“Great installation service on two fires by James and Sean on behalf of Wirral Fires.
The lads were punctual diligent in their work and took a real pride in making the very best of jobs
I would sincerely recommend these fitters and this Company to anyone considering a fire installation. Top class !!!”
“I would like to say, I purchased a fire, just before Christmas, and I am very pleased with the fire.
However I would like to thank the guy I spoke to over the phone, as there was a problem with the fire being delivered to me, more like crossed wires than anything else.
I phoned the office and the guy who dealt with it for me was really efficient, very helpful, and sorted everything out for me , I was really pleased with the way he dealt with everything , and saved me any anxiety , so yes pleased with my fire, and very pleased with the guy in the office , who helped me.
So yes I would deal with Wirral Fires again .
Esme , from Altrincham .”
“Needed a replacement fire battery.
Staff member on the live chat very knowledgeable and helpful answering my question about compatibility with the fire connection and about return policy if necessary and cost of return.
Ordered around 2 pm, email about 3.15 pm that item had been shipped. Arrived next day.
Works perfectly, just the type of battery I wanted at around half the cost of a generic battery.
Excellent service.”
“We bought our fire with this company in November 18 and it was installed by Alan. In March 19 our fire ignition broke long story short it was Alans fault as he had not made the whole for the fire big enough. He blamed Wirral fires and Wirral fires blamed him. We have had no fire for nearly three months. Customer service is shocking and I would not recommend this company. Be wary.”
Thanks for your feedback but sadly this review is not 100% true the lady has had a problem with the gas stove we have supplied and the installer has agreed to go back adjust the opening and pay for the re decoration of the room at his cost.
We have arranged the enjineer from the manufacturer to return to the stove and fit the replacement part free of charge, the manufacturer has not got the part in stock so there is a slight delay with the repair of the fire which is out of our control.
The fire was reported as not working on the 11/04/2019 so when this review was posted it was 4 weeks from the date it was reported not the three months stated by mrs Donnely.
I belive that if there is a problem with a job all we can do is sort it out as quickly and efficiently as possible which i believe we have done, but the part being out of stock for the stove repair is out of our control.
“Excellent service, quick delivery and easy to deal with. Purchased an electric wall fire and the lady on Customer service was very knowledgeable and helpful.”
