“My mum with whisper broadband and it’s absolutely shocking tried telling me it was my streaming service but soon as I showed the engineer it worked spot on, on my personal hotspot the guy didn’t know where to put his self the router is behind the tv as well so you’d think you’d get brilliant download speeds don’t even go past 2mbps sometimes definitely wouldn’t recommend”
“WE have had Wisper since they bought out our previous isp. In Jan of 2019 we signed a contract for more speed. It cost $125. On Feb 20 2022 I discovered they were offering the same speed for $65. I contacted them the next day and was told by two agents that price has been going on for over 7 years. They transferred me to the manager Mr Micheal K who was rude and clearly wasn't interested in my complaint. He wanted to continue the over payment until NEXT billing cycle to change the price to normal. Not offering any credits at all while I'VE over payed $2160. He always spoke in a very condescending manner. His reasoning was that price is for new customers only we FORGOT TO PUT THAT IN! Yet he agrees to change the price in the future?! It doesn't say that NOWHERE in the plans! Also if there's an outage (almost everyday) we would be FIRST to get service! Not good enough for an EXTRA $60 per month. Plus we are all working off the SAME tower! Then he stated that price has only been going on for two weeks (not according to the first two agents)! Total humiliation for a person in management.”
Hi Derrick, having read your review it seems you are refering to Wisper Internet/ISP based in the midwest of the USA. Wisper Broadband is a completely separate UK based company and as such we would appreciate it if this review could be taken down as it does not reflect our business or the service we provide.
“If there was a zero star rating I would put it. Really poor customer service, they don't care if your struggling they just want your money and give you an absolutely rubbish service. the woman you speak to when you ring is rude and inconsiderate. I've had multiple problems with my service and I've been told I will never get a refund or compensation. They have even told me I need to choose between getting my partner to chemotherapy or paying my bill”
Hi, without a name or address we cannot verify the validity of your review, nor can we look into the specific circumstances of your account. If you'd like a member of the team to look over your account please contact us on 01482 363638.
“Awful customer service, terrible management, staff under trained and give out false information to customers. The broadband is no better then hotspot from my phone. I won't be taking up their services again!”
Hi, without a name or address we cannot verify the validity of your review, nor can we look into the specific circumstances of your account. If you'd like a member of the team to look over your account please contact us on 01482 363638.
