“I bought a voucher from wikideals, the establishment advertising the deal won’t answer my calls, I can’t get an appointment. It seems like a scam and wikideals doesn’t answer the custemor care line or an email sent almost a week ago. I want to let them know to stop selling the vouchers for the establishment as other customers are batteling with the same issue and writing online reviews about it.”
“Dear Management,
I am writing to express my deep dissatisfaction with our recent stay at the Antrim Collection, which was intended to be a special couples’ getaway. Unfortunately, our experience was far from what we had anticipated, and I feel compelled to bring several serious issues to your attention.
Firstly, when my husband booked our stay, he was asked if we had a voucher. After he confirmed that we did, he was told there was no availability. However, just five minutes later, I called and was informed that there was space available. I then booked a double room and specifically mentioned to the booking agent that it was our anniversary. Despite this, our arrival was anything but welcoming. We were made to wait over 10 minutes in the dining room while staff, conversing in Xhosa, struggled to determine which room was ours. When we finally reached our room, we were disappointed to find two single beds instead of a king-sized bed. After a lengthy conversation with a staff member named Anita, the beds were reluctantly converted into a king size. Unfortunately, this was just the beginning of our troubles.
We proceeded to the spa for our treatment, scheduled for 15:00. Upon arrival, we were not greeted properly; instead, we were immediately asked for proof of our voucher. We did not receive the welcome drink that was indicated on the voucher, and we were left waiting in a loud hallway until 15:15 when we were finally called into the treatment room. The treatment began around 15:25 and, to our dismay, ended at 16:05, well short of the 60-minute session we had paid for. Additionally, the treatment was poorly executed—our arms were not massaged at all, and minimal attention was given to our backs, legs, and necks.
When we returned to Antrim Villa to prepare for dinner, we discovered there was no power. The supervisor on duty, Luther, was completely unprepared to handle the situation and responded rudely and unprofessionally when we approached him. To make matters worse, when we requested wine glasses, we were given dirty, dusty ones that we had to clean ourselves. Unable to shower or properly prepare due to the power outage, we left for dinner.
At the Antrim Eatery, we were disappointed to be offered only two table options: one directly in the doorway and the other in a corner next to the cutlery and crockery. This was particularly frustrating given that we had informed the staff that it was our anniversary and had hoped for a more suitable setting. To add to our frustration, the steak served was tough and undercooked, despite our request for it to be medium-well. It had to be sent back to the kitchen to be cooked properly.
Upon returning to our accommodation, we found that although power had been restored, the air conditioning was not functioning, leaving us to endure the cold and rain outside. Additionally, the warm water tap at the basin was not working, and the shower drain was blocked, causing water to pool at our feet while showering. Furthermore, guests were using our stoop as a smoking area, which was particularly bothersome as both my husband and I are non-smokers. We eventually had to move the ashtray to discourage others from smoking there. The noise from the room above us was also unbearable, with loud footsteps and what sounded like a rubber ball being bounced on the floor for an extended period. When we asked the night manager to address this issue, he refused and closed the door in my face.
On Sunday morning, when we raised these concerns with the manager—who did not even introduce himself—we were met with nothing but excuses for the poor behavior of the staff. This response was wholly inadequate, and we are left feeling cheated and deeply saddened that our milestone anniversary was marred by such a disappointing experience.
Given the numerous issues we encountered during our stay, I am formally requesting a refund, as we did not receive the quality of service or experience that we paid for in any way.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
Mrs. van Aarde”
“Hi o bought a voucher and the expiry date said 01/04/2024 but tye fine print said 11/04/2024 and when i made my booking afte the 01/04/2024 the SPA place said i must contact wikideals as the voucher expired but i said the fine print says 11/04/2024. Its been a week a cannot get hold of anybody on that 0212001806 number says unavailble i have emailed and a week later niobody has come back to me i am a loser of a voucher of R650.00 , very dissapionting service from wikideals”
“I bought 2 coupons, total value R3398 on the 25 May 2023. The same day I ask for refund because there is no accommodation till December. 2 June I phoned them quering my refund only to find out they release it then but it's only going to be available in 7 days. Bad service from wikideals. Unhappy customer.”
“I am trying to contact wikideals by phone and email - no response
Are they still operational ?
Bought a voucher / coupon for casuarina wellness spa in green point - I assume they have closed because there’s no answer by phone or mail”
“Worst worst experience with wikideals. My e-mail queries date back to more than a year ago. No response. Tried calling - no answer. 021 2001806 listed as the number for Wikideals. I tried this number AGAIN today, before 3pm. No answer. Wikideals, if you are not some kind of scam, please phone me on 081 335 71 50”
“Worst worst experience with wikideals and The Views Guest house in Piketberg. Bought a voucher and tried to make a booking, the guest house does not reply and do not answer their phones. the person who answers the whatsapp messages are rude. I requested that a manager contact me, still waiting 2 days later. the contact number on the voucher is wrong. had to google the correct number. DO NOT USE THE VIEWS GUEST HOUSE”
“I Purchased a pause pet ramp and received a nylon pet gate and also purchased a robotic floor vac which does not work And gets hung up on floor mats and shuts off when it goes under things”
“Oooooh what a happy client I am. Team is fast and speedy to respond. They direct you point to point as to how you need to do things.
I am very much happy with Wikideals.
You guys are awesome ❤️”
“Ordered two items in January 2019. Received an order shipped email, which is untrackable, and after numerous requests for status reports have heard nothing back. This organization has got to be a huge scam ripping people off. Buyer beware.”
