Wood and Beyond Reviews

Name: Wood and Beyond
Rating: 3.40

3.4 Rating 20 Reviews

60 %

of reviewers recommend Wood and Beyond

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3.4

Based on 20 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Wood and Beyond 5 star review on 25th December 2020

Romrom

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed! Poor quality flooring. Got promised everything and let down, Delivery late! Customer care, didn't care!!! Please please please use another company.!!!!!”

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Posted 1 year ago

“Please please please! Avoid this company!!! They will promise you the world to get your order, then avoid at all costs to deal with returns or refunds!”

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Posted 1 year ago

“The initial customer service and delivery was excellent. We purchased 45m2 of LVT, however within a week of the floor being laid it was covered in scratches (despite us following all the care guides). In our experience it certainly does not live up to how hard wearing and durable it claims to be. Extremely disappointed that the company were not willing to accept responsibility and do anything about it. I would absolutely not use them again and wouldn't recommend them to anyone!”

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Posted 3 years ago

“I rarely write reviews however I am DISGUSTED by Wood and Beyond and feel compelled to do so, to warn others- whilst they may be cheaper than other companies and having looked at the reviews initially they seemed reasonable. THIS IS NOT THE CASE!! On delivery 14 of the 30 boxes were damaged on raising this with Wood and Beyond a mere 2 days later they stated they could only offer 2 boxes “as a good will gesture and it was our fault”. They were RUDE and sent threatening emails to my mother about taking her to court when the case was being disputed through our bank (Not having any consideration or empathy for my mother who was medically unwell at the time) Apparently you are not able to have conversation over the phone because “they don’t know” and need to liaise via emails. For your own sake DO NOT USE!! Save yourself the hassle- this truly is a VILE company.”

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Posted 4 years ago

“Stay away!! The wood delivered to us was completely different to that on the website, and the veneer 2mm instead of the advertised 3mm. We made the 90 minute (each way) journey to discuss the issues and were met with an obstructive returns manager who wasn’t willing to help and preferred to charge for the return collection and lose an exchange order. Her manner was incredibly aggressive and rude. Beware!”

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Posted 4 years ago

“Worst customer service I have ever recieved. Product clearly sub standard. Refused to except fault, cost me £300 to return the solid oak work top. Finally gave me a refund weeks after receiving them back but not for the return shipment cost. Do not deal with this company!!!”

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Posted 4 years ago

“This company has no regard for its customers. I was advised to put a deposit down to secure the wood I was going to order. I wasn't told that the wood would be held for 6 months and had I been told I wouldn't have paid the deposit as I was still awaiting architects' drawings and planning permission. Towards the end of the six months I've been told this week that I was sent an email telling me that the six months was nearing the end. I received no such email. I've called many times this week to speak to the director Mr Agonai to see if he can source the decking for me. He hasn't taken my calls and his poor sales lady Viktoria has been told to just repeat their policy to me. Customer service is everythig - its a shame Wood and Beyond don't realise this.”

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Posted 5 years ago

“Have used them once before and was pleased. However, my last order looked awfull containing large amounts of poor quality filler that did not match the grade of wood purchased. This was verified by an independent Wood flooring assessor. I found Wood and Beyond very difficult to deal with and to accept any liability. In the end I claimed back via a VISA SN75 claim. Would therefore not use again.”

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Posted 5 years ago

Wood and Beyond is rated 3.4 based on 20 reviews