Woods Fine Linens Reviews

Name: Woods Fine Linens
Address: Prince Albert Row65/69 Station ParadeHarrogateNorth Yorkshire, Harrogate
Rating: 4.94

4.9 Rating 1,629 Reviews

99 %

of reviewers recommend Woods Fine Linens

4.9

Based on 1,629 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01423 530111

Email:

nicholas@woodsofharrogate.com

Location:

Prince Albert Row65/69 Station ParadeHarrogateNorth Yorkshire
Harrogate
HG1 1ST

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Woods Fine Linens 5 star review on 27th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Linen scrim I order is excellent quality and very generous size”

Helpful Report

Posted 7 years ago

Thank you for placing your review. Customer feedback means a lot to a small family business like ours, please keep on supporting us!

Posted 7 years ago

So pleased you loved our linen window scrims, did you know we even have professional window cleaners buying these! Thank you for your review from the Woods family.

Posted 7 years ago

“I needed a replacement Frette bottom sheet. I received the replacement from Woods Fine Linen in New Zealand within 10 days of purchase. A hassle free purchase with the product was beautifully wrapped by Woods. Will definitely buy from Woods again.”

Helpful Report

Posted 7 years ago

Thank you for noticing that we do sell Frette bed linen items separately. As a small family business we are able to take decisions like these which we feel best serve customers' real needs. Our high street competitors can't be as flexible, so it's very pleasing that you were able to find exactly what you wanted at Woods. Please keep supporting us, our customers are at the centre of everything we do.

Posted 7 years ago

“Email received was considerate and personalised. Able to communicate with a person!”

Helpful Report

Posted 7 years ago

Thank you for commenting on our communications, they are not off-the-shelf packaged and meaningless responses, they are in fact all carefully written and personalised by William Woods and I to give our customers a real sense of who we are and what we're about. We rely on customers like you supporting our independent family business of 123 years, without you we wouldn't exist! That is why I personally respond to every single review you leave just as we would in conversation in the shop. Nicholas Richardson, Director

Posted 7 years ago

“I know that I will receive the quality product I am expecting.”

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Posted 7 years ago

It's great to see the level of confidence you have in our family business. Thank you for feeding this back for other customers to benefit from!

Posted 7 years ago

“Great item, just what I wanted, good quality and prompt delivery.”

Helpful Report

Posted 7 years ago

So glad you got the right product in a timely manner from us. If we can't get the basics right we would be in serious trouble! We personally respond to all customer feedback just like we do in the shop because we are a small family business and we would not exist if customers like you did not keep on supporting us, so thank you!

Posted 7 years ago

“Woods Woods Glorious Woods, always great service, I still buy myself and my daughters tea towels by post!! Even though we now live on the coast, cos they are the best”

Helpful Report

Posted 7 years ago

The Woods family would like to personally thank you and your daughters for using and buying products from our shop. We would not exist without your continued support.

Posted 7 years ago

“Products arrived promptly and were well wrapped”

Helpful Report

Posted 7 years ago

We love the fact that you noticed we take extra care and attention to wrap even the most basic Woods essentials in traditional tissue, brown paper and string. We believe quality products are the star of the show and we do our very best to differentiate ourselves from the high street by sharing with you over 123 years of solid linen experience. Without customers like you we would not exist!

Posted 7 years ago

“High quality linens and service. A must go to store when I visit Harrogate”

Helpful Report

Posted 7 years ago

We're so pleased you love visiting the shop and do hope we can impress you just as much online. We never do stock replies or send impersonal email, we do like to reply in person to each and every customer.Customers are at the centre of everything we do and have been since the shop started in Harrogate in 1895. So thank you for your feedback!

Posted 7 years ago

“Excellent quality”

Helpful Report

Posted 7 years ago

Really pleased you liked the goods and the care we take to bring them to you. We always strive for excellence in everything we do, it's what differentiates us from the high street, so thank you for your continued support of our family business of 123 years.

