“This store's refusal to listen to their customers is disappointing. I purchased a toy that was faulty from day one - I know this because I have the same model from a few years ago that's in perfect working order (just a different colour), but the new one dies quickly after a full charge. I explained the issue via email, sent it back, and they tested it only to claim that it's in perfect working order. Why would I go through the hassle of returning it if there wasn’t a real issue? This has been incredibly frustrating and I’m unsure what to make of this situation.
Please shop around as I've never encountered an issue like this before, and the only resolution they offered was to send the item back to me. I would hate for someone to experience this.”
“Bought quite a few items. To my inconvenience, this company only sell the USB cord and not the actual USB connector port. So you can't charge the items. Secondly, the items font charge on any specific phone USB connector. You have to have a non phone USB connector. Total hassle. Would not buy or recommend buying from wild secrets as with all the money you spend with them, they only half supply the product. Not professional business at all.”
“Absolutely terrible customer service. They do not try to help customers or work with them. Additionally, they are simply rude. As a SW I highly recommend buying somewhere else, if any errors or mistakes happen, they will not assist you.”
“Don't bother buying from them, they sell faulty products then don't refund under Consumer law. The items are faulty now we are left with faulty products that don't work.”
“return the product unused but they refused to refund because they say they don’t refund adult toys despite it not being used. It cost over $100. I would’ve been happy with a store credit Buy something else but they even refuse this concept. I never buy from them any of that umbrella companies. Biggest scam ever as the website say they do refund products but if you read further down it says they do not refund adult products which is what they sell.”
“Best customer service, take note! the girls are so helpful and knowledagable about the products. Lots of info on the item descriptions - superior to other adult stores. Fast delivery and heaps of cool freebies to choose from... 10/10 WILD secrets!”
“Wow so many products to choose from want to buy them all!!! Beautiful toys and cheap bargains got three free gifts too!!! love this store will be back for sure xxxxxxxx”
“I purchased an item intended to be worn on the body. The product listing on WildSecrets said it would strap securely onto the body. When it arrived, it was made of a material so soft and stretchy it could not be worn or used. I contacted Wild Secrets to request a refund or return, which is my right under the Australian Consumer Law, because the product is not fit for purpose and the description was misleading and deceptive.
The company keeps saying they don't do returns or refunds for 'change of mind.' I keep explaining that the product is defective and the sales material was deceptive, and they keep insisting that's 'change of mind.' So I now have to take them to the civil and administrative tribunal to enforce the most basic rights under the consumer law. And they're sitting tight, smug in the belief I'll be too embarrassed to pursue my rights.
Don't order from this store. You have no way of knowing if the product will fit the description, and once you've purchased, it's too late.”
