Willbox Reviews

Name: Willbox
Address: Manor House Avenue, Southampton
Rating: 4.81

4.8 Rating 193 Reviews

96 %

of reviewers recommend Willbox

4.8

Based on 193 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 50 60

Email:

enquiries@willbox.co.uk

Location:

Manor House Avenue
Southampton
SO15 0LF

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Wessex Cancer Trust

Willbox 5 star review on 28th April 2017

Maxine Thompson

Willbox 5 star review on 1st February 2017

Daniel

Willbox 5 star review on 8th January 2017

Sarah Filmer, Associate Lecturer, Fine Art Course, Southampton Solent University

Willbox 5 star review on 3rd January 2017

Tom Brant

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use WillBox because the price is great but not only that but the customer servicing is excellent and delivery is fast. Courtney Davies (Sales Logistics Co Ordinator) is a pleasure to deal with and makes every transaction incredibly smooth and she is very helpful and friendly. I will definitely be using Willbox in the future.”

Helpful Report

Posted 1 year ago

“Hired a container (and a padlock at £4.99 a month) which we had for almost 2 years. We no longer had a use for it and they said they would collect it a week later but to make sure it was clean and empty which we did. The picked it up on the first day of the month and are charging us £1.80 for use on that day (even though we couldn't use it because it was empty and clean and had asked them to collect it a week earlier). They're now insisting that we still owe them the £1.80. The words petty and small minded spring to mind!”

Helpful Report

Posted 2 years ago

“Willbox was an absolute God send! Kate Viney in sales was extremely helpful, professional & super efficient. From the day I spoke to her a few days later the container was on site. I would highly recommend this company & will definitely be using again on all my projects in the near future. Thanks Willbox 👍🏻”

Helpful Report

Posted 3 years ago

“Contacted Willbox well over a week ago, was told i would be emailed a form to complete. Form never arrived, phoned and spoke to Holly (Birmingham) who was to return my call. I have phoned daily and told that Holly would phone me back - has never called me, Very poor customer service, i am now looking elsewhere”

Helpful Report

Posted 3 years ago

“Excellent just excellent! During these current difficult times, the young lady at Truro’s branch went above and beyond to assist me and my companies requirements. A competitive price with clear swift arrangements for delivery. You won’t regret using Willbox. Thank you I’ll be back !”

Helpful Report

Posted 3 years ago

“Having had a brilliant experience with Willbox in the past I was bitterly disappointed with the way the business appears to have taken a nose dive. For my most recent transaction, I dealt with a woman, who shall remain nameless, based in Truro. What an awful experience. It took nearly a month to arrange delivery of my container and then when it did finally arrive, it was damaged, after I was assured it had been thoroughly checked over. The woman at the haulage company was also very rude and made me feel as if I was asking for my container to be delivered to the moon, not a short way up the road! I’m afraid I will no longer be using Willbox in the future and I would not encourage others to do so either.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We're very sorry to hear about your experience and the issues that arose. Your business is very important to us and we will endeavour to ensure that these short fallings never happen again.

Posted 3 years ago

“However, I wont be using Willbox again with your refusal to open a credit account,”

Helpful Report

Posted 4 years ago

“We found the service at Willbox to be exceptional. They were very helpful and quick to assist with any queries we had. Deliveries and collections were on time and a smooth process to arrange. Will most definitely use again in the future.”

Helpful Report

Posted 4 years ago

“I've just had the container I've been renting for the past few years collected and want to pass on my experience with Willbox...from beginning to end the company has been a pleasure to deal with. The delivery was to a quite challenging rural location, but this was no problem to the operator, who manoeuvred the container into place with great expertise. Billing was straightforward and the monthly invoices were prompt and accounting-friendly. Communication was always friendly and enjoyable. The collection of the container was again, impressively done. If you're looking for the best in the field Willbox are it - look no further! Many thanks to all concerned.”

Helpful Report

Posted 4 years ago

“Good quality services. Fast delivery. Wide range of products.”

Helpful Report

Posted 4 years ago

“Competitive rates, easy, quick communication resulting in new clean tidy container delivered on time by a very skilled and calm driver down tricky country lanes!”

Helpful Report

Posted 4 years ago

“Excellent customer service and delivered on time...could not ask for more.”

Helpful Report

Posted 5 years ago

“Great Service and efficient, good quality clean container, never fail to satisfy”

Helpful Report

Posted 5 years ago

“Efficient, speedy service. Thank you.”

Helpful Report

Posted 5 years ago

“A great company to deal with. From initial enquiry through to delivery of container. We dealt with Laura Johns from the Truro branch. Her customer service was excellent. We found her to be extremely efficient and very helpful in ensuring the container hire went through smoothly for us. We would not hesitate to recommend Willbox.”

Helpful Report

Posted 5 years ago

“All done as requested with no fuss”

Helpful Report

Posted 5 years ago

“Booked a container hire this week and received excellent customer service. Holly was extremely helpful and I’d strongly recommend the company!”

Helpful Report

Posted 5 years ago

“Good customer service and products.”

Helpful Report

Posted 5 years ago

“We are doing a big renovation and needed a container for our furniture for 8 or 9 months. Willbox were by far the best price , responded immediately to our enquiry , delivered exactly on time with a very helpful driver . It was a brand new container and extremely clean. Monthly billing clear and precise . If you need a container I wouldn’t bother looking anywhere else. Whole team at Willbox are helpful responsive and friendly . Overall first class”

Helpful Report

Posted 5 years ago

“Had a shipping contain for about a year. Delivery and pick up were easy - even in a tight space !!”

Helpful Report

Posted 5 years ago

Willbox is rated 4.8 based on 193 reviews