Posted 7 years ago

“I found exactly what I was looking for.”

Helpful Report

Posted 7 years ago

We cherish feedback like yours as it reminds us to keep up the good work as it were! Thank you for your feedback without you we wouldn't exist. From the Woods family.

Posted 7 years ago

“I always buy my dishcloths from Woods. They last a long time and can be regularly washed in a machine.”

Helpful Report

Posted 7 years ago

Someone recently offered us a great tip for washing through our dishcloths, putting them in the dishwasher. I admit I haven't tried it myself (we bleach ours nightly) but it's so interesting to hear feedback about how our products live on in peoples home. Without your custom we wouldn't exist so please keep on supporting our family business.

Posted 7 years ago

“very heipfull.”

Helpful Report

Posted 7 years ago

“I rang and spoke to Sarah regarding some bed linen and towels which I wanted to purchase. Her customer service skills and product knowledge were excellent and following her excellent advice I placed my order. Following this Sarah phoned me to inform me that some of the bed linen that I had ordered was temporarily out of stock and that she would reorder it for me and that it would be dispatched to me under separate cover within 4 weeks. I received both parcels within three weeks and were impressed with the quality, feel and look of the bedding and towels that I received. The parcels were beautifully wrapped and the string reminded me of the good old days when my grandmother used to send us parcels wrapped like this as children. It is very rare these days to be able to make purchases at a shop where the customer comes first and receives excellent personal service from courteous staff who communicate effectively and who possess a wealth of knowledge about the products they sell. My shopping experience was second to none. It was like a dream coming true being able to discuss, order and receive bed linen and towels without leaving the house!”

Helpful Report

Posted 7 years ago

It is without doubt a huge pleasure to exceed your expectations. As a family business for 123 years we try to put the customer at the centre of everything we do. Generation after generation share with us their stories of shopping at Woods and finding nowhere quite like it, so we hope we are doing something right. We all read your lovely message and are so proud of Sarah's attention to you. Sarah is a valued member of a team of wonderful employees and they all work hard together to create a wonderful shopping experience for our customers, so we're thrilled to have your positive feedback, thank you so much! And we do hope to welcome you back again very soon! yours sincerely, The Woods Family

Posted 7 years ago

“excellent goods”

Helpful Report

Posted 7 years ago

“Eco friendly wrapping, hurray. Excellent product, I will do a photo asap.All very efficient but Woods are 5* anyway!”

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Posted 7 years ago

“Sorry, cannot get excited about hand towels - I just hope they do the job, so thanks for being so prompt with my order.”

Helpful Report

Posted 7 years ago

It's okay not to be excited about hand towels! we understand! Perhaps one of your future Woods purchases will exceed your expectations and we hope to welcome you back again soon! Yours sincerely, The Woods Family

Posted 7 years ago

“Provided exact goods I wanted, delivered promptly and beautifully packed. A minor query I had was dealt with instantly afterwards on the telephone.”

Helpful Report

Posted 7 years ago

“Item received within estimated time. Exactly as described. VG service.”

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Posted 7 years ago

“They are quality products and pleasure to receive in the post!”

Helpful Report

Posted 7 years ago

“I love dealing with Woods Fine Linen. The website is easy to use and ordering is straightforward. Products have always been delivered in a timely manner and best of all they are wrapped in “brown paper, sealing wax and string”. Well maybe not the sealing wax! But even when the contents are as mundane as dishcloths it gives one a little thrill to see such a beautifully packaged parcel arriving through the mail. Thank you for continuing such a lovely tradition and best of all not one iota of plastic in sight.”

Helpful Report

Posted 7 years ago

Thank you for posting a very considered review of our independent family business. We really appreciated all feedback to help us raise our standards continuously. We hope you come back again soon!

Posted 7 years ago

Woods Fine Linens is rated 4.9 based on 1,629 reviews