Ace Reviews

Name: Ace
Rating: 2.17

2.2 Rating 75 Reviews

28 %

of reviewers recommend Ace

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2.2

Based on 75 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

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Julissa Nixon

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Ace 1 star review on 22nd September 2024

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Anonymous

Anonymous // 01/01/2019

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“Cant sign into my account keeping asking for password reset , it doesn't work absolutely awful, have been a customer for years so disappointing and soooooo frustrating just appalling”

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Posted 1 year ago

“Can't sign into my ace account have been going round in circles and getting nowhere keep getting told to do my email password and postcode but never works like it used to .My bill needs to be paid tomorrow 21st February can't get through to anyone my husband has also tried for me as he has a studio account so someone needs to phone me tomorrow as I am not happy Mrs susan Jennings”

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Posted 1 year ago

“I have credit on my account, but Ace won't let me add to my account it keeps taking me to a payment page for credit card or studio pay, it wants payment in full for items, what's the point of a credit account if you can't order items on credit, no customer service or human to speak to only an online Bot....”

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Posted 1 year ago

“Since changed to protect you're account having nothing but trouble with them I have credit with ace yet keeps taking me to studio where I know I have no credit on that Iade a big payment today and the customer service is awful no way of contacting them I would never recommend this catalog to anyone it's a joke”

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Posted 1 year ago

“Yet again ordered something allegedly in stock on the ACE website only to get an email on the last possible day for delivery to say they are out of stock. This Company lies. Will NEVER use them or STUDIO again.”

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Posted 1 year ago

“Product as described - very good customer support. The price had dropped after purchase and they sorted a partial refund very quickly and sensibly without forcing a return.”

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Posted 2 years ago

“Cheap and cheerful is what you pay for. Have used Ace and Studio for years and have been happy with most Products. Their administration process and customer service however is abysmal.”

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Posted 2 years ago

“My order price was £39.99 but have been charged £40.00 if they do this to every customer they are illegally making a huge profit So be aware if you order from them customer service is absolute joke”

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Posted 2 years ago

“I am disappointed that I haven't yet received my latest catalogue.I phoned over 2 weeks ago and was told l was being sent one.As yet I have received nothing.I have been a loyal customer for years and feel very let down.I thought I was a loyal customer but obviously not.”

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Posted 3 years ago

“The worst company to deal with Shorts aren’t the right size as advertised Customer service in terms of dealing with returns and exchanges is disgusting They don’t care about the customer being satisfied with the actual article of clothing”

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Posted 3 years ago

“Customer service is non existing tried emailing tried online form they dont get back to you I wouldnt recommend”

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Posted 3 years ago

“301 in parrish,they wouldn’t accept a pipe part that they knew it was theres”

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Posted 3 years ago

“Be very careful when ordering from ace terrible customer services after getting an email to say that one pair of personalised pyjamas would not be delivered out of five pairs how do you have four pairs of pyjamas for a family of five even though the order was not even 24 hours old was told could not cancel them so now have to pay £56 for pyjamas I no longer require when calling customer services they didn’t give a damn they said you would have to take delivery and thank you for calling ace 😡”

Helpful Report

Posted 3 years ago

“Opened a new account. Placed two orders. Paid by debit card, order processed and funds cleared (no longer just held) Received two cancellation emails this morning. No reason. No apology. Now I'm £900 down and have to wait for this to be returned. Telephone call to CS was answered by an Indian call centre who claimed the item was very popular which is why it was cancelled. Disgraceful service and I won't be returning.”

Helpful Report

Posted 3 years ago

“Item I had ordered was attempted delivery while I wasn’t available and returned to sender. Called to request the item be resent and I was assured that they will resend it. Called again to check and confirm, and was then told that I was lied to, and that I will not be receiving my item. Poor customer service. I have been lied to.”

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Posted 3 years ago

“So good deliveries”

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Posted 3 years ago

“Ace company whether you pay every month and never miss you still accur interest every month which I is totally wrong and even if your a day late then you accur a £12.00 charge ace is making more money off people who pay monthly no matter what”

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Posted 4 years ago

“Extremely poor customer service and shocking treatment of an old woman (my mum) who got sent by accident from Ace a double order which she returned and since then has had constant trouble with them hounding her for payment despite returning the items. Myself and other family members have spent up to an hour each on the phone and each time thought it was resolved. My mum who is 86 is still getting letters saying she has defaulted on credit (which she never took out). The bad news is she died over the weekend Ace so I suggest before we take legal action against you Mr David Twigg you get this sorted and sorted fast or I will be leaving this review across every social media site there is.”

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Posted 4 years ago

“Only gave one star as couldn’t put 0!!! Been waiting 4 weeks for some items they still haven’t arrived no updates, no communication. I emailed and eventually got a reply but totally ignored the question of asking where my items were! I paid upfront also. They are bloody useless, honestly would NOT recommend!”

Helpful Report

Posted 4 years ago

“My Grandmother sent me a hamper for Christmas which cost her £25. The contents are worth £10 if that. To make it worse one jar was totally smashed and I cut my finger when opening the box. Rang customer service about 3 times constantly being sent to one place and another or simply being hung up on. Was told I could return it at my expense and my Grandmother would get a refund. I explained it was badly damaged but this didn't matter. No apology for the damages, no offer to replace and I know my Grandmother ordered at least 6 of these for different people. Decided not to upset my Grandmother by telling her the gift was damaged so didn't continue. Shocking customer service for an extremely overpriced item.”

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Posted 4 years ago

Ace is rated 2.2 based on 75 reviews