“On booking we were shocked with what we had to provide compared to most professional companies. Do not expect them to supply anything other than the car, the person leading and the animals in their boxes. They do not have a gazebo, a table, a chair, any information regarding the company, the insects or any hand cleaning supplies.
The girl was very pleasant but she had not been briefed - her words, and had no idea where she was coming to until late notice.
The experience could be so much more especially for what they charge. A Gazebo with Wild Science displayed, or if being supplied with one a board saying who they are, information about the animals present - habitat, what they eat, where they originate from and which countries can the insect be found in, leaflets with this information if nothing else. I feel that there are so many opportunities that are being missed for them to get more bookings and for the visitor to have a more fulfilling experience.”
Thank you for the feedback. We take it seriously, even where we see things differently.
For context for anyone reading, this was a public festival booking. The setup items mentioned, including the gazebo, table and shelter, were set out clearly in writing before the booking was confirmed as things the organiser provides, as is standard for outdoor event work of this kind. Our presenter delivered the full booked session on the day and worked hard with what was available.
Where we do agree is on visible branding and information at large public events. It is a fair point, and it is something that isa already in place for future sessions
We had offered a gesture of goodwill at the time and that offer still stands. If you would like to take it up, we would genuinely welcome the chance to show you Wild Science at its best.
