Woods Fine Linens Reviews

Name: Woods Fine Linens
Address: Prince Albert Row65/69 Station ParadeHarrogateNorth Yorkshire, Harrogate
Rating: 4.94

4.9 Rating 1,627 Reviews

99 %

of reviewers recommend Woods Fine Linens

4.9

Based on 1,627 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01423 530111

Email:

nicholas@woodsofharrogate.com

Location:

Prince Albert Row65/69 Station ParadeHarrogateNorth Yorkshire
Harrogate
HG1 1ST

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Woods Fine Linens 5 star review on 27th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NOt of the standard I expected. I have bought these before and they were excellent. The material seems different, much more difficult to iron. The colour was off white, not as my original buy and these had no loops for hanging nor did they have any washing instructions. Overall= disappointed”

Helpful Report

Posted 2 years ago

“I'm a modest purchaser. I love their kitchen clothes especially the linen dish cloth. I spoke with Nicky the other week re their rather deceptive packaging - under the brown paper tape, securing the brown paper was conventional plastic sellotape. I felt duped, conned. Nicky agreed it wasn't good. She agreed to pass my message on and that someone would phone back. No one did. I phoned again today and spoke with a male member of the family. I repeated my concern and repeatedly he said that was "how they'd done it for 100 years"! (Sellotape?!) He told me that they'd need sellotape to hold the brown paper in place before applying the paper tape. Wouldn't paper tape do that? I felt really fobbed off, that he didn't really care. We talked about environmental issues and again I got the feeling that he did not want to engage. Presumably he has more important people to speak with! I'm disappointed.”

Helpful Report

Posted 2 years ago

“I loved opening the beautifully packaged parcel that arrived promptly after I placed an order with Woods Fine Linen but sadly I am unable to review the product I ordered from Woods Fine Linen, as I ordered the wrong item. I wanted hand towels to go on the handrail of an Aga (these need to be circular but openable at one point) what I ordered by mistake are beautiful towel but non openable. I am unable to return the items as I had washed and dried the bought items before I realised their design. They sit on the side board, waiting for me to order poppers to convert the towels to be useful for the rail on the Aga.”

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Posted 3 years ago

“Very expensive for the size good colour”

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Posted 3 years ago

“The web site was straightforward although the pricing around delivery was confusing. The blanket purchase dis described as Ivory - I would say it is closer to a pale yellow.”

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Posted 3 years ago

“These were for my mother, who says that they are more like tea towels, than dusters, not quite soft or fluffy enough They may improve with washing? But not as good as we were expecting them to be?!”

Helpful Report

Posted 4 years ago

“Prompt delivery”

Helpful Report

Posted 4 years ago

“I won't give a score unless forced to by your service in which case I'll give 3 stars. I have every reason to believe that the dish clothes will be as great as previous purchases (5 star). I haven't received them at home yet - that's because your shipping costs to the US are outrageous. Fortunately, my brother will be visiting the US in a couple of months. I won't see him, but he'll mail them from New York to my home in Washington State. Please follow Marks and Spencer's lead. It took them a long time, but they are finally shipping to the US, so we no longer have to impose on friends and family.”

Helpful Report

Posted 4 years ago

We never like to leave any customers disappointed. As a family business of 124 years we have always stepped up to look after our customers. If you call us on 00 44 1423 530111 we will happily refund all of your carriage on this one occasion in the hope to put things right for you. I will ask our shop Manager Andrew to call you. We openly admit that the cost of international postage on a small packaged item seems high in relation to value of goods. However, you received your goods and that pleases us because our experience of carriage to the States was littered with missing products & unhappy customers and now is not. This is because not all delivery companies are built the same, and the more expensive ones are more reliable and the cost of missing goods are insured properly. Customer experience is our focus.

Posted 4 years ago

Woods Fine Linens is rated 4.9 based on 1,627 reviews