpath access. parked on neighbour's driveway literally in they're drive. the trucks on there are far too big for the road. I would never use wight fibre because of this all I hope is that as they started 2 days earlier that they finished 2 days sooner than planned”
“the company is commissioned to lay broadband cables in every street on the Isle of Wight, causing the utmost disruption as they do this. They reached our road in the first week of September and began drilling. They did all necessary work at the top of the road and then came down to our home - and promptly cut through the electricity cable. We were without power for 8 hours. Southern Electric was called to fix the 'fault' and informed us (daughter and myself) that 'they' (Wightfibre) were doing this all the time and we were the second outage that day. Southern Electric said they were loaded with work because of cutting people off. The workmen did not appear to know where the electricity cables were and it is extremely telling that the next morning someone armed with white spray paint went the length of the road marking the cables... we wondered why this had not been done before work started, but that does seem rather too logical for this company.
Island Roads have been commissioned to resurface every road on the island - but do these two companies speak to one another? Of course not. New laid roads are being dug up to accommodate the trench for the broadband cable. Reviews elsewhere about this company (Trustpilot) show a mixture of good and outright condemnation - and I have to say we are less than impressed with the quality of the work, the amount of plastic covers we are walking over, the dirt and mud on the road when you can see the broom on the lorry... If this is deemed a necessary thing for this island, then so be it but competent workmen and an effort at cleaning up would be much appreciated. It doesn't look as if it's going to happen. I am not at all impressed with Wightfibre, with the customer relations side and the workmen. I had no intention of subscribing to Wightfibre long before this happened, they have just reinforced my intention to stay with my current provider. The glowing reviews I have read elsewhere may well change in time.”
