“the company is commissioned to lay broadband cables in every street on the Isle of Wight, causing the utmost disruption as they do this. They reached our road in the first week of September and began drilling. They did all necessary work at the top of the road and then came down to our home - and promptly cut through the electricity cable. We were without power for 8 hours. Southern Electric was called to fix the 'fault' and informed us (daughter and myself) that 'they' (Wightfibre) were doing this all the time and we were the second outage that day. Southern Electric said they were loaded with work because of cutting people off. The workmen did not appear to know where the electricity cables were and it is extremely telling that the next morning someone armed with white spray paint went the length of the road marking the cables... we wondered why this had not been done before work started, but that does seem rather too logical for this company.
Island Roads have been commissioned to resurface every road on the island - but do these two companies speak to one another? Of course not. New laid roads are being dug up to accommodate the trench for the broadband cable. Reviews elsewhere about this company (Trustpilot) show a mixture of good and outright condemnation - and I have to say we are less than impressed with the quality of the work, the amount of plastic covers we are walking over, the dirt and mud on the road when you can see the broom on the lorry... If this is deemed a necessary thing for this island, then so be it but competent workmen and an effort at cleaning up would be much appreciated. It doesn't look as if it's going to happen. I am not at all impressed with Wightfibre, with the customer relations side and the workmen. I had no intention of subscribing to Wightfibre long before this happened, they have just reinforced my intention to stay with my current provider. The glowing reviews I have read elsewhere may well change in time.”
