AccessDoctor Reviews

Name: AccessDoctor
Rating: 4.67

4.7 Rating 2,114 Reviews

92 %

of reviewers recommend AccessDoctor

4.7

Based on 2,114 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	96%
Customer Service
Communication Channels	Email

Visit Website

Phone:

020 7538 4139

Email:

admin@accessdoctor.co.uk

Location:

223, East India Dock Road, London
E14 0ED

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will not be ordering from you again as my basket kept saying empty so kept having to add it. It eventually did it but now I have recieved my item alongside an item I didnt want or need but can't send it back. If I would have just got the item I wanted it would have been 5 stars”

Helpful Report

Posted 2 months ago

Dear customer, I’m sorry you’ve faced this frustration with the basket and receiving an item you didn’t want. If you haven’t already, please contact our support team with your order number so we can look into your case and assist you further. Kind regards, Team AccessDoctor

Posted 2 months ago

“I ordered tablets and a spray only one item turned up and the other after they had confirmed what I was getting decided to change a spray to a tablet. Not what I ordered.”

Helpful Report

Posted 3 months ago

Dear Jason, I’m sorry you’ve experienced this frustration with your order and the item swap after confirmation. Sometimes our prescriber prescribes the most appropriate item based on your consultation. If you haven’t already, please contact our support team with your order number on admin@accessdoctor.co.uk so we can look into your case and assist you further. Kind regards, Team AccessDoctor

Posted 2 months ago

“Ordered tablets 8.06 am Saturday and took the ‘guaranteed next day delivery’ option at £6.99, fully expecting they’d be delivered the next day. They weren’t delivered until Tuesday! I expected a refund of postage, but haven’t had a reply from two emails. Terrible service!”

Helpful Report

Posted 1 year ago

“Didn't receive order and had no contact.”

Helpful Report

Posted 1 year ago

“Order was not reviewed for 48 hours - if you do not approve medication at weekends your website should say this. I did pass this feedback by email but I have had no reply.”

Helpful Report

Posted 1 year ago

“I ordered antibiotics on a Saturday morning around 8am and paid for next day delivery Charing me £5.99, they did not arrive the next day or the following day. They arrived on the Tuesday. So not only was I charged for next day delivery it was never explained that this was not possible and I am yet to receive a response for the over charge”

Helpful Report

Posted 2 years ago

“No update on the order. Just nothing”

Helpful Report

Posted 2 years ago

“Paid for next day delivery, arrived 4 days later.”

Helpful Report

Posted 2 years ago

“My parcel was delivered to the wrong address and unfortunately they did nothing to help. It was only the kindness of the person who delivered my parcel with a note informing me that my parcel had been sent to their house why I have my medication. However it was opened by my neighbour…”

Helpful Report

Posted 2 years ago

“I haven’t received my order or being able to track it I’ve no idea if it’s on its way and I don’t get no reply from Access Doctor when I contact them it’s been a week since I ordered”

Helpful Report

Posted 2 years ago

“I haven’t been given any tracking information so I still haven’t received my parcel and god knows where it is.”

Helpful Report

Posted 2 years ago

“It was easy enough to complete the consultation etc, however, my primary reason for using this service was speed, it was a Friday and a bank holiday weekend, I had no chance of seeing my GP until the following Tuesday so I thought this was ideal. But in the end I didn't receive the medication until over a week later. Not ideal when it's antibiotics I'm waiting for and paid 50% more than I would've for an NHS prescription.”

Helpful Report

Posted 3 years ago

“Item not delivered yet”

Helpful Report

Posted 3 years ago

“Difficult to write review as still waiting for medication to arrive! Have been waiting for next day delivery for over a week now. It may not be their fault...it may be royal mail striking.”

Helpful Report

Posted 3 years ago

“Sorry, I have paid for this service but have not yet received the medication”

Helpful Report

Posted 3 years ago

“I'm still waiting on delivery”

Helpful Report

Posted 4 years ago

“Payment taken without prescription being approved - states on the website that NO payment will be taken until approved. Slow contact by Doctor to obtain additional medication information, I had to contact them. Very slow despatch of item. Not recommended.”

Helpful Report

Posted 4 years ago

“At the moment I give a 2 star service as my medication has not arrived . I ordered on Friday late afternoon , so its almost 48 hours .”

Helpful Report

Posted 4 years ago

“Medication was despatched promptly. Was never delivered by postal service. Would like refund. Two stars as delivery at fault.”

Helpful Report

Posted 4 years ago

“Took ages to be reviewed, took ages for delivery even though I paid for next day delivery wasn’t next day delivery at all, took 3 days for it to be accepted.. wouldn’t order again”

Helpful Report

Posted 5 years ago

AccessDoctor is rated 4.7 based on 2,114 reviews