AccessDoctor Reviews

Name: AccessDoctor
Rating: 4.67

4.7 Rating 2,114 Reviews

92 %

of reviewers recommend AccessDoctor

4.7

Based on 2,114 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	96%
Customer Service
Communication Channels	Email

Visit Website

Phone:

020 7538 4139

Email:

admin@accessdoctor.co.uk

Location:

223, East India Dock Road, London
E14 0ED

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

““My order has not been delivered even tho I received an email saying it has, I also have not received a Royal Mail tracking number Looks like a scam to me and the phone number also goes to an answerphone”

Helpful Report

Posted 2 months ago

Dear customer, I’m sorry you feel that way and for the frustration you’ve experienced. If you haven’t already, please contact our support team with your order number on admin@accessdoctor.co.uk so we can look into your case and assist you further. Kind regards, Team AccessDoctor

Posted 2 months ago

“My order has not been delivered even tho I received an email saying it has, I also have not received a Royal Mail tracking number”

Helpful Report

Posted 2 months ago

Dear customer, I’m sorry you’re experiencing this. If you haven’t already, please contact our support team with your order number at admin@accessdoctor.co.uk so we can look into your case and assist you further. Kind regards, Team AccessDoctor Liebe Grüße, Team AccessDoctor

Posted 2 months ago

“No order. Haven't be delivered. Nobody take an action...”

Helpful Report

Posted 6 months ago

“Unfortunately my order was not received, it was ordered on June 10th. Contacted them and had no reply. Paid and not received”

Helpful Report

Posted 1 year ago

“I still haven't received the order so I am very unhappy with the service provided! Iv been extremely sick and need those tablets asap been waiting over a week!”

Helpful Report

Posted 1 year ago

“Terrible service, requested for a medication and I was send something else.”

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Posted 1 year ago

“I paid for next day by 1pm delivery and received my prescription over 48 hours later. I tried to call to speak to someone but the number on the website goes to answer phone at any time of day and emails are not responded to. Terrible, terrible service and no refund for wasted expenditure on shipping. Go elsewhere!”

Helpful Report

Posted 1 year ago

“Awaitingorder cant getyouonphone”

Helpful Report

Posted 1 year ago

“I did not receive the item I ordered. I ordered Uniroid and you have sent me Anusol - not what was requested. Very dissapointed”

Helpful Report

Posted 1 year ago

“Product never arrived”

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Posted 1 year ago

“Still not received my order unfortunately.”

Helpful Report

Posted 1 year ago

“Order still not received after 7 days (shipping was 2 to 5 days) and no shipping number provided, only a “dispatch confirmation” that cannot be used for tracking. Avoid.”

Helpful Report

Posted 1 year ago

“I haven’t recieved my last order”

Helpful Report

Posted 1 year ago

“I tried to order a product through this company but received an email from them saying they were unable to process the order due to being unable to verify my age. I then ordered the product from another company that was able to verify my age. Access doctor then emailed me to say my original order had been approved and that payment had been taken. I emailed them to explain what had happened and asked them to please refund and cancel the order. They did not acknowledge my email and so I then tried to call them repeatedly during the hours they say they’re open on their website but just got put through to voicemail repeatedly. I then received the items that they said they were unable to prescribe and was charged for them. I then tried to email / call the company once again and again received no response. After giving up on phone calls and emails, I left a review on trust pilot and subsequently a phone call from access doctor during which they explained that the issue had resulted from a system error which they were aware of. They asked if I could just keep the unwanted medication and I explained that this wasn’t an acceptable outcome as I didn’t need two sets of the same medication. The person who called me said they would need to speak to a manager to resolve the situation and that they would call me. This was a week ago and I’m still waiting for a call.”

Helpful Report

Posted 1 year ago

“I’m currently still awaiting a reply from you on my missing order please help me assist I never received a confirmation of purchase email but i have emailed you via my account that shows my order. Please look for email from aimeepollock1993@gmail.com”

Helpful Report

Posted 1 year ago

“I ordered two packets of a medication and only received one so had to£20 stolen. There is no email/phone number/love chat etc on the website and also no order card with information when I received. I will be contacting my bank to flag. Would not order or go near access doctor again.”

Helpful Report

Posted 1 year ago

“Never received the order. No email confirmation of order, tracking information, or alike. Suspect this is a scam website and have contacted my bank to get my money returned. AVOID. You have been warned.”

Helpful Report

Posted 1 year ago

“Well I still haven’t received my order so not happy at all .”

Helpful Report

Posted 1 year ago

“Paid £7 for next day delivery, been a week and still hasn’t come, what a waste of £30!!”