Review and raise up to £2.00
Made my 1st call out yesterday car wouldn't start. Was told someone reach me in 60 to 90 minutes, waited 2 hours but the company they sent did contact me with updates and prioritised ne due to having child in car with me. Was unable to diagnose problem so was towed home. Staff who answer phones at call centre need to be aware I could hear staff in the background talking and not appropriate for customers to hear inappropriate language. The recovery man was friendly and kept me upto date on what he was doing